HPLIP

officeget 4630

Asked by Franco Tufano

Ubuntu 14.04.02 trusty doesent work with officejet 4630. I report the error report:

Hp lip device status:
Officejet_4630_series Printer (HP1458D0FFC172)
Device cimunication error (5012)

Hp doctor report

HP Linux Imaging and Printing System (ver. 3.14.3)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items....
error: This distro (i.e ubuntu 14.04) is either deprecated or not yet supported.
The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):y

Checking for HPLIP updates....
error: Failed to locate hp-upgrade utility

Checking for Dependencies....
warning: ubuntu-14.04 version is not supported. Using ubuntu-13.10 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.13.0-46-generic #79-Ubuntu SMP Tue Mar 10 20:06:50 UTC 2015 GNU/Linux
 Host: franco-HP-250-G3-Notebook-PC
 Proc: 3.13.0-46-generic #79-Ubuntu SMP Tue Mar 10 20:06:50 UTC 2015 GNU/Linux
 Distribution: ubuntu 14.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.14.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 14.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.14.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
html=/usr/share/doc/hplip-3.14.3
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.3
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: File o directory non esistente

Current contents of '~/.hplip/hplip.conf' file:
[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/net/Officejet_4630_series?zc=HP1458D0FFC172"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[upgrade]
notify_upgrade = true
last_upgraded_time = 1427577249.1728
pending_upgrade_time = 0

[installation]
date_time = 28/03/2015 22:18:43
version = 3.14.3

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
 gs Ghostscript REQUIRED 7.05 9.10 OK -
 network Network-wget OPTIONAL - 1.15 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 dbus DBus REQUIRED - 1.6.18 OK -
 cups CUPS REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'
 xsane SANE-GUI OPTIONAL 0.9 0.998 OK -

-------------------------
| General Dependencies |
-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 3.0 OK -
 libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.10.4 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.19 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
 python-devel Python-SDK REQUIRED 2.2 2.7.6 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.10.4 OK -
 cups-devel CUPS-SDK REQUIRED - 1.7.2 OK -
 sane-devel SANE-SDK REQUIRED - 1.0.23 OK -
 libusb USB-Lib REQUIRED - 1.0 OK -
 sane Scan-Lib REQUIRED - 1.0.23 OK -
 cups-image CUPS-Image-Lib REQUIRED - 1.7.2 OK -
 libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.2 OK -
 python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

 gcc gcc-Compiler REQUIRED - 4.8.2 OK -
 libtool Build-tools REQUIRED - 2.4.2 OK -
 make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.14.3 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.14.3 OK -
 hpmudext IO-Extension REQUIRED - 3.14.3 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.14.3 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.14.3 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/Officejet_4630_series?zc=HP1458D0FFC172' is a Hewlett-Packard Officejet_4630_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

EPSON-WF-2540-Series
--------------------
Type: Unknown
Device URI: dnssd://EPSON%20WF-2540%20Series._ipp._tcp.local/
PPD: /etc/cups/ppd/EPSON-WF-2540-Series.ppd
PPD Description: Epson WF-2540 Series - epson-inkjet-printer 1.0.0-1lsb3.2 (Seiko Epson Corporation LSB 3.2)
Printer status: la stampante EPSON-WF-2540-Series �� inattiva. �� stata abilitata da mer 25 mar 2015 19:54:19 CET
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

Officejet_4630
--------------
Type: Printer
Device URI: hp:/net/Officejet_4630_series?zc=HP1458D0FFC172
PPD: /etc/cups/ppd/Officejet_4630.ppd
PPD Description: HP Officejet 4630 Series, hpcups 3.14.3
Printer status: la stampante Officejet_4630 �� inattiva. �� stata abilitata da sab 28 mRendering completedT
error: Unable to communicate with device (code=12): hp:/net/Officejet_4630_series?zc=HP1458D0FFC172
error: unable to open channel
error: Communication status: Failed

