Printer does NOT print at all anywhere anyhow
When posting a support ticket please send this information along with your report:
1. Your Linux Distribution and version. Ubuntu 15.04
2. Your printer make/model. Laser Jet Pro MFP M127fw
3. If possible, run 'hp-check -t' and post the output. See below. I did not see any problems.
4. A detailed explanation of your problem.
cups shows this:
Showing 1 of 1 active job.
▼ ID ▼ Name User Size Pages State Control
HP_LaserJet_
Job attributes says, among other things, that "filter failed"
Print Que says "processing" But sometimes it says stopped.
I can cancel, restart & otherwise do things to the job. The only thing that I can not do is get the maching to print.
5. Steps to recreate the problem. Any attempt to print anything gives the same result It can be Control P or the command line
like lp -n 1 ~/Money/PayDates for example
doing a search on stopped, or "filter failed" or other relevant terms returns less than nothing. ie a blank screen
I am fairly certain that I closely followed the directions involved in running hplip-3.15.7.run and I saw no errors or problems.
I like to think that I am fairly knowledgable as I have written programs in assembler and started on the internet with mosaic. Before that there was compuserve. I made a 1/2 way decent living as a programmer for about 20 years.
output of hp-check -t
Saving output in log file: /usr/bin/
HP Linux Imaging and Printing System (ver. 3.15.7)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied
tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully
compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package
(.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed
to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of
the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
---------------
| SYSTEM INFO |
---------------
Kernel: 3.19.0-26-generic #28-Ubuntu SMP Tue Aug 11 14:16:32 UTC 2015 GNU/Linux
Host: dougAspire
Proc: 3.19.0-26-generic #28-Ubuntu SMP Tue Aug 11 14:16:32 UTC 2015 GNU/Linux
Distribution: ubuntu 15.04
Bitness: 64 bit
-------
| HPLIP CONFIGURATION |
-------
HPLIP-Version: HPLIP 3.15.7
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 15.04 version
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.15.7
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
html=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
bin=/usr/bin
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-tag=3.15.7
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
Current contents of '/var/lib/
[plugin]
installed = 1
eula = 1
version = 3.15.7
Current contents of '~/.hplip/
[upgrade]
notify_upgrade = true
last_upgraded_time = 1441061370
pending_
latest_
[last_used]
device_uri = hpfax:/
printer_name = HP_LaserJet_
[installation]
date_time = 08/31/2015 16:50:36
version = 3.15.7
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------
| External Dependencies |
-------
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.15 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.24 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
cups CUPS - Common Unix Printing System REQUIRED 1.1 2.0.2 OK 'CUPS Scheduler is running'
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
network network -wget OPTIONAL - 1.16.1 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
dbus DBus - Message bus system REQUIRED - 1.8.12 OK -
-------
| General Dependencies |
-------
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.1.44 OK -
python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.3 OK -
python-xml Python XML libraries REQUIRED - 2.1.0 OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 2.0.2 OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK -
sane-devel SANE - Scanning library development files REQUIRED - 1.0.24 OK -
pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.9 OK -
pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.3 OK -
libjpeg libjpeg - JPEG library REQUIRED - - OK -
libpthread libpthread - POSIX threads library REQUIRED - 2.21 OK -
python-devel Python devel - Python development files REQUIRED 2.2 2.7.9 OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.0.2 OK -
sane SANE - Scanning library REQUIRED - 1.0.24 OK -
---------------
| COMPILEDEP |
---------------
libtool libtool - Library building support services REQUIRED - 2.4.2 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.9.2 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.0 OK -
-------
| Python Extentions |
-------
cupsext CUPS-Extension REQUIRED - 3.15.7 OK -
hpmudext IO-Extension REQUIRED - 3.15.7 OK -
-------
| Scan Configuration |
-------
scanext Scan-SANE-Extension REQUIRED - 3.15.7 OK -
hpaio HPLIP-SANE-Backend REQUIRED - 3.15.7 OK 'hpaio found in /etc/sane.
-------
| Other Dependencies |
-------
-------
| DISCOVERED SCANNER DEVICES |
-------
device `hpaio:
-------
| DISCOVERED USB DEVICES |
-------
Device URI Model
-----
hp:/usb/
al=CNB8H491RY
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
HP-LaserJet-
-------
Type: Printer
Device URI: hp:/usb/
PPD: /etc/cups/
PPD Description:
Printer status: printer HP-LaserJet-
Required plug-in status: Installed
Communication status: Good
HP_LaserJet_
-------
Type: Printer
Device URI: hp:/usb/
PPD: /etc/cups/
PPD Description:
Printer status: printer HP_LaserJet_
Rendering completed
Required plug-in status: Installed
Communication status: Good
HP_LaserJet_
-------
Type: Fax
Device URI: hpfax:/
PPD: /etc/cups/
PPD Description: HP Fax2 hpcups
Printer status: printer HP_LaserJet_
Rendering completed
Required plug-in status: Installed
Communication status: Good
--------------
| PERMISSION |
--------------
USB HP-LaserJet-
No errors or warnings.
Done.
I am trying to print. Nothing happens.
Question information
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- English Edit question
- Status:
- Solved
- For:
- HPLIP Edit question
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- Solved by:
- goutam
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