HPLIP

Can't install HP Officejet Pro 8620

Asked by confused

I can't seem to get this printer working on this machine.

$ dog hp-check.log
info: :
info: :HP Linux Imaging and Printing System (ver. 3.14.10)
info: :Dependency/Version Check Utility ver. 15.1
info: :
info: :Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
info: :This software comes with ABSOLUTELY NO WARRANTY.
info: :This is free software, and you are welcome to distribute it
info: :under certain conditions. See COPYING file for more details.
info: :
info: :Note: hp-check can be run in three modes:
info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
info: :dependencies are installed to successfully compile HPLIP.
info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
info: :tarball has the proper dependencies installed to successfully run.
info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time
info: :dependencies).
info: :
info: :Check types:
info: :a. EXTERNALDEP - External Dependencies
info: :b. GENERALDEP - General Dependencies (required both at compile and run time)
info: :c. COMPILEDEP - Compile time Dependencies
info: :d. [All are run-time checks]
info: :PYEXT SCANCONF QUEUES PERMISSION
info: :
info: :Status Types:
info: : OK
info: : MISSING - Missing Dependency or Permission or Plug-in
info: : INCOMPAT - Incompatible dependency-version or Plugin-version
info: :
warning: gentoo-2.2 version is not supported. Using gentoo-any versions dependencies to verify and install...
info: :
info: :---------------
info: :| SYSTEM INFO |
info: :---------------
info: :
info: : Kernel: 3.17.7-gentoo #1 SMP Sun Dec 21 14:00:08 UTC 2014 GNU/Linux
 Host: system
 Proc: 3.17.7-gentoo #1 SMP Sun Dec 21 14:00:08 UTC 2014 GNU/Linux
 Distribution: gentoo 2.2
info: : Bitness: 64 bit

info: :
info: :-----------------------
info: :| HPLIP CONFIGURATION |
info: :-----------------------
info: :
info: :HPLIP-Version: HPLIP 3.14.10
info: :HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for gentoo distro 2.2 version
info: :
info: :Current contents of '/etc/hp/hplip.conf' file:
info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.14.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.14.10
html=/usr/share/doc/hplip-3.14.10/html
icon=/usr/share/applications
cupsbackend=/usr/libexec/cups/backend
cupsfilter=/usr/libexec/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=no
dbus-build=yes
cups11-build=no
doc-build=no
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

info: :
info: :Current contents of '/var/lib/hp/hplip.state' file:
info: :Plugins are not installed. Could not access file: No such file or directory
info: :
info: :Current contents of '~/.hplip/hplip.conf' file:
info: :[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/net/HP_Officejet_Pro_8620?ip=192.168.0.10"
printer_name =
working_dir = .

[commands]
scan =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[upgrade]
notify_upgrade = false
last_upgraded_time = 1427030404.60331
pending_upgrade_time = 0