Officejet_4630_fax
------------------
Type: Fax
Device URI: hpfax:/net/Officejet_4630_series?zc=HP1458D0FFC172
PPD: /etc/cups/ppd/Officejet_4630_fax.ppd
PPD Description: HP Fax4 hpcups
Printer status: la stampante Officejet_4630_fax �� inattiva. �� stata abilitata da gio 05 mar 2015 11:13:15 CET
^Aerror: Unable to communicate with device (code=12): hpfax:/net/Officejet_4630_series?zc=HP1458D0FFC172
error: unable to open channel
error: Communication status: Failed

Stylus-Photo-R200
-----------------
Type: Unknown
Device URI: usb://EPSON/Stylus%20Photo%20R200?serial=M02P20502160200510
PPD: /etc/cups/ppd/Stylus-Photo-R200.ppd
PPD Description: Epson Stylus Photo R200 - CUPS+Gutenprint v5.2.10-pre2
Printer status: la stampante Stylus-Photo-R200 �� stata disabilitata da lun 09 mar 2015 Unplugged or turned off
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

--------------
| PERMISSION |
--------------

Checking Permissions....
Permissions are correct.

Checking for Configured Queues....
unknown protocol device_uri=dnssd://EPSON%20WF-2540%20Series._ipp._tcp.local/
warning: Device Stylus-Photo-R200 is not HPLIP installed. Device must use the hp: or hpfax: to function in HPLIP.
warning: Stylus-Photo-R200 is not HP Device.

Queue(s) configured correctly using HPLIP.

Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Checking for Printer Status....
error: 'Officejet_4630' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor
error: 'Officejet_4630_fax' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor

Diagnose completed...

More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html

Please close this terminal manually.

Question information

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Revision history for this message
Franco Tufano (francotuf) said : 		#1

Please helpme
Officeget 4630 doesent work with Ubuntu 14.04 trusty
This is the report of hp-
doctor

HP Linux Imaging and Printing System (ver. 3.14.3)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items....
error: This distro (i.e ubuntu 14.04) is either deprecated or not yet supported.
The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):y

Checking for HPLIP updates....
error: Failed to locate hp-upgrade utility

Checking for Dependencies....
warning: ubuntu-14.04 version is not supported. Using ubuntu-13.10 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
 ---------------

 Kernel: 3.13.0-46-generic #79-Ubuntu SMP Tue Mar 10 20:06:50 UTC 2015 GNU/Linux
 Host: franco-HP-250-G3-Notebook-PC
 Proc: 3.13.0-46-generic #79-Ubuntu SMP Tue Mar 10 20:06:50 UTC 2015 GNU/Linux
 Distribution: ubuntu 14.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
 -----------------------

HPLIP-Version: HPLIP 3.14.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 14.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.14.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
html=/usr/share/doc/hplip-3.14.3
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.3
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: File o directory non esistente

Current contents of '~/.hplip/hplip.conf' file:
[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/net/Officejet_4630_series?zc=HP1458D0FFC172"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[upgrade]
notify_upgrade = true
last_upgraded_time = 1427577249.1728
pending_upgrade_time = 0

[installation]
date_time = 28/03/2015 22:18:43
version = 3.14.3

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
 --------------------------

 policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
 gs Ghostscript REQUIRED 7.05 9.10 OK -
 network Network-wget OPTIONAL - 1.15 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 dbus DBus REQUIRED - 1.6.18 OK -
 cups CUPS REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'
 xsane SANE-GUI OPTIONAL 0.9 0.998 OK -

