HPLIP

Photosmart 7960 Printer freeze when a document is sent to print

Asked by Jav on 2008-07-05

HP Photosmart 7960 printer freeze when a document is sent to print. In order to get back the printer back to live I have to unplug it from the power outlet.
After the printer is setup using hp-setup, only one page is printed (test page), after that, everything that is sent to print freeze the printer. The printer get in a state that no communication is possible between the printer and the computer is not even posible to use the printer little menu to print the test page.

Once the printer is rebooted, the document on the queue is print but the next one on the queue (if available) freeze the printer again.

Thanks in advance for any help

OS: OpenSuse 11.0
Computer: HP Pavilion zv6000
Desktop: 4.0.4 (KDE 4.0.4 >= 20080505) "release 15.1"
Printer connection: USB Cable.

hp-check[10220]: info: :
Initializing. Please wait...
scheduler is running

1.3.7

Linux Microsuck 2.6.25.5-1.1-pae #1 SMP 2008-06-07 01:55:22 +0200 i686 athlon i386 GNU/Linux

hp-check[10220]: info: :
hp-check[10220]: info: :---------------
hp-check[10220]: info: :| SYSTEM INFO |
hp-check[10220]: info: :---------------
hp-check[10220]: info: :
hp-check[10220]: info: :Basic system information:
hp-check[10220]: info: :Linux Microsuck 2.6.25.5-1.1-pae #1 SMP 2008-06-07 01:55:22 +0200 i686 athlon i386 GNU/Linux
hp-check[10220]: info: :
hp-check[10220]: info: :Distribution:
hp-check[10220]: info: :suse 11.0
hp-check[10220]: info: :
HPOJ running?
hp-check[10220]: info: :No, HPOJ is not running (OK).
hp-check[10220]: info: :
hp-check[10220]: info: :Checking Python version...
hp-check[10220]: info: :OK, version 2.5.2 installed
hp-check[10220]: info: :
hp-check[10220]: info: :Checking PyQt version...
hp-check[10220]: info: :OK, version 3.17 installed.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking SIP version...
hp-check[10220]: info: :OK, Version 4.7.6 installed
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for CUPS...
hp-check[10220]: info: :Status: scheduler is running
hp-check[10220]: info: :Version: 1.3.7
warning: /etc/cups/cupsd.conf file not found or not accessible.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dbus/python-dbus...
hp-check[10220]: info: :dbus daemon is running.
hp-check[10220]: info: :python-dbus version: 0.82.4
hp-check[10220]: info: :
hp-check[10220]: info: :
hp-check[10220]: info: :------------------------------------
hp-check[10220]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[10220]: info: :------------------------------------
hp-check[10220]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: cups - Common Unix Printing System...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: cups-ddk - CUPS driver development kit...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: cups-devel- Common Unix Printing System development files...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: dbus - Message bus system...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: gcc - GNU Project C and C++ Compiler...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: libcrypto - OpenSSL cryptographic library...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: libjpeg - JPEG library...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: libpthread - POSIX threads library...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: libtool - Library building support services...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: libusb - USB library...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: make - GNU make utility to maintain groups of programs...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: ppdev - Parallel port support kernel module....
error: NOT FOUND! This is a REQUIRED/RUNTIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[10220]: info: :To install this dependency, execute this command:
hp-check[10220]: info: :su -c "modprobe ppdev"
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: PyQt - Qt interface for Python...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: python-ctypes - A foreign function library for Python...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: python-dbus - Python bindings for dbus...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: python-devel - Python development files...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: Python 2.3 or greater - Required for fax functionality...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: Python 2.2 or greater - Python programming language...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: SANE - Scanning library...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: SANE - Scanning library development files...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: scanimage - Shell scanning program...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for dependency: xsane - Graphical scanner frontend for SANE...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :
hp-check[10220]: info: :----------------------
hp-check[10220]: info: :| HPLIP INSTALLATION |
hp-check[10220]: info: :----------------------
hp-check[10220]: info: :
hp-check[10220]: info: :
hp-check[10220]: info: :Currently installed HPLIP version...
hp-check[10220]: info: :HPLIP 2.8.6 currently installed in '/usr/share/hplip'.
hp-check[10220]: info: :
hp-check[10220]: info: :Current contents of '/etc/hp/hplip.conf' file:
hp-check[10220]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=2.8.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/HP
ppdbase=/usr/share/cups/model
doc=/usr/share/doc/hplip-2.8.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp/