[installation]
date_time = 03/22/15 15:52:35
version = 3.14.10

info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
info: :
info: :--------------------------
info: :| External Dependencies |
info: :--------------------------
info: :
info: : policykit Admin-Policy-framework OPTIONAL - 0.104 OK -
info: : gs Ghostscript REQUIRED 7.05 9.10 OK -
info: : network Network-wget OPTIONAL - 1.16 OK -
info: : scanimage Shell-Scanning OPTIONAL 1.0 1.0.24 OK -
info: : error: avahi-utils avahi-utils OPTIONAL - - MISSING 'avahi-utils needs to be installed'
info: : dbus DBus REQUIRED - 1.8.16 OK -
info: : cups CUPS REQUIRED 1.1 1.7.5 OK 'CUPS Scheduler is running'
info: : error: xsane SANE-GUI OPTIONAL 0.9 - MISSING 'xsane needs to be installed'
info: :
info: :-------------------------
info: :| General Dependencies |
info: :-------------------------
info: :
info: : error: reportlab Python-PDF-Lib OPTIONAL 2.0 3.1.8 MISSING 'reportlab needs to be installed'
info: : libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
info: : pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
info: : pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.11.1 OK -
info: : libjpeg JPEG-Lib REQUIRED - - OK -
info: : libpthread POSIX-Threads-Lib REQUIRED - 2.19 OK -
info: : python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
info: : python-devel Python-SDK REQUIRED 2.2 3.4.1 OK -
info: : pyqt4 Python-Qt4 REQUIRED 4.0 4.11.1 OK -
info: : cups-devel CUPS-SDK REQUIRED - 1.7.5 OK -
info: : sane-devel SANE-SDK REQUIRED - 1.0.24 OK -
info: : libusb USB-Lib REQUIRED - 1.0 OK -
info: : sane Scan-Lib REQUIRED - 1.0.24 OK -
info: : cups-image CUPS-Image-Lib REQUIRED - 1.7.5 OK -
info: : libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.3 OK -
info: : python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
info: : error: python-notify Desktop-notifications OPTIONAL - - MISSING 'python-notify needs to be installed'
info: :
info: :------------------------------
info: :| Compile Time Dependencies |
info: :------------------------------
info: :
info: : gcc gcc-Compiler REQUIRED - 4.8.3 OK -
info: : libtool Build-tools REQUIRED - 2.4.4 OK -
info: : make GNU-Build-tools REQUIRED 3.0 4.1 OK -
info: :
info: :----------------------
info: :| Python Extentions |
info: :----------------------
info: :
info: : cupsext CUPS-Extension REQUIRED - 3.14.10 OK -
info: : pcardext PhotoCard-Extension REQUIRED - 3.14.10 OK -
info: : hpmudext IO-Extension REQUIRED - 3.14.10 OK -
info: :
info: :-----------------------
info: :| Scan Configuration |
info: :-----------------------
info: :
info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.14.10 OK 'hpaio found in /etc/sane.d/dll.conf'
info: : scanext Scan-SANE-Extension REQUIRED - 3.14.10 OK -
info: :
info: :------------------------------
info: :| DISCOVERED SCANNER DEVICES |
info: :------------------------------
info: :
info: :device `hpaio:/net/HP_Officejet_Pro_8620?ip=192.168.0.10' is a Hewlett-Packard HP_Officejet_Pro_8620 all-in-one

info: :
info: :--------------------------
info: :| DISCOVERED USB DEVICES |
info: :--------------------------
info: :
info: :No devices found.
info: :
info: :---------------------------------
info: :| INSTALLED CUPS PRINTER QUEUES |
info: :---------------------------------
info: :
info: :
info: :HP_Officejet_Pro_8620
info: :---------------------
info: :Type: Printer
info: :Device URI: hp:/net/HP_Officejet_Pro_8620?ip=192.168.0.10
info: :Communication status: Good
info: :
info: :
info: :--------------
info: :| PERMISSION |
info: :--------------
info: :
info: :
info: :-----------
info: :| SUMMARY |
info: :-----------
info: :
info: :Missing Required Dependencies
info: :-----------------------------
info: :None
info: :
info: :Missing Optional Dependencies
info: :-----------------------------
info: :None

info: :
info: :Total Errors: 4
info: :Total Warnings: 0
info: :
info: :
info: :Done.

The output of hp-doctor actually seems a bit more interesting. Most of the above repeats, but it end with:

Checking for Configured Queues....
error: PPD /etc/cups/ppd/HP_Officejet_Pro_8620.ppd file not found
warning: HP_Officejet_Pro_8620 is not HP Device.
warning: Fail to read ppd=/etc/cups/ppd/HP_Officejet_Pro_8620.ppd file

error: PPD file for 'HP_Officejet_Pro_8620' is not correct. Need to choose correct PPD file.

I tried to select /usr/share/ppd/HP/hp-officejet_pro_8000_enterprise_a811a-ps.ppd.gz, but nothing is getting written to /etc/cups/ppd. Do you have any idea what is going on?

Question information

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Sanjay Kumar (sanjay-kumar14) said : 		#1

Hi,

Can you try below steps.
=> Reconfigure print queue using below commands.
       => hp-setup -r (=> Remove all print queues if any)

       => hp-setup -g (=> Add new queue)

=>Try printing now.

=> Please paste the output of above commands if issue does not get resolved.

Can you help with this problem?

Provide an answer of your own, or ask confused for more information if necessary.

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