HPLIP

j3680 will scan perfect will not print

Asked by davinci

I installed latest version of hplip and ran the hplip-2.8.5.run

when I get to the ppd selection I dont see the 3680 or any 3000 series printers. I went to chose another ppd but the folder under HP doesnt show anything close to the printer. And the site says its supported. I get:
hp-officejet_300-hpjjs
hp-officejet_4300 series-hpjjs
hp-officejet_5600 series-hpjjs
hp-officejet_6300 series-hpjjs
hp-officejet_7300 series-hpjjs
hp-officejet_j5700-hpjjs
hp-officejet_series_600-hpjjs

I can use xsane to scan and it works........I can check ink tanks all that jazz but can not print

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Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

Please run hp-check -t and post the output.

Thanks!

A

Revision history for this message
davinci (davincinewfie) said : 		#2

HP Linux Imaging and Printing System (ver. 2.8.5)
Dependency/Version Check Utility ver. 14.0

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux juggarnot 2.6.22-14-generic #1 SMP Tue Feb 12 07:42:25 UTC 2008 i686 GNU/Linux

Distribution:
ubuntu 7.10

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.1 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
OK, Version 4.7 installed

Checking for CUPS...
Status: scheduler is running
Version: 1.3.2
error_log is set to level: warn
note: For troubleshooting printing issues, it is best to have the CUPS 'LogLevel'
note: set to 'debug'. To set the LogLevel to debug, edit the file /etc/cups/cupsd.conf (as root),
note: and change the line near the top of the file that begins with 'LogLevel' to read:
note: LogLevel debug
note: Save the file and then restart CUPS (see your OS/distro docs on how to restart CUPS).
note: Now, when you print, helpful debug information will be saved to the file:
note: /var/log/cups/error_log
note: You can monitor this file by running this command in a console/shell:
note: tail -f /var/log/cups/error_log

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-ddk - CUPS driver development kit...
OK, found.

Checking for dependency: cups-devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: dbus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: python-dbus - Python bindings for dbus...
OK, found.

Checking for dependency: python-devel - Python development files...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes libsane

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 2.8.5 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.8.5

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-2.8.5
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp/

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=yes
internal-tag=2.8.5.23

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

  Device URI Model
  -------------------------------- -------------------------
  hp:/usb/Officejet_J3600_series?s HP Officejet J3600 series
  erial=CN7CJ5N0QM053D

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

Officejet_J3600
---------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/Officejet_J3600_series?serial=CN7CJ5N0QM053D
PPD: /etc/cups/ppd/Officejet_J3600.ppd
PPD Description: HP OfficeJet 4300 Foomatic/hpijs, hpijs 2.8.5
Printer status: printer Officejet_J3600 is idle. enabled since Sun 11 May 2008 05:59:41 PM NDT
Communication status: Good

Officejet_J3600_series
----------------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/Officejet_J3600_series?serial=CN7CJ5N0QM053D
PPD: /etc/cups/ppd/Officejet_J3600_series.ppd
PPD Description: HP OfficeJet J5700 Foomatic/hpijs, hpijs 2.8.5
Printer status: printer Officejet_J3600_series is idle. enabled since Sun 11 May 2008 05:57:54 PM NDT
Communication status: Good

Officejet_J3600_series_fax
--------------------------
Type: Fax
Installed in HPLIP?: Yes, using the hpfax: CUPS backend.
Device URI: hpfax:/usb/Officejet_J3600_series?serial=CN7CJ5N0QM053D
PPD: /etc/cups/ppd/Officejet_J3600_series_fax.ppd
PPD Description: HP Fax
Printer status: printer Officejet_J3600_series_fax is idle. enabled since Sun 11 May 2008 05:57:54 PM NDT
Communication status: Good

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
error: scanimage not found.

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0x3112 at 004:009:
    Device URI: hp:/usb/Officejet_J3600_series?serial=CN7CJ5N0QM053D
    Device node: /dev/bus/usb/004/009
    Mode: 0666

-----------
| SUMMARY |
 -----------

error: 1 error or warning.

Summary of needed commands to run to satisfy missing dependencies:
sudo apt-get install --yes --force-yes libsane

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#3

Please email me directly at <email address hidden>

This device PPD was missed for some reason, but I'll email you the ppd directly.

Sorry about that.

Thanks!

Aaron

Revision history for this message
Juan E (jerbes) said : 		#4

I have the same problem with the same product. It scans right but not print.
Can You send me the ppd device driver?

Thanks

Revision history for this message
daniel (prometeos-daniel) said : 		#5

I also have the same problem. Can I email you too in order to receive the ppd? I dont intend to bother so I will wait for an answer.

Thanks

Revision history for this message
Juan E (jerbes) said : 		#6

You can download the ppd file from:
http://openprinting.org/show_printer.cgi?recnum=HP-OfficeJet_J3600
The download link is at bottom of the page:
http://openprinting.org/ppd-o-matic.cgi?driver=hpijs&printer=HP-OfficeJet_J3600&show=0

With this file and hplip installed from script, the multifucntion HP J3680 works fine as printer, and scans without this file.
You can compress it with gzip to obtain the same extension (.gz), and a littler file.

Revision history for this message
daniel (prometeos-daniel) said : 		#7

Thank you, every thing's fine now

Revision history for this message
TT (tl-penteado) said : 		#8

Obrigada. com o ppd minha impressora esta funcionando perfeitamente. Thank you.

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