not using black ink

Asked by Mal

Hi, I have a photosmart 5520, linux drivers, HPLIP-3.14.6.
 I replaced ALL the inks with genuine HP inks, it acknowledged that I used genuine cartidges, but now the printer will not print black at all
I have taken the suggestions shown on here such as hp-setup -r etc, tried printing using an app (that worked for someone apparently.
Tried a black copy, tried setup again, still nothing.
Can someone help please. I just spent a fair bit of money on ink, I want the thing to work
Cheers

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
Sanjay Kumar (sanjay-kumar14) said :
#1

Hi,

This problem does not look related to Linux driver. In order to confirm that can you check printing from windows or Mac.
If it works correctly from windows or Mac then to analyze the issue please follow below steps.

=> Download and install the latest HPLIP release from
http://hplipopensource.com/hplip-web/install/install/index.html (automatic installer) or
http://hplipopensource.com/hplip-web/install/manual/index.html (manual installation, if automatic installer does not work)

=> Reconfigure print queue using below commands.

       => hp-setup -r (remove all print queues)

       => hp-setup

=>Try printing now.

Thanks,
Sanjay

Revision history for this message
Mal (malandmelanie) said :
#2

No, that didn't work, I have the same problem, it will not use black ink.
Looks like I have a very expensive anchor here.

Revision history for this message
Srikanth (srikanth-lokare) said :
#3

Hi,

If this is the case, please contact HP Total Care at www.hp.com for this problem.

Thanks and Regards,
Srikanth Lokare

Revision history for this message
Mal (malandmelanie) said :
#4

Looks like I'm battling a lost cause there too, pretty disappointed

Revision history for this message
Mal (malandmelanie) said :
#5

Put genuine ink in, it recognises that they are genuine inks and won't print black on Linux or Windows. Now either the ink cartridge is faulty or you have a serious bug.

Revision history for this message
goutam (goutamkk) said :
#6

Hi Mal,

Can you provide us the terminal output of 'hp-levels -g' command here.

Rgds,
Goutam

Revision history for this message
Mal (malandmelanie) said :
#7

 hp-levels -g

HP Linux Imaging and Printing System (ver. 3.14.10)
Supply Levels Utility ver. 2.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-levels[8137]: debug: getDeviceUri(None, None, ('hp',), None, , True)
hp-levels[8137]: debug: Mode=0
WARNING: gnome-keyring:: couldn't connect to: /tmp/keyring-hL7DVS/pkcs11: No such file or directory
hp-levels[8137]: debug: Cache miss: photosmart_5520_series
hp-levels[8137]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-levels[8137]: debug: Searching for section [photosmart_5520_series] in file /usr/share/hplip/data/models/models.dat
hp-levels[8137]: debug: Found section [photosmart_5520_series] in file /usr/share/hplip/data/models/models.dat
hp-levels[8137]: debug: {'hp:/usb/Photosmart_5520_series?serial=CN2941946G05ST': ['Photosmart_5520']}
Using device: hp:/usb/Photosmart_5520_series?serial=CN2941946G05ST

hp-levels[8137]: debug: type 'ink' state 'ok' ink_type 'M' ink_level 30 agent_sku = 564
hp-levels[8137]: debug: {'kind': 2, 'level': 30, 'level-trigger': 0, 'health': 0, 'agent-sku': '564', 'type': 5}
hp-levels[8137]: debug: type 'ink' state 'ok' ink_type 'C' ink_level 30 agent_sku = 564
hp-levels[8137]: debug: {'kind': 2, 'level': 30, 'level-trigger': 0, 'health': 0, 'agent-sku': '564', 'type': 4}
hp-levels[8137]: debug: type 'ink' state 'ok' ink_type 'Y' ink_level 40 agent_sku = 564
hp-levels[8137]: debug: {'kind': 2, 'level': 40, 'level-trigger': 0, 'health': 0, 'agent-sku': '564', 'type': 6}
hp-levels[8137]: debug: type 'ink' state 'ok' ink_type 'K' ink_level 50 agent_sku = 564
hp-levels[8137]: debug: {'kind': 2, 'level': 50, 'level-trigger': 0, 'health': 0, 'agent-sku': '564', 'type': 1}

hp-levels[8137]: debug: 1: agent_type 5 agent_kind 2 agent_sku '564'
hp-levels[8137]: debug: 2: agent_type 4 agent_kind 2 agent_sku '564'
hp-levels[8137]: debug: 3: agent_type 6 agent_kind 2 agent_sku '564'
hp-levels[8137]: debug: 4: agent_type 1 agent_kind 2 agent_sku '564'
Magenta ink cartridge
Part No.: 564
Health: Good/OK

---------------------------------------------------------
|///////////////// | (approx. 30%)
---------------------------------------------------------

Cyan ink cartridge
Part No.: 564
Health: Good/OK

---------------------------------------------------------
|///////////////// | (approx. 30%)
---------------------------------------------------------

Yellow ink cartridge
Part No.: 564
Health: Good/OK

---------------------------------------------------------
|////////////////////// | (approx. 40%)
---------------------------------------------------------

Black ink cartridge
Part No.: 564
Health: Good/OK

---------------------------------------------------------
|//////////////////////////// | (approx. 50%)
---------------------------------------------------------

Done.

Revision history for this message
Mal (malandmelanie) said :
#8

Interesting how these are ALL brand new cartridges, and I haven't printed anything except 5 test pages to try and get the rubbish sorted out, and I'm showing 30-50%

Revision history for this message
goutam (goutamkk) said :
#9

Hplip drivers are able to detect the cartridges and show ink levels.
To verify ink levels you can connect the printer to network and type in https://<IP_address> in browser where IP_address in IP address of the printer.

Try clean cartridage and align cartridge functionalities form printer control panel and try to print a printer configuration page from printer control panel. Even then if it doesn't print black then black cartridge are faulty .

Rgds,
Goutam

Revision history for this message
Mal (malandmelanie) said :
#10

Well then, it looks like I have a faulty cartridge. How do I go about getting a replacement?

Revision history for this message
goutam (goutamkk) said :
#11

You may have to check this from HP total care support www8.hp.com/us/en/support-drivers/total-care/index.html.

Can you help with this problem?

Provide an answer of your own, or ask Mal for more information if necessary.

To post a message you must log in.