Deskjet 1050 prints half-height random lines

Hi,

Can you please run 'hp-check -t' from the terminal and paste the output here.

Thanks and Regards,
Srikanth Lokare

ray@ray-Aspire-5735:~$ hp-check -t
Saving output in log file: /home/ray/hp-check.log

HP Linux Imaging and Printing System (ver. 3.14.10)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.13.0-43-generic #72-Ubuntu SMP Mon Dec 8 19:35:44 UTC 2014 GNU/Linux
 Host: ray-Aspire-5735
 Proc: 3.13.0-43-generic #72-Ubuntu SMP Mon Dec 8 19:35:44 UTC 2014 GNU/Linux
 Distribution: ubuntu 14.04
 Bitness: 32 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.14.10
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 14.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.14.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.14.10
html=/usr/share/doc/hplip-3.14.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1417287675
pending_upgrade_time = 0
latest_available_version = 3.14.10

[last_used]
device_uri = "hp:/usb/Deskjet_1050_J410_series?serial=CN24D1P2GN05QT"
printer_name =
working_dir = .

[settings]
systray_visible = 0
systray_messages = 0

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 17/12/14 21:33:18
version = 3.14.10

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
 gs Ghostscript REQUIRED 7.05 9.10 OK -
 network Network-wget OPTIONAL - 1.15 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 dbus DBus REQUIRED - 1.6.18 OK -
 cups CUPS REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'
 xsane SANE-GUI OPTIONAL 0.9 0.998 OK -

-------------------------
| General Dependencies |
-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 3.0 OK -
 libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.10.4 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.19 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
 python-devel Python-SDK REQUIRED 2.2 2.7.6 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.10.4 OK -
 cups-devel CUPS-SDK REQUIRED - 1.7.2 OK -
 sane-devel SANE-SDK REQUIRED - 1.0.23 OK -
 libusb USB-Lib REQUIRED - 1.0 OK -
 sane Scan-Lib REQUIRED - 1.0.23 OK -
 cups-image CUPS-Image-Lib REQUIRED - 1.7.2 OK -
 libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.2 OK -
 python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

 gcc gcc-Compiler REQUIRED - 4.8.2 OK -
 libtool Build-tools REQUIRED - 2.4.2 OK -
 make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.14.10 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.14.10 OK -
 hpmudext IO-Extension REQUIRED - 3.14.10 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.14.10 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.14.10 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/Deskjet_1050_J410_series?serial=CN24D1P2GN05QT' is a Hewlett-Packard Deskjet_1050_J410_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ---------------------------
  hp:/usb/Deskjet_1050_J410_series HP Deskjet 1050 J410 series
  ?serial=CN24D1P2GN05QT

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Deskjet_1050_J410
-----------------
Type: Printer
Device URI: hp:/usb/Deskjet_1050_J410_series?serial=CN24D1P2GN05QT
PPD: /etc/cups/ppd/Deskjet_1050_J410.ppd
PPD Description: HP Deskjet 1050 j410 Series, hpcups 3.14.10
Printer status: printer Deskjet_1050_J410 is idle. enabled since sáb 29 nov 2014 20:05:54 CET
Communication status: Good

--------------
| PERMISSION |
--------------

USB Deskjet_1050_J410 Required - - OK Node:'/dev/bus/usb/002/008' Perm:' root lp rw- rw- rw- rw- r--'
No errors or warnings.

Done.
ray@ray-Aspire-5735:~$

Thank you for hp-check output.
Do you see the same behaviour when you print hp testpage ?
Is it happening for only one document or all documents ?
Can you run command 'hp-clean -g' in terminal and provide its output.

Rgds,
goutam

All documents are affected in same way but Test Page is OK.
Output:-
ray@ray-Aspire-5735:~$ hp-clean -g

HP Linux Imaging and Printing System (ver. 3.14.10)
Printer Cartridge Cleaning Utility ver. 4.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-clean[1970]: debug: getDeviceUri(None, None, ('hp',), {'clean-type': (<built-in function ne>, 0)}, , True)
hp-clean[1970]: debug: Mode=1
hp-clean[1970]: debug: Cache miss: deskjet_1050_j410_series
hp-clean[1970]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-clean[1970]: debug: Searching for section [deskjet_1050_j410_series] in file /usr/share/hplip/data/models/models.dat
hp-clean[1970]: debug: Found section [deskjet_1050_j410_series] in file /usr/share/hplip/data/models/models.dat
hp-clean[1970]: debug: {'hp:/usb/Deskjet_1050_J410_series?serial=CN24D1P2GN05QT': ['Deskjet_1050_J410']}
Using device: hp:/usb/Deskjet_1050_J410_series?serial=CN24D1P2GN05QT

