HPLIP

ubuntu hardy - HP m1522n device not supported in hp-toolbox

Asked by sunnnny

Hello,

All searches I made didn't match my problem, so here we go:

I recently purchased a HP m1522n MFP printer after my psc 21xx series died of old age. The m1522n is connected to my LAN, using a fixed IP adress. I can print using CUPS without any problems. But I also want to use hp-toolbox. The programm ist installed with all dependencies. But the GUI shows my printer with a red X and says "ERROR: No device found or unsupported device". As mentioned I can print and the printer shows up in hp-toolbox, thus found. I am using HP Linux Imaging and Printing System (ver. 2.8.2) / HP Device Manager ver. 11.0 - afaik the newest version which supports the m1522n MFP (at least it is listed on the supported device page on the according sourceforge page, also together with ubuntu hardy).

snmpwalk returns the following:
$ snmpwalk -Os -c public -v 1 192.168.1.2 1.3.6.1.4.1.11.2.3.9.1.1.7.0
enterprises.11.2.3.9.1.1.7.0 = STRING: "MFG:Hewlett-Packard;CMD:PJL,PML,PCLXL,POSTSCRIPT,PCL;MDL:HP LaserJet M1522n MFP;CLS:PRINTER;DES:Hewlett-Packard LaserJet M1522n MFP;MEM:MEM=53MB;COMMENT:RES=600x2;"

hp-check shows up only one error:
error: Unsupported model: HP_LaserJet_M1522n_MFP

So - why is it unsupported? Why can't i use hp-toolbox and its features?
And: When will there be scanning (at least over USB) be available? I specially baught the HP because I really liked the scanning/copy feature of my old psc and the HP page claimed that linux is a supported OS (mentioning no restrictions).

Thank you very much in advance.

best,
 Sunny

EDIT: corrected some typing errors.

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Aaron Albright
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Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

What version of hplip are you using?

Please post the hp-check -t output.

Thanks!

A

Revision history for this message
sunnnny (sunnytoeter) said : 		#2

Hello!

Thank you for your reply. As mentioned above, I am using ver. 2.8.2.
Here the output of hp-check -t (with the error "unsuported device" also mentioned above):

$ hp-check -t

HP Linux Imaging and Printing System (ver. 2.8.2)
Dependency/Version Check Utility ver. 13.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...
warning: Invalid drv_dir value: /usr/share/cups/drv/hp/

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux schmierpad 2.6.24-16-generic #1 SMP Thu Apr 10 13:23:42 UTC 2008 i686 GNU/Linux

Distribution:
ubuntu 8.04

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
OK, Version 4.7.3 installed

Checking for CUPS...
Status: scheduler is running
Version: 1.3.7

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-ddk - CUPS driver development kit...
OK, found.

Checking for dependency: cups-devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-devel - Python development files...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 2.8.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.8.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=2.8.2.10

-------------------------------
| DISCOVERED PARALLEL DEVICES |
 -------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

hp
--
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/net/HP_LaserJet_M1522n_MFP?ip=192.168.1.2
PPD: /etc/cups/ppd/hp.ppd
PPD Description: HP LaserJet M1522 MFP, hpijs 2.8.2
Printer status: printer hp is idle. enabled since Wed 07 May 2008 04:58:41 PM CEST

HP Linux Imaging and Printing System (ver. 2.8.2)
Services and Status Daemon ver. 9.3

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: Unsupported model: HP_LaserJet_M1522n_MFP
Communication status: Good

laser
-----
Type: Unknown
Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
Device URI: smb:///192.168.0.2/laser
PPD: /etc/cups/ppd/laser.ppd
PPD Description: Brother HL-5040 Foomatic/hl1250 (recommended)
Printer status: printer laser is idle. enabled since Sun 23 Mar 2008 05:54:22 PM CET
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
PDF
---
Type: Unknown
Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
Device URI: cups-pdf:/
PPD: /etc/cups/ppd/PDF.ppd
PPD Description: Generic PDF file generator
Printer status: printer PDF is idle. enabled since Tue 20 May 2008 07:17:48 AM CEST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

-----------
| SUMMARY |
 -----------

error: 2 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Best,
 Sunny

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#3

Hmm odd. If you edit the file

/usr/share/hplip/data/models/models.dat

search for the section "hp_laserjet_m1522n_mfp"

Is it there?

A

Revision history for this message
sunnnny (sunnytoeter) said : 		#4

Hello!

I only can find the following sections about m1522 series printer:
[hp_laserjet_m1522_mfp]
[hp_laserjet_m1522nf_mfp]

I assume there is the root of the problem?
So a new section could solve it... could you paste it?

Now it's just about finding out, why it is not in this file on ubuntu hardy ;)

Relating my second question: Is there a way to access the scanner over USB as LAN scanning ("scan to pc") is not available yet?

Thank you very much so far

Best,
 Sunny

Revision history for this message
Best Aaron Albright (albrigha-deactivatedaccount) said : 		#5

[hp_laserjet_m1522n_mfp]
align-type=0
clean-type=0
color-cal-type=0
copy-type=0
embedded-server-type=1
fax-type=0
fw-download=0
icon=hp_laserjet_m2727_mfp.png
io-mfp-mode=1
io-mode=1
io-support=6
job-storage=0
linefeed-cal-type=0
model1=HP LaserJet M1522n MFP
panel-check-type=0
pcard-type=0
plugin=0
plugin-library=
power-settings=0
pq-diag-type=0
r-type=0
r0-agent1-kind=4
r0-agent1-sku=Q7573
r0-agent1-type=1
scan-style=0
scan-type=0
status-battery-check=0
status-dynamic-counters=0
status-type=6
support-released=1
support-type=2
support-ver=2.8.2
tech-class=Postscript
tech-type=3
usb-pid=0000
usb-vid=03f0

Not sure why yours is missing..it's in mine. But there ya go.

As for scanning it is not currently supported for this device. We are hoping to add it in the future...

Sorry for the inconvenience.

Aaron

Revision history for this message
sunnnny (sunnytoeter) said : 		#6

Hello!

Thank you very much - this solved my problem. This entry made it work.

Great help!

I really hope scanning will be added soon as it's a very very important function in the MFP series which is required by many users out there.

It's a really a good Job you guys did there !!!

Best,
 Sunny

Revision history for this message
sunnnny (sunnytoeter) said : 		#7

Thanks Aaron Albright, that solved my question.

Revision history for this message
tux_dude (enz-rogers) said : 		#8

Any update on the status of this printer support? I just picked one up and after two days trying, I just realize that scanning is not supported. Should have check the support list first :(

Revision history for this message
sunnnny (sunnytoeter) said : 		#9

I am afraid not :((

I am still waiting for scanning support... I really hope they will implement it soon or I will have to buy another device again... the only advantage HP had is gone without scanning.

Revision history for this message
Joacim Järkeborn (4integration) said : 		#10

I am also waiting for scanning support ...

Revision history for this message
sunnnny (sunnytoeter) said : 		#11

FYI:

I just installed archlinux, including hplip 2.8.10 - I finally can scan using sane/xsane:
xsane hpaio:/net/HP_LaserJet_M1522n_MFP?ip=xxx.xxx.xxx.xxx

GREAT!!!!!!!!!!!!!!!

Thank you @all developpers for giving us the opportunity to use the printer with all features under linux!!!!

best,
 Sunny

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#12

Thanks for the update. :)

Aaron