HPLIP

Low ink warning incorrect

Asked by allistair

I am running Ubuntu 8.04 and have a HP F2180 3 in 1 printer.

I have an Asus F2180 laptop.

I am very much a novice.

In the HP Device Manager, Supplies tab, it says the ink is very low in Tri-Colour, and only half full in Black. Both cartridges are full. It prints OK in Black but the colour is almost non existent. How can I reset whatever so that they both show full ?

I did a " $ hp-check -t" and the summary says there are 15 errors and/or warnings, and to click on http://hplip.sourceforge.net/install/index.html for installation instructions. However when I do a Google search it comes up with " did not match any documents"

The following is the check. I do not understand any of it. It appears that there are items missing. Is there an easy way for a rank novice like myself to correct the faults or should I try and find an expert ?

Thanks in advance for any help able to be given.

allistair@Assy-laptop:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 2.8.2)
Dependency/Version Check Utility ver. 13.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...
warning: Invalid drv_dir value: /usr/share/cups/drv/hp/

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux Assy-laptop 2.6.24-19-generic #1 SMP Wed Jun 18 14:43:41 UTC 2008 i686 GNU/Linux

Distribution:
ubuntu 8.04

HPOJ running?
error: Yes, HPOJ is running. HPLIP is not compatible with HPOJ. To run HPLIP, please remove HPOJ.

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
error: SIP not installed or version not found.

Checking for CUPS...
Status: scheduler is running
error: Version: (Not available. CUPS may not be installed or not running.)

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-ddk - CUPS driver development kit...
OK, found.

Checking for dependency: cups-devel- Common Unix Printing System development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes libcupsys2-dev cupsys-bsd

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes openssl

Checking for dependency: libjpeg - JPEG library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes libjpeg62-dev

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes libsnmp-dev

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes libtool

Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes libusb-dev

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-devel - Python development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes python2.5-dev

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes libsane-dev

Checking for dependency: scanimage - Shell scanning program...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes sane-utils

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 2.8.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.8.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=2.8.2.10

-------------------------------
| DISCOVERED PARALLEL DEVICES |
-------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- -----------------------
  hp:/usb/Deskjet_F2100_series?ser HP Deskjet F2100 series
  ial=CN76Q3Q3F60505

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Deskjet_F2100_series
--------------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/Deskjet_F2100_series?serial=CN76Q3Q3F60505
PPD: /etc/cups/ppd/Deskjet_F2100_series.ppd
PPD Description: HP DeskJet F2100 Foomatic/hpijs, hpijs 2.8.2
Printer status: printer Deskjet_F2100_series is idle. enabled since Sun 15 Jun 2008 14:55:56 NZST
Communication status: Good

Deskjet_F2100_series2
---------------------
Type: Unknown
Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
Device URI: ptal:/mlc:usb:Deskjet_F2100_series
PPD: /etc/cups/ppd/Deskjet_F2100_series2.ppd
PPD Description: HP DeskJet F2100 Foomatic/hpijs, hpijs 2.8.2
Printer status: printer Deskjet_F2100_series2 disabled since Mon 16 Jun 2008 14:10:54 NZUnplugged or turned off
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
PDF
---
Type: Unknown
Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
Device URI: cups-pdf:/
PPD: /etc/cups/ppd/PDF.ppd
PPD Description: Generic PDF file generator
Printer status: printer PDF is idle. enabled since Sat 26 Apr 2008 10:01:49 NZST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
error: Not found. SANE backend 'hpaio' NOT properly setup (needs to be added to /etc/sane.d/dll.conf).

Checking output of 'scanimage -L'...
error: scanimage not found.

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x7d04 at 001:003:
    Device URI: hp:/usb/Deskjet_F2100_series?serial=CN76Q3Q3F60505
    Device node: /dev/bus/usb/001/003
    Mode: 0660
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/003
# owner: lp
# group: scanner
user::rw-
user:allistair:rw-
group::rw-
mask::rw-
other::---

-----------
| SUMMARY |
-----------

error: 15 errors and/or warnings.