hp-clean[1970]: debug: Loading user settings...
hp-clean[1970]: debug: FAB command: /usr/bin/hp-fab
hp-clean[1970]: debug: Scan command: /usr/bin/xsane -V %SANE_URI%
hp-clean[1970]: debug: Auto refresh: False
hp-clean[1970]: debug: Auto refresh rate: 30
hp-clean[1970]: debug: Auto refresh type: 1
hp-clean[1970]: debug: Systray visible: 0
hp-clean[1970]: debug: Systray messages: 0
hp-clean[1970]: debug: Last used device URI: hp:/usb/Deskjet_1050_J410_series?serial=CN24D1P2GN05QT
hp-clean[1970]: debug: Last used printer:
hp-clean[1970]: debug: Working directory: .
hp-clean[1970]: debug: Starting GUI loop...
hp-clean[1970]: debug: showStartPage()
hp-clean[1970]: debug: endStartPage()
hp-clean[1970]: debug: clean-type=1
hp-clean[1970]: debug: showLevel1Page()
ray@ray-Aspire-5735:~$
Hope this helps
Regards, Ray

Can you provide some more information

1.What kind of document are you printing ? Is it text document or pdf ?
2. Also please let us know which application you are using to print to the printer ?
3. Can you try enabling "Scale to fit" option in system-config-printer printer properties - > Job options and check if you are able to see same behaviour after printing.

Rgds,
Goutam

I THINK that oneach ocasion that I've noticed this I've been printing from Libre Office . From a website it prints OK.
Selecting 'Scale to fit' makes no difference.
As I said in a previous post, the fonts now available to me in Libre Office Writer are not the same set as were available before I reinstalled Ubuntu 14.04 some two months ago.

Can you provide us the details on the print job settings that you are using in Libre office writer to print to the printer like what is the page size, print quality ? etc..

Can you try converting the Libre Office writer document to pdf and print the pdf from evince application and let us if you see the same clipping.

Rgds,
goutam

Attachments for Paper and Device and Options added. Libre Office Writer
doesn't give me the option to save as .pdf, what should I do?
Regards, Ray

On 22/12/14 09:01, goutam wrote:
> Your question #258960 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/258960
>
> Status: Open => Answered
>
> goutam proposed the following answer:
> Can you provide us the details on the print job settings that you are
> using in Libre office writer to print to the printer like what is the
> page size, print quality ? etc..
>
> Can you try converting the Libre Office writer document to pdf and print
> the pdf from evince application and let us if you see the same clipping.
>
> Rgds,
> goutam
>

In libreoffice you can find "Export to PDF" in File tab. Convert the doc to pdf.
I don't find any attachments. You cannot add attachment to a launchpad question.

Same result printing from .pdf, misses the top half of characters about
every 6-8 lines.
Ray

On 22/12/14 12:16, goutam wrote:
> Your question #258960 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/258960
>
> Status: Open => Answered
>
> goutam proposed the following answer:
> In libreoffice you can find "Export to PDF" in File tab. Convert the doc to pdf.
> I don't find any attachments. You cannot add attachment to a launchpad question.
>

Hi Ray

Can you help us to capture the print .out file ? This would help us to verify the cause of the issue much more clearly.

Please follow the below steps:

Capturing out files:

1. Enable hp loglevel

command:
sudo sed -i 's/LogLevel warn/LogLevel debug\nhpLogLevel 15/' /etc/cups/cupsd.conf

2. Restart cups service

command:
sudo service cups restart

3. Clear the cups log files

command:
su -c 'cat /dev/null > /var/log/cups/error_log'

4. Print the document from LibreOffice writer and also .pdf file from evince application.

5. Capture the generated print out files and cups error_log file.

commands:
mkdir /tmp/hplip_log
su -c ' cp /var/spool/cups/tmp/* /tmp/hplip_log/ '
su -c ' cp /var/log/cups/error_log /tmp/hplip_log/ '

6. Compress the folder hplip_log

command:
tar -cvf /tmp/hplip_log.tar /tmp/hplip_log

Attach the file /tmp/hplip_log.tar to the link https://bugs.launchpad.net/hplip/+bug/1398510