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=yes
internal-tag=2.8.6.20

hp-check[10220]: info: :
hp-check[10220]: info: :--------------------------
hp-check[10220]: info: :| DISCOVERED USB DEVICES |
hp-check[10220]: info: :--------------------------
hp-check[10220]: info: :
hp-check[10220]: info: : Device URI Model
hp-check[10220]: info: : ------------------------------ -------------------------
hp-check[10220]: info: : hp:/usb/photosmart_7900_series HP photosmart 7900 series
  ?serial=CN41U320BWN8
hp-check[10220]: info: :
hp-check[10220]: info: :---------------------------------
hp-check[10220]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[10220]: info: :---------------------------------
hp-check[10220]: info: :
hp-check[10220]: info: :
hp-check[10220]: info: :photosmart_7900_2
hp-check[10220]: info: :-----------------
hp-check[10220]: info: :Type: Printer
hp-check[10220]: info: :Installed in HPLIP?: Yes, using the hp: CUPS backend.
hp-check[10220]: info: :Device URI: hp:/usb/photosmart_7900_series?serial=CN41U320BWN8
hp-check[10220]: info: :PPD: /etc/cups/ppd/photosmart_7900_2.ppd
hp-check[10220]: info: :PPD Description: HP Photosmart 7900 series Foomatic/hpijs, hpijs 2.8.6
hp-check[10220]: info: :Printer status: printer photosmart_7900_2 is idle. enabled since Sat 05 Jul 2008 06:05:45 PM CDT
hp-check[10220]: info: :Communication status: Good
hp-check[10220]: info: :
hp-check[10220]: info: :
hp-check[10220]: info: :----------------------
hp-check[10220]: info: :| SANE CONFIGURATION |
hp-check[10220]: info: :----------------------
hp-check[10220]: info: :
hp-check[10220]: info: :'hpaio' in '/etc/sane.d/dll.conf'...
hp-check[10220]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking output of 'scanimage -L'...
hp-check[10220]: info: :
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

hp-check[10220]: info: :
hp-check[10220]: info: :---------------------
hp-check[10220]: info: :| PYTHON EXTENSIONS |
hp-check[10220]: info: :---------------------
hp-check[10220]: info: :
hp-check[10220]: info: :Checking 'cupsext' CUPS extension...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking 'pcardext' Photocard extension...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking 'hpmudext' I/O extension...
hp-check[10220]: info: :OK, found.
hp-check[10220]: info: :
hp-check[10220]: info: :Checking 'scanext' SANE scanning extension...
error: NOT FOUND OR FAILED TO LOAD! Please reinstall HPLIP and check for the proper installation of scanext.
hp-check[10220]: info: :
hp-check[10220]: info: :-----------------
hp-check[10220]: info: :| USB I/O SETUP |
hp-check[10220]: info: :-----------------
hp-check[10220]: info: :
hp-check[10220]: info: :
hp-check[10220]: info: :Checking for permissions of USB attached printers...
hp-check[10220]: info: :
HP Device 0xb602 at 001:003:
hp-check[10220]: info: : Device URI: hp:/usb/photosmart_7900_series?serial=CN41U320BWN8
hp-check[10220]: info: : Device node: /dev/bus/usb/001/003
hp-check[10220]: info: : Mode: 0666
hp-check[10220]: info: :getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/003
# owner: root
# group: lp
user::rw-
group::rw-
other::rw-

hp-check[10220]: info: :
HP Device 0x11d at 001:002:
warning: Device URI: (Makeuri FAILED)
hp-check[10220]: info: : Device node: /dev/bus/usb/001/002
hp-check[10220]: info: : Mode: 0644
hp-check[10220]: info: :getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/002
# owner: root
# group: root
user::rw-
group::r--
other::r--

hp-check[10220]: info: :
hp-check[10220]: info: :-----------
hp-check[10220]: info: :| SUMMARY |
hp-check[10220]: info: :-----------
hp-check[10220]: info: :
error: 3 errors and/or warnings.
hp-check[10220]: info: :
hp-check[10220]: info: :Summary of needed commands to run to satisfy missing dependencies:
hp-check[10220]: info: :su -c "modprobe ppdev"
hp-check[10220]: info: :
hp-check[10220]: info: :Please refer to the installation instructions at:
hp-check[10220]: info: :http://hplip.sourceforge.net/install/index.html

hp-check[10220]: info: :
hp-check[10220]: info: :Done.

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Jav
Solved:
2008-07-19
Last query:
2008-07-19
Last reply:
2008-07-18
John Hosszu (john-hosszu) said : #1

Good Day Jav

could you post the output to,

$ cat /etc/cups-autoconfig.conf

Thanks

jh

Jav (javiercastro1) said : #2

Good Day John
Thanks for the reply
here is the information

[CUPS]
ConfigureNewPrinters=yes
DisablePrintersOnRemoval=no
DefaultCUPSPolicy=

John Hosszu (john-hosszu) said : #3

Can you also, post back the output to,

$ lsusb

$ hp-probe

$ /usr/lib/cups/backend/hp

Then open a terminal window, and

$ tail -f /var/log/messages

and re-run another print job that will fail. Then post back the contents of the terminal/tail window.

