Photosmart 7960 Printer freeze when a document is sent to print
HP Photosmart 7960 printer freeze when a document is sent to print. In order to get back the printer back to live I have to unplug it from the power outlet.
After the printer is setup using hp-setup, only one page is printed (test page), after that, everything that is sent to print freeze the printer. The printer get in a state that no communication is possible between the printer and the computer is not even posible to use the printer little menu to print the test page.
Once the printer is rebooted, the document on the queue is print but the next one on the queue (if available) freeze the printer again.
Thanks in advance for any help
OS: OpenSuse 11.0
Computer: HP Pavilion zv6000
Desktop: 4.0.4 (KDE 4.0.4 >= 20080505) "release 15.1"
Printer connection: USB Cable.
hp-check[10220]: info: :
Initializing. Please wait...
scheduler is running
1.3.7
Linux Microsuck 2.6.25.5-1.1-pae #1 SMP 2008-06-07 01:55:22 +0200 i686 athlon i386 GNU/Linux
hp-check[10220]: info: :
hp-check[10220]: info: :---------------
hp-check[10220]: info: :| SYSTEM INFO |
hp-check[10220]: info: :---------------
hp-check[10220]: info: :
hp-check[10220]: info: :Basic system information:
hp-check[10220]: info: :Linux Microsuck 2.6.25.5-1.1-pae #1 SMP 2008-06-07 01:55:22 +0200 i686 athlon i386 GNU/Linux
hp-check[10220]: info: :
hp-check[10220]: info: :Distribution:
hp-check[10220]: info: :suse 11.0
hp-check[10220]: info: :
HPOJ running?
hp-check[10220]: info: :No, HPOJ is not running (OK).
hp-check[10220]: info: :
hp-check[10220]: info: :Checking Python version...
hp-check[10220]: info: :OK, version 2.5.2 installed
hp-check[10220]: info: :
hp-check[10220]: info: :Checking PyQt version...
hp-check[10220]: info: :OK, version 3.17 installed.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking SIP version...
hp-check[10220]: info: :OK, Version 4.7.6 installed
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for CUPS...
hp-check[10220]: info: :Status: scheduler is running
hp-check[10220]: info: :Version: 1.3.7
warning: /etc/cups/
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dbus/python-dbus...
hp-check[10220]: info: :dbus daemon is running.
hp-check[10220]: info: :python-dbus version: 0.82.4
hp-check[10220]: info: :
hp-check[10220]: info: :
hp-check[10220]: info: :------
hp-check[10220]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[10220]: info: :------
hp-check[10220]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: cups - Common Unix Printing System...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: cups-ddk - CUPS driver development kit...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: cups-devel- Common Unix Printing System development files...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: dbus - Message bus system...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: gcc - GNU Project C and C++ Compiler...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: libcrypto - OpenSSL cryptographic library...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: libjpeg - JPEG library...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: libpthread - POSIX threads library...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: libtool - Library building support services...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: libusb - USB library...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: make - GNU make utility to maintain groups of programs...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: ppdev - Parallel port support kernel module....
error: NOT FOUND! This is a REQUIRED/RUNTIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[10220]: info: :To install this dependency, execute this command:
hp-check[10220]: info: :su -c "modprobe ppdev"
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: PyQt - Qt interface for Python...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: python-ctypes - A foreign function library for Python...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: python-dbus - Python bindings for dbus...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: python-devel - Python development files...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: Python 2.3 or greater - Required for fax functionality...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: Python 2.2 or greater - Python programming language...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: SANE - Scanning library...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: SANE - Scanning library development files...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: scanimage - Shell scanning program...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: xsane - Graphical scanner frontend for SANE...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :
hp-check[10220]: info: :------
hp-check[10220]: info: :| HPLIP INSTALLATION |
hp-check[10220]: info: :------
hp-check[10220]: info: :
hp-check[10220]: info: :
hp-check[10220]: info: :Currently installed HPLIP version...
hp-check[10220]: info: :HPLIP 2.8.6 currently installed in '/usr/share/hplip'.