Rgds,
goutam

Got as far as this:-
ray@ray-Aspire-5735:~$ sudo sed -i 's/LogLevel warn/LogLevel
debug\nhpLogLevel 15/' /etc/cups/cupsd.conf
[sudo] password for ray:
ray@ray-Aspire-5735:~$ sudo service cups restart
cups stop/waiting
cups start/running, process 3460
ray@ray-Aspire-5735:~$ su -c 'cat /dev/null > /var/log/cups/error_log'
Password:
su: Authentication failure
ray@ray-Aspire-5735:~$ su -c 'cat /dev/null > /var/log/cups/error_log'
Password:
su: Authentication failure
ray@ray-Aspire-5735:~$

don't know why it failed, I used my normal root password.
Ray

On 23/12/14 08:26, goutam wrote:
> su -c 'cat /dev/null > /var/log/cups/error_log'

are you able to enter to root prompt by just running command 'su' and entering root password ?

No, 'authentication failure'

On 23/12/14 10:46, goutam wrote:
> Your question #258960 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/258960
>
> Status: Open => Answered
>
> goutam proposed the following answer:
> are you able to enter to root prompt by just running command 'su'
> and entering root password ?
>

You need to set the root password.
Run command 'sudo passwd' in terminal and set the password for root.
Next run command 'su' and enter the password.

Hi Goutam,
Didn't realise that su needed to 'know' its own password! Had only ever
used either sudo or gksu before.
Did this:-
ray@ray-Aspire-5735:~$ sudo passwd
[sudo] password for ray:
Enter new UNIX password:
Retype new UNIX password:
passwd: password updated successfully
ray@ray-Aspire-5735:~$ su
Password:
root@ray-Aspire-5735:/home/ray#printed two test pages, .odt and .pdf
attached.

Then got as far as:-
root@ray-Aspire-5735:/home/ray# sudo sed -i 's/LogLevel warn/LogLevel
debug\nhpLogLevel 15/' /etc/cups/cupsd.conf
root@ray-Aspire-5735:/home/ray# su -c 'cat /dev/null >
/var/log/cups/error_log'
root@ray-Aspire-5735:/home/ray# ^C
root@ray-Aspire-5735:/home/ray# su -c 'cat /dev/null >
/var/log/cups/error_log'
root@ray-Aspire-5735:/home/ray# su -c ' cp /var/spool/cups/tmp/*
/tmp/hplip_log/ '
cp: target ‘/tmp/hplip_log/’ is not a directory
root@ray-Aspire-5735:/home/ray# su -c ' cp /var/log/cups/error_log
/tmp/hplip_log/ '
cp: cannot create regular file ‘/tmp/hplip_log/’: Not a directory
root@ray-Aspire-5735:/home/ray#
root@ray-Aspire-5735:/home/ray# sudo sed -i 's/LogLevel warn/LogLevel
debug\nhpLogLevel 15/' /etc/cups/cupsd.conf
root@ray-Aspire-5735:/home/ray# su -c 'cat /dev/null >
/var/log/cups/error_log'
root@ray-Aspire-5735:/home/ray# ^C
root@ray-Aspire-5735:/home/ray# su -c 'cat /dev/null >
/var/log/cups/error_log'
root@ray-Aspire-5735:/home/ray# su -c ' cp /var/spool/cups/tmp/*
/tmp/hplip_log/ '
cp: target ‘/tmp/hplip_log/’ is not a directory
root@ray-Aspire-5735:/home/ray# su -c ' cp /var/log/cups/error_log
/tmp/hplip_log/ '
cp: cannot create regular file ‘/tmp/hplip_log/’: Not a directory
root@ray-Aspire-5735:/home/ray# ^C
root@ray-Aspire-5735:/home/ray#

Didn't go further as commands didn't seem to be working. Advise please.

Ray

On 24/12/14 06:16, goutam wrote:
> Your question #258960 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/258960
>
> Status: Open => Answered
>
> goutam proposed the following answer:
> You need to set the root password.
> Run command 'sudo passwd' in terminal and set the password for root.
> Next run command 'su' and enter the password.
>

Please run command 'mkdir /tmp/hplip_tmp'   to create directory hplip_tmp  in /tmp.

