After installing a scanner (scanjet 5200c usb) and sane, i can no longer print (hp 5550 usb)

Asked by y2s

I've been using the printer (hp deskjet 5550) for a while on the system. Though the device manager had trouble recognizing the device, it worked perfectly via cups. (in fact, i think i've just fixed the issue with the device manager now that it shows the details of the printer)

recently, I've added the hp scanjet 5200c via usb. The scanner works fine over xsane, but printer stopped functioning. This happened few months ago, resolved only be uninstalling sane-related programs. I was hoping there would be another way out.

The printer is recognized both by hardware detection of the OS, as well as hplip when trying to install the printer from scratch. However, nothing gets printed at all. Going through the error log shows a line:

D [16/Jul/2008:00:23:04 -0400] [Job 81] prnt/backend/hp.c 636: INFO: open device failed; will retry in 30 seconds...

So i'm guessing there's some sort of a communication problem.

I've installed CUPS, hplip, sane-backends, xsane and all necessary ports via freebsd port system.
I've also tried deleting the printer driver and reinstalling the printer driver.
CUPS and hplip was installed before sane-related ports.
I'm not sure what more can be said of what i have done.

I've also attached a log file from hp-check -t below.
thanx for reading.
----------------------------------------
hp-check[1627]: info: :
Initializing. Please wait...
scheduler is running

1.3.7

FreeBSD x4r 7.0-RELEASE FreeBSD 7.0-RELEASE #1: Sun Apr 13 19:39:09 UTC 2008 y2s82@x4r:/usr/obj/usr/src/sys/KERN.V0 i386

warning: Invalid ppd_dir value: None
hp-check[1626]: info: :
hp-check[1626]: info: :---------------
hp-check[1626]: info: :| SYSTEM INFO |
hp-check[1626]: info: :---------------
hp-check[1626]: info: :
hp-check[1626]: info: :Basic system information:
hp-check[1626]: info: :FreeBSD x4r 7.0-RELEASE FreeBSD 7.0-RELEASE #1: Sun Apr 13 19:39:09 UTC 2008 y2s82@x4r:/usr/obj/usr/src/sys/KERN.V0 i386

hp-check[1626]: info: :
hp-check[1626]: info: :Distribution:
hp-check[1626]: info: :unknown 0.0
hp-check[1626]: info: :
HPOJ running?
hp-check[1626]: info: :No, HPOJ is not running (OK).
hp-check[1626]: info: :
hp-check[1626]: info: :Checking Python version...
hp-check[1626]: info: :OK, version 2.5.2 installed
hp-check[1626]: info: :
hp-check[1626]: info: :Checking PyQt version...
hp-check[1626]: info: :OK, version 3.17 installed.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking SIP version...
hp-check[1626]: info: :OK, Version 4.7.4 installed
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for CUPS...
hp-check[1626]: info: :Status: scheduler is running
hp-check[1626]: info: :Version: 1.3.7
hp-check[1626]: info: :
hp-check[1626]: info: :
hp-check[1626]: info: :------------------------------------
hp-check[1626]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[1626]: info: :------------------------------------
hp-check[1626]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: cups - Common Unix Printing System...
hp-check[1626]: info: :OK, found.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: cups-ddk - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: cups-devel- Common Unix Printing System development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: gcc - GNU Project C and C++ Compiler...
hp-check[1626]: info: :OK, found.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
hp-check[1626]: info: :OK, found.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: libcrypto - OpenSSL cryptographic library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: libjpeg - JPEG library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: libpthread - POSIX threads library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: libtool - Library building support services...
hp-check[1626]: info: :OK, found.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: make - GNU make utility to maintain groups of programs...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
hp-check[1626]: info: :OK, found.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: ppdev - Parallel port support kernel module....
error: NOT FOUND! This is a REQUIRED/RUNTIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: PyQt - Qt interface for Python...
hp-check[1626]: info: :OK, found.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: python-devel - Python development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: Python 2.3 or greater - Required for fax functionality...
hp-check[1626]: info: :OK, found.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: Python 2.2 or greater - Python programming language...
hp-check[1626]: info: :OK, found.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: Reportlab - PDF library for Python...
hp-check[1626]: info: :OK, found.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: SANE - Scanning library...
error: NOT FOUND! This is a REQUIRED/RUNTIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: SANE - Scanning library development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: scanimage - Shell scanning program...
hp-check[1626]: info: :OK, found.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking for dependency: xsane - Graphical scanner frontend for SANE...
hp-check[1626]: info: :OK, found.
hp-check[1626]: info: :
hp-check[1626]: info: :
hp-check[1626]: info: :----------------------
hp-check[1626]: info: :| HPLIP INSTALLATION |
hp-check[1626]: info: :----------------------
hp-check[1626]: info: :
hp-check[1626]: info: :
hp-check[1626]: info: :Currently installed HPLIP version...
hp-check[1626]: info: :HPLIP 2.8.2 currently installed in '/usr/local/share/hplip'.
hp-check[1626]: info: :
hp-check[1626]: info: :Current contents of '/usr/local/etc/hp/hplip.conf' file:
hp-check[1626]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.8.2