Jav (javiercastro1) said : #4

Ok here are the outputs
$lsusb
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 009: ID 03f0:b602 Hewlett-Packard photosmart 7900 series
Bus 001 Device 002: ID 03f0:011d Hewlett-Packard Integrated Bluetooth Module
Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

$ hp-probe
--------------------
| DEVICE DISCOVERY |
 --------------------

  Device URI Model
  -------------------------------------------------- -------------------------
  hp:/usb/photosmart_7900_series?serial=CN41U320BWN8 HP photosmart 7900 series

Found 1 printer(s) on the 'usb' bus.

Done.

$ /usr/lib/cups/backend/hp
direct hp:/usb/photosmart_7900_series?serial=CN41U320BWN8 "HP photosmart 7900 series" "HP photosmart 7900 series USB CN41U320BWN8 HPLIP" "MFG:HP;MDL:photosmart 7900 series;CLS:PRINTER;DES:photosmart 7900 series;SN:CN41U320BWN8;"

$ sudo tail -f /var/log/messages
I had to run this as root because as a normal user I got permission error message
Jul 8 23:44:41 Microsuck kernel: sd 6:0:0:0: [sdb] Attached SCSI removable disk
Jul 8 23:44:41 Microsuck kernel: sd 6:0:0:0: Attached scsi generic sg2 type 0
Jul 8 23:44:41 Microsuck kernel: usb-storage: device scan complete
Jul 8 23:44:59 Microsuck photosmart_7900_series?serial=CN41U320BWN8: io/hpmud/musb.c 679: invalid deviceid wIndex=0, retrying wIndex=0: No such device
Jul 8 23:44:59 Microsuck photosmart_7900_series?serial=CN41U320BWN8: io/hpmud/musb.c 688: invalid deviceid retry ret=-19: No such device
Jul 8 23:44:59 Microsuck photosmart_7900_series?serial=CN41U320BWN8: io/hpmud/musb.c 731: invalid device_status: No such device
Jul 8 23:44:59 Microsuck photosmart_7900_series?serial=CN41U320BWN8: prnt/backend/hp.c 594: ERROR: 1015 other; will retry in 30 seconds...
Jul 8 23:45:22 Microsuck sudo: javi : TTY=pts/2 ; PWD=/home/javi ; USER=root ; COMMAND=/usr/bin/tail -f /var/log/messages
Jul 8 23:45:53 Microsuck kernel: usblp0: removed
Jul 8 23:46:31 Microsuck sudo: javi : TTY=pts/2 ; PWD=/home/javi ; USER=root ; COMMAND=/usr/bin/tail -f /var/log/messages
Jul 8 23:47:25 Microsuck python: io/hpmud/musb.c 135: unable get_string_descriptor -110: Connection timed out
Jul 8 23:47:25 Microsuck kernel: usb 1-2: usbfs: USBDEVFS_CONTROL failed cmd python rqt 128 rq 6 len 255 ret -110
Jul 8 23:47:25 Microsuck python: io/hpmud/musb.c 603: invalid product id string ret=-110
Jul 8 23:47:25 Microsuck python: io/hpmud/musb.c 135: unable get_string_descriptor -1: Operation not permitted
Jul 8 23:47:25 Microsuck python: io/hpmud/musb.c 603: invalid product id string ret=-1
Jul 8 23:47:25 Microsuck python: io/hpmud/musb.c 1058: unable to open hp:/usb/photosmart_7900_series?serial=CN41U320BWN8
Jul 8 23:47:26 Microsuck python: hp-toolbox(UI)[4518]: error: Unable to communicate with device (code=12): hp:/usb/photosmart_7900_series?serial=CN41U320BWN8
Jul 8 23:47:26 Microsuck python: hp-toolbox(UI)[4518]: warning: Device not found
Jul 8 23:47:28 Microsuck kernel: usb 1-2: reset full speed USB device using ohci_hcd and address 19

John thanks again for your help.

Jav (javiercastro1) said : #5

I notice this message "kernel: usblp0: remove" Also after this happen any document sent to print hangs the printer.

John Hosszu (john-hosszu) said : #6

could you post the output to,

$ groups

Thanks

jh

Jav (javiercastro1) said : #7

here is the output
$groups

users dialout video

John Hosszu (john-hosszu) said : #8

could you add yourself to the 'lp' group? You'll need to log out after doing so and log back in for the new group change.

Thanks

jh

Jav (javiercastro1) said : #9

JH

First of all thanks for your help.
I did your recommendation now i have a 100% working printer

1. Add user account to LP group
2. Turn off the computer

I will take the laptop to the office and show it to the client for consideration as an alternative to other OS on the market

Thanks again for your support

Jav (javiercastro1) said : #10

The information provided was good.
Take the computer to the work place. Put it on an staging environment for testing and observation for customer consideration.

Bob Dean (pdean1) said : #11

I have a Hp photosmart 7960 printer on Intrepid it freezes after printting part way gets an out of paper error and some other issues. I am a semi noob to Ubuntu been running it for about a year and debian befire that for about 2 years. Would like some help to repair this. Not sure how to proceed. Thanks