Next run command:
su -c 'cp /var/spool/cups/tmp/*  /tmp/hplip_tmp/'

su -c ' cp /var/log/cups/error_log
/tmp/hplip_log/ '

-------- Original message --------
From: RayArdia <email address hidden>
Date: 24/12/2014 7:36 PM (GMT+05:30)
To: <email address hidden>
Subject: Re: [Question #258960]: Deskjet 1050 prints half-height random lines

Question #258960 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/258960

    Status: Answered => Open

RayArdia is still having a problem:
Hi Goutam,
Didn't realise that su needed to 'know' its own password! Had only ever
used either sudo or gksu before.
Did this:-
ray@ray-Aspire-5735:~$ sudo passwd
[sudo] password for ray:
Enter new UNIX password:
Retype new UNIX password:
passwd: password updated successfully
ray@ray-Aspire-5735:~$ su
Password:
root@ray-Aspire-5735:/home/ray#printed two test pages, .odt and .pdf
attached.

Then got as far as:-
root@ray-Aspire-5735:/home/ray# sudo sed -i 's/LogLevel warn/LogLevel
debug\nhpLogLevel 15/' /etc/cups/cupsd.conf
root@ray-Aspire-5735:/home/ray# su -c 'cat /dev/null >
/var/log/cups/error_log'
root@ray-Aspire-5735:/home/ray# ^C
root@ray-Aspire-5735:/home/ray# su -c 'cat /dev/null >
/var/log/cups/error_log'
root@ray-Aspire-5735:/home/ray# su -c ' cp /var/spool/cups/tmp/*
/tmp/hplip_log/ '
cp: target ‘/tmp/hplip_log/’ is not a directory
root@ray-Aspire-5735:/home/ray# su -c ' cp /var/log/cups/error_log
/tmp/hplip_log/ '
cp: cannot create regular file ‘/tmp/hplip_log/’: Not a directory
root@ray-Aspire-5735:/home/ray#
root@ray-Aspire-5735:/home/ray# sudo sed -i 's/LogLevel warn/LogLevel
debug\nhpLogLevel 15/' /etc/cups/cupsd.conf
root@ray-Aspire-5735:/home/ray# su -c 'cat /dev/null >
/var/log/cups/error_log'
root@ray-Aspire-5735:/home/ray# ^C
root@ray-Aspire-5735:/home/ray# su -c 'cat /dev/null >
/var/log/cups/error_log'
root@ray-Aspire-5735:/home/ray# su -c ' cp /var/spool/cups/tmp/*
/tmp/hplip_log/ '
cp: target ‘/tmp/hplip_log/’ is not a directory
root@ray-Aspire-5735:/home/ray# su -c ' cp /var/log/cups/error_log
/tmp/hplip_log/ '
cp: cannot create regular file ‘/tmp/hplip_log/’: Not a directory
root@ray-Aspire-5735:/home/ray# ^C
root@ray-Aspire-5735:/home/ray#

Didn't go further as commands didn't seem to be working. Advise please.

Ray

On 24/12/14 06:16, goutam wrote:
> Your question #258960 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/258960
>
>      Status: Open => Answered
>
> goutam proposed the following answer:
> You need to set the root password.
> Run command 'sudo passwd' in terminal and set the password for root.
> Next run command 'su' and enter the password.
>

--
You received this question notification because you are a member of HP
Linux Imaging and Printing, which is an answer contact for HPLIP.

Result so far:-
ray@ray-Aspire-5735:~$ mkdir /tmp/hplip_tmp
ray@ray-Aspire-5735:~$ su -c 'cp /var/spool/cups/tmp/* /tmp/hplip_tmp/'
Password:
cp: cannot stat ‘/var/spool/cups/tmp/*’: No such file or directory
ray@ray-Aspire-5735:~$

On 25/12/14 06:51, goutam kodu wrote:
> su -c 'cp/var/spool/cups/tmp/*/tmp/hplip_tmp/'

Please print the document from Libre office writer and also .pdf file of it and retry the commands.

-------- Original message --------
From: RayArdia <email address hidden>
Date: 25/12/2014 5:16 PM (GMT+05:30)
To: <email address hidden>
Subject: Re: [Question #258960]: Deskjet 1050 prints half-height random lines

Question #258960 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/258960

    Status: Answered => Open

RayArdia is still having a problem:
Result so far:-
ray@ray-Aspire-5735:~$ mkdir /tmp/hplip_tmp
ray@ray-Aspire-5735:~$ su -c 'cp /var/spool/cups/tmp/* /tmp/hplip_tmp/'
Password:
cp: cannot stat ‘/var/spool/cups/tmp/*’: No such file or directory
ray@ray-Aspire-5735:~$

On 25/12/14 06:51, goutam kodu wrote:
> su -c 'cp/var/spool/cups/tmp/*/tmp/hplip_tmp/'

--
You received this question notification because you are a member of HP
Linux Imaging and Printing, which is an answer contact for HPLIP.