-------------------------
| General Dependencies |
 -------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 3.0 OK -
 libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.10.4 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.19 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
 python-devel Python-SDK REQUIRED 2.2 2.7.6 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.10.4 OK -
 cups-devel CUPS-SDK REQUIRED - 1.7.2 OK -
 sane-devel SANE-SDK REQUIRED - 1.0.23 OK -
 libusb USB-Lib REQUIRED - 1.0 OK -
 sane Scan-Lib REQUIRED - 1.0.23 OK -
 cups-image CUPS-Image-Lib REQUIRED - 1.7.2 OK -
 libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.2 OK -
 python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
 ------------------------------

 gcc gcc-Compiler REQUIRED - 4.8.2 OK -
 libtool Build-tools REQUIRED - 2.4.2 OK -
 make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
 ----------------------

 cupsext CUPS-Extension REQUIRED - 3.14.3 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.14.3 OK -
 hpmudext IO-Extension REQUIRED - 3.14.3 OK -

-----------------------
| Scan Configuration |
 -----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.14.3 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.14.3 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
 ------------------------------

device `hpaio:/net/Officejet_4630_series?zc=HP1458D0FFC172' is a Hewlett-Packard Officejet_4630_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

EPSON-WF-2540-Series
--------------------
Type: Unknown
Device URI: dnssd://EPSON%20WF-2540%20Series._ipp._tcp.local/
PPD: /etc/cups/ppd/EPSON-WF-2540-Series.ppd
PPD Description: Epson WF-2540 Series - epson-inkjet-printer 1.0.0-1lsb3.2 (Seiko Epson Corporation LSB 3.2)
Printer status: la stampante EPSON-WF-2540-Series �� inattiva. �� stata abilitata da mer 25 mar 2015 19:54:19 CET
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

Officejet_4630
--------------
Type: Printer
Device URI: hp:/net/Officejet_4630_series?zc=HP1458D0FFC172
PPD: /etc/cups/ppd/Officejet_4630.ppd
PPD Description: HP Officejet 4630 Series, hpcups 3.14.3
Printer status: la stampante Officejet_4630 �� inattiva. �� stata abilitata da sab 28 mRendering completedT
error: Unable to communicate with device (code=12): hp:/net/Officejet_4630_series?zc=HP1458D0FFC172
error: unable to open channel
error: Communication status: Failed

Officejet_4630_fax
------------------
Type: Fax
Device URI: hpfax:/net/Officejet_4630_series?zc=HP1458D0FFC172
PPD: /etc/cups/ppd/Officejet_4630_fax.ppd
PPD Description: HP Fax4 hpcups
Printer status: la stampante Officejet_4630_fax �� inattiva. �� stata abilitata da gio 05 mar 2015 11:13:15 CET
^Aerror: Unable to communicate with device (code=12): hpfax:/net/Officejet_4630_series?zc=HP1458D0FFC172
error: unable to open channel
error: Communication status: Failed

Stylus-Photo-R200
-----------------
Type: Unknown
Device URI: usb://EPSON/Stylus%20Photo%20R200?serial=M02P20502160200510
PPD: /etc/cups/ppd/Stylus-Photo-R200.ppd
PPD Description: Epson Stylus Photo R200 - CUPS+Gutenprint v5.2.10-pre2
Printer status: la stampante Stylus-Photo-R200 �� stata disabilitata da lun 09 mar 2015 Unplugged or turned off
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

--------------
| PERMISSION |
 --------------

Checking Permissions....
Permissions are correct.

Checking for Configured Queues....
unknown protocol device_uri=dnssd://EPSON%20WF-2540%20Series._ipp._tcp.local/
warning: Device Stylus-Photo-R200 is not HPLIP installed. Device must use the hp: or hpfax: to function in HPLIP.
warning: Stylus-Photo-R200 is not HP Device.

Queue(s) configured correctly using HPLIP.

Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Checking for Printer Status....
error: 'Officejet_4630' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor
error: 'Officejet_4630_fax' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor

Diagnose completed...

More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html

Please close this terminal manually.

Revision history for this message
Launchpad Janitor (janitor) said : 		#2

This question was expired because it remained in the 'Open' state without activity for the last 15 days.