Printing error (paper size).

Asked by Giorgos Kostopoulos

Hi! :-)

I have an HP Deskjet 1000 j110.
At Debian Jessie x64 KDE.
HPLIP 3.15.6

I've set at preferences, to print at A4 paper size.
Suddenly, my printer started to print at the upper left quarter of page only.
Can I correct that?
I reinstalled hplip, but this didn't help.
TIA! :-)
G.

hp-doctor output:
giorgos-Σαβ 27/06/2015 02:52 πμ~>hp-doctor

HP Linux Imaging and Printing System (ver. 3.15.6)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items....
error: This distro (i.e debian 8.1) is either deprecated or not yet supported.
The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):

Checking for HPLIP updates....
Latest version of HPLIP is already installed.

Checking for Dependencies....
warning: debian-8.1 version is not supported. Using debian-8.0 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.16.0-4-amd64 #1 SMP Debian 3.16.7-ckt11-1 (2015-05-24) GNU/Linux
 Host: PC-G
 Proc: 3.16.0-4-amd64 #1 SMP Debian 3.16.7-ckt11-1 (2015-05-24) GNU/Linux
 Distribution: debian 8.1
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.15.6
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for debian distro 8.1 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.15.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.15.6
html=/usr/share/doc/hplip-3.15.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.15.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: ??? ??????? ?????? ?????? ? ?????????

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1435361797
pending_upgrade_time = 0
latest_available_version = 3.15.6

[installation]
date_time = 27/06/2015 02:52:49
version = 3.15.6

[settings]
systray_visible = 1
systray_messages = 1

[last_used]
device_uri = "hp:/usb/Deskjet_1000_J110_series?serial=CN19P21JTD05D2"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.06 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.24 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.5 OK 'CUPS Scheduler is running'
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.16 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 dbus DBus - Message bus system REQUIRED - 1.8.18 OK -

-------------------------
| General Dependencies |
-------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.1.8 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.2 OK -
 python-xml Python XML libraries REQUIRED - 2.1.0 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 1.7.5 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.24 OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.9 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.2 OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.19 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.9 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.5 OK -
 sane SANE - Scanning library REQUIRED - 1.0.24 OK -

---------------
| COMPILEDEP |
---------------

 libtool libtool - Library building support services REQUIRED - 2.4.2 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.9.2 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.0 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.15.6 OK -
 hpmudext IO-Extension REQUIRED - 3.15.6 OK -

-----------------------
| Scan Configuration |
-----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.15.6 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.15.6 OK 'hpaio found in /etc/sane.d/dll.conf'

-----------------------
| Other Dependencies |
-----------------------

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ---------------------------------------------------- ---------------------------
  hp:/usb/Deskjet_1000_J110_series?serial=CN19P21JTD05 HP Deskjet 1000 J110 series
  D2

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Deskjet_1000_J110
-----------------
Type: Printer
Device URI: hp:/usb/Deskjet_1000_J110_series?serial=CN19P21JTD05D2
PPD: /etc/cups/ppd/Deskjet_1000_J110.ppd
PPD Description: HP Deskjet 1000 j110 Series, hpcups 3.14.6
Printer status: printer Deskjet_1000_J110 is idle. enabled since Σαβ 27 Ιούν 2015 02:52:44 πμ EEST
Communication status: Good

--------------
| PERMISSION |
--------------

USB Deskjet_1000_J110 Required - - OK Node:'/dev/bus/usb/001/005' Perm:' root lp rw- rw- rw- rw- rw- r--'

Checking for Configured Queues....

Queue(s) configured correctly using HPLIP.

Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Diagnose completed...

More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html
giorgos-Σαβ 27/06/2015 02:54 πμ~>

Question information

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Status:
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For:
HPLIP Edit question
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Revision history for this message
Sanjay Kumar (sanjay-kumar14) said :
#1

HI,

Can you try beow steps.

=> Reconfigure print queue using below commands.

       => hp-setup -r (remove all print queues)

       => hp-setup

=>Try printing now.

If problem does not get solved then please run following command to capture the logs and send the logs.

$su -c "hp-logcapture"

=>Document used for printing.

=>Scanned copy of printed document.

**Please use "Create a bug report" to attach the logs as "Ask a Question" does not provide the file attachment option

Revision history for this message
Giorgos Kostopoulos (giorgos67) said :
#2

THANKS Sanjay! :-)

The problem persists, even after creating a new queue, so I filed a bug report (No. 1469706).
Here: https://bugs.launchpad.net/hplip/+bug/1469706
G.

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