hp-check[10220]: info: :
hp-check[10220]: info: :Current contents of '/etc/hp/
hp-check[10220]: info: :# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=2.8.6
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-
foomatic-
foomatic-
internal-
hp-check[10220]: info: :
hp-check[10220]: info: :------
hp-check[10220]: info: :| DISCOVERED USB DEVICES |
hp-check[10220]: info: :------
hp-check[10220]: info: :
hp-check[10220]: info: : Device URI Model
hp-check[10220]: info: : -------
hp-check[10220]: info: : hp:/usb/
?serial=
hp-check[10220]: info: :
hp-check[10220]: info: :------
hp-check[10220]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[10220]: info: :------
hp-check[10220]: info: :
hp-check[10220]: info: :
hp-check[10220]: info: :photosmart_7900_2
hp-check[10220]: info: :-----------------
hp-check[10220]: info: :Type: Printer
hp-check[10220]: info: :Installed in HPLIP?: Yes, using the hp: CUPS backend.
hp-check[10220]: info: :Device URI: hp:/usb/
hp-check[10220]: info: :PPD: /etc/cups/
hp-check[10220]: info: :PPD Description: HP Photosmart 7900 series Foomatic/hpijs, hpijs 2.8.6
hp-check[10220]: info: :Printer status: printer photosmart_7900_2 is idle. enabled since Sat 05 Jul 2008 06:05:45 PM CDT
hp-check[10220]: info: :Communication status: Good
hp-check[10220]: info: :
hp-check[10220]: info: :
hp-check[10220]: info: :------
hp-check[10220]: info: :| SANE CONFIGURATION |
hp-check[10220]: info: :------
hp-check[10220]: info: :
hp-check[10220]: info: :'hpaio' in '/etc/sane.
hp-check[10220]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking output of 'scanimage -L'...
hp-check[10220]: info: :
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
hp-check[10220]: info: :
hp-check[10220]: info: :------
hp-check[10220]: info: :| PYTHON EXTENSIONS |
hp-check[10220]: info: :------
hp-check[10220]: info: :
hp-check[10220]: info: :Checking 'cupsext' CUPS extension...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking 'pcardext' Photocard extension...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking 'hpmudext' I/O extension...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking 'scanext' SANE scanning extension...
error: NOT FOUND OR FAILED TO LOAD! Please reinstall HPLIP and check for the proper installation of scanext.
hp-check[10220]: info: :
hp-check[10220]: info: :-----------------
hp-check[10220]: info: :| USB I/O SETUP |
hp-check[10220]: info: :-----------------
hp-check[10220]: info: :
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for permissions of USB attached printers...
hp-check[10220]: info: :
HP Device 0xb602 at 001:003:
hp-check[10220]: info: : Device URI: hp:/usb/
hp-check[10220]: info: : Device node: /dev/bus/
hp-check[10220]: info: : Mode: 0666
hp-check[10220]: info: :getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/003
# owner: root
# group: lp
user::rw-
group::rw-
other::rw-
hp-check[10220]: info: :
HP Device 0x11d at 001:002:
warning: Device URI: (Makeuri FAILED)
hp-check[10220]: info: : Device node: /dev/bus/
hp-check[10220]: info: : Mode: 0644
hp-check[10220]: info: :getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/002
# owner: root
# group: root
user::rw-
group::r--
other::r--
hp-check[10220]: info: :
hp-check[10220]: info: :-----------
hp-check[10220]: info: :| SUMMARY |
hp-check[10220]: info: :-----------
hp-check[10220]: info: :
error: 3 errors and/or warnings.
hp-check[10220]: info: :
hp-check[10220]: info: :Summary of needed commands to run to satisfy missing dependencies:
hp-check[10220]: info: :su -c "modprobe ppdev"
hp-check[10220]: info: :
hp-check[10220]: info: :Please refer to the installation instructions at:
hp-check[10220]: info: :http://
hp-check[10220]: info: :
hp-check[10220]: info: :Done.
Question information
- Language:
- English Edit question
- Status:
- Solved
- For:
- HPLIP Edit question
- Assignee:
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- Solved by:
- Jav
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