Summary of needed commands to run to satisfy missing dependencies:
sudo apt-get install --yes --force-yes libcupsys2-dev cupsys-bsd
sudo apt-get install --yes --force-yes openssl
sudo apt-get install --yes --force-yes libjpeg62-dev
sudo apt-get install --yes --force-yes libsnmp-dev
sudo apt-get install --yes --force-yes libtool
sudo apt-get install --yes --force-yes libusb-dev
sudo apt-get install --yes --force-yes python2.5-dev
sudo apt-get install --yes --force-yes libsane-dev
sudo apt-get install --yes --force-yes sane-utils

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

allistair@Assy-laptop:~$

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Linus Araque
Solved:
Last query:
Last reply:
Revision history for this message
John Hosszu (john-hosszu) said : 		#1

Good Day Allistair

Just curious, I'm not sure I'm understanding you.

Are you saying,

1. Black Printing is fine.
2. Color Printing ... barely prints color.
3. Ink Levels show low but you think the cartridges are new.

Thanks for the clarification.

jh

Revision history for this message
allistair (ameikle) said : 		#2

John Hosszu wrote:
> Your question #37719 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/37719
>
> Status: Open => Needs information
>
> John Hosszu requested for more information:
> Good Day Allistair
>
> Just curious, I'm not sure I'm understanding you.
>
> Are you saying,
>
> 1. Black Printing is fine.
> 2. Color Printing ... barely prints color.
> 3. Ink Levels show low but you think the cartridges are new.
>
> Thanks for the clarification.
>
> jh
>
>
 Hi John, yes, both cartridges are full but the "supplies tab" in the
HPLIP window says the Black is half full and the tri-colour is empty.

I have two HP F2180 printers and the cartridges gets swapped between the
two, so I am picking that software is confused.

How do I reset whatever so that the laptop tells the printer there is
plenty of ink.

Cheers Allistair

Revision history for this message
allistair (ameikle) said : 		#3

John Hosszu wrote:
> Your question #37719 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/37719
>
> Status: Open => Needs information
>
> John Hosszu requested for more information:
> Good Day Allistair
>
> Just curious, I'm not sure I'm understanding you.
>
> Are you saying,
>
> 1. Black Printing is fine.
> 2. Color Printing ... barely prints color.
> 3. Ink Levels show low but you think the cartridges are new.
>
> Thanks for the clarification.
>
> jh
>
>
 Hi John,

1. Black printing OK
2. Colour printing, but very faint.
3. yes, both cartridges are full. I topped them both up just to make
sure, but the "supplies tab" in the HPLIP window says the Black is half
full and the tri-colour is empty.

I have two HP F2180 printers and the cartridges gets swapped between the
two, so I am picking that software is confused.

How do I reset whatever so that the laptop tells the printer there is
plenty of ink.

Cheers Allistair

Revision history for this message
John Hosszu (john-hosszu) said : 		#4

I'll check if there is a reset feature but I do not believe there is. If you're using the same cartridges and refilling its very possible the printer see these as empty.

Revision history for this message
allistair (ameikle) said : 		#5

John Hosszu wrote:
> Your question #37719 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/37719
>
> Status: Open => Needs information
>
> John Hosszu requested for more information:
> I'll check if there is a reset feature but I do not believe there is. If
> you're using the same cartridges and refilling its very possible the
> printer see these as empty.
>
>
 Hi John, I have just been told by someone that the introductory
cartridge has been programmed so that it won't be recognised if it is
refilled. Don't know if that's true or not, and if that's possible. Is
so, I wonder if there is a way round that, as throwing out a perfectly
good cartridge when it runs out of ink is wasteful in the extreme.
Cheers Allistair

Revision history for this message
allistair (ameikle) said : 		#6

Hi again John,

I sent an email to HP today and they say they do not have any blocking device in their cartridges. Although on the packaging it says that it is "Intended for single use only. Not licensed for modification. " Whatever that means.

It was the introductory cartridge that was refilled and giving problems.

I put in a new Introductory cartridge from the 2nd new printer I bought as a spare at the same time and the printer worked perfectly.

Revision history for this message
Best Linus Araque (linus-araque) said : 		#7

Closing this due to the fact that the issue is based on using refill ink in a starter cartridge.

-Linus

Revision history for this message
allistair (ameikle) said : 		#8

Thanks Linus Araque, that solved my question.