[dirs]
home=/usr/local/share/hplip
run=/var/run
ppd=/usr/local/share/ppd/HP
ppdbase=/usr/local/share/ppd
doc=/usr/local/share/doc/hplip-2.8.2
icon=/usr/local/share/applications
cupsbackend=/usr/local/libexec/cups/backend
cupsfilter=/usr/local/libexec/cups/filter
drv=/usr/local/libexec/cups/driver

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=yes
internal-tag=2.8.2.10

hp-check[1626]: info: :
hp-check[1626]: info: :--------------------------
hp-check[1626]: info: :| DISCOVERED USB DEVICES |
hp-check[1626]: info: :--------------------------
hp-check[1626]: info: :
hp-check[1626]: info: :
hp-check[1626]: info: :---------------------------------
hp-check[1626]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[1626]: info: :---------------------------------
hp-check[1626]: info: :
hp-check[1626]: info: :
hp-check[1626]: info: :deskjet_5550
hp-check[1626]: info: :------------
hp-check[1626]: info: :Type: Printer
hp-check[1626]: info: :Installed in HPLIP?: Yes, using the hp: CUPS backend.
hp-check[1626]: info: :Device URI: hp:/usb/deskjet_5550?serial=MY27V1M1142L
hp-check[1626]: info: :Communication status: Good
hp-check[1626]: info: :
hp-check[1626]: info: :
hp-check[1626]: info: :----------------------
hp-check[1626]: info: :| SANE CONFIGURATION |
hp-check[1626]: info: :----------------------
hp-check[1626]: info: :
hp-check[1626]: info: :'hpaio' in '/usr/local/etc/sane.d/dll.conf'...
hp-check[1626]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking output of 'scanimage -L'...
hp-check[1626]: info: :device `hp:/dev/uscanner0' is a Hewlett-Packard ScanJet 5200C flatbed scanner

hp-check[1626]: info: :
hp-check[1626]: info: :---------------------
hp-check[1626]: info: :| PYTHON EXTENSIONS |
hp-check[1626]: info: :---------------------
hp-check[1626]: info: :
hp-check[1626]: info: :Checking 'cupsext' CUPS extension...
hp-check[1626]: info: :OK, found.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking 'pcardext' Photocard extension...
hp-check[1626]: info: :OK, found.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking 'hpmudext' I/O extension...
hp-check[1626]: info: :OK, found.
hp-check[1626]: info: :
hp-check[1626]: info: :Checking 'scanext' SANE scanning extension...
hp-check[1626]: info: :OK, found.
hp-check[1626]: info: :
hp-check[1626]: info: :
hp-check[1626]: info: :-----------------
hp-check[1626]: info: :| USB I/O SETUP |
hp-check[1626]: info: :-----------------
hp-check[1626]: info: :
hp-check[1626]: info: :
hp-check[1626]: info: :-----------
hp-check[1626]: info: :| SUMMARY |
hp-check[1626]: info: :-----------
hp-check[1626]: info: :
error: 12 errors and/or warnings.
hp-check[1626]: info: :
hp-check[1626]: info: :Please refer to the installation instructions at:
hp-check[1626]: info: :http://hplip.sourceforge.net/install/index.html

Question information

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Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said :
#1

We don't currently test on FreeBSD. Although HPLIP should function correctly when configured. Is it possible to try the latest hplip? Because the printing and scanning paths are different for the devices using hplip shouldn't stop the scanner from functioning or the other way around.

We haven't tested a scanjet and printing together, although in theory it should work. You could try installing hplip without scanning support to be sure that there isn't some odd interaction going on.

Hope this helps.

A

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