HPLIP

CP1025 stops printing job halfway or repeats printing job

Asked by Duncan

Just wondering if anyone else has experienced this.

Using the CP1025 on Linux Mint Maya with HPLIP.

About half the time it works fine.

The other half of the time, it can print several pages out of a job, then stops. The printer light continues to flash as if it's receiving data, but nothing happens no matter how long you wait.

The only solution has been to restart both computer and printer, and start printing a new job. Sometimes it quits halfway into the new job too, requiring yet another restart etc.

Occasionally it prints a job fine, then starts reprinting the same job again, wasting paper, and I have to unplug the printer to stop this.

Any thoughts would be appreciated!

EDIT: Still having same problem.

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Revision history for this message
Launchpad Janitor (janitor) said : 		#1

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
Duncan (rapido-8) said : 		#2

EDIT: Still having same problem.

Revision history for this message
Ani Balakrishnan (anib) said : 		#3

Hi,

Sorry for the delayed reply.

Please try the following steps:

1. Download and install latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html
2. Remove all print queues using command "hp-setup -r"
3. Configure the device using "hp-setup" command
4. Try printing now.

If the problem is not resolved, send us the logs generated using command "hp-logcapture"

Thanks and Regards
Ani Balakrishnan

Revision history for this message
Duncan (rapido-8) said : 		#4

Hi there,

I have followed the steps in 1-4 but not noticed any improvement since.

I had problems printing a 70 page document yesterday (it took about 6 restarts to completely print).

When I tried "hp-logcapture", I got the following response:

euroflora@amber ~ $ hp-logcapture
error: logCapture needs root permissions since cups service restart requires....
euroflora@amber ~ $ ^C

Many thanks in advance
Duncan

Revision history for this message
goutam (goutamkk) said : 		#5

please run command as 'sudo hp-logcapture'

Can you provide us the output of 'hp-check' command.

Rdgs,
Goutam

Revision history for this message
Duncan (rapido-8) said : 		#6

Below is hp-check log. I don't know how to attach or upload the hplip-troubleshoot.logs, so if this can be advised, it would be most appreciated:

hp-check[7423]: info: :
hp-check[7423]: info: :[01mHP Linux Imaging and Printing System (ver. 3.14.10)[0m
hp-check[7423]: info: :[01mDependency/Version Check Utility ver. 15.1[0m
hp-check[7423]: info: :
hp-check[7423]: info: :Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
hp-check[7423]: info: :This software comes with ABSOLUTELY NO WARRANTY.
hp-check[7423]: info: :This is free software, and you are welcome to distribute it
hp-check[7423]: info: :under certain conditions. See COPYING file for more details.
hp-check[7423]: info: :
hp-check[7423]: info: :[01mNote: hp-check can be run in three modes:[0m
hp-check[7423]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the
hp-check[7423]: info: :HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
hp-check[7423]: info: :are installed to successfully compile HPLIP.
hp-check[7423]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro
hp-check[7423]: info: :supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
hp-check[7423]: info: :has the proper dependencies installed to successfully run.
hp-check[7423]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode
hp-check[7423]: info: :will check both of the above cases (both compile- and run-time dependencies).
hp-check[7423]: info: :
hp-check[7423]: info: :Check types:
hp-check[7423]: info: :a. EXTERNALDEP - External Dependencies
hp-check[7423]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time)
hp-check[7423]: info: :c. COMPILEDEP - Compile time Dependencies
hp-check[7423]: info: :d. [All are run-time checks]
hp-check[7423]: info: :PYEXT SCANCONF QUEUES PERMISSION
hp-check[7423]: info: :
hp-check[7423]: info: :Status Types:
hp-check[7423]: info: : OK
hp-check[7423]: info: : MISSING - Missing Dependency or Permission or Plug-in
hp-check[7423]: info: : INCOMPAT - Incompatible dependency-version or Plugin-version
hp-check[7423]: info: :
hp-check[7423]: info: :
hp-check[7423]: info: :---------------
hp-check[7423]: info: :| SYSTEM INFO |
hp-check[7423]: info: :---------------
hp-check[7423]: info: :
hp-check[7423]: info: : Kernel: 3.2.0-23-generic #36-Ubuntu SMP Tue Apr 10 20:41:14 UTC 2012 GNU/Linux
 Host: amber
 Proc: 3.2.0-23-generic #36-Ubuntu SMP Tue Apr 10 20:41:14 UTC 2012 GNU/Linux
 Distribution: linuxmint 13
hp-check[7423]: info: : Bitness: 32 bit

hp-check[7423]: info: :
hp-check[7423]: info: :-----------------------
hp-check[7423]: info: :| HPLIP CONFIGURATION |
hp-check[7423]: info: :-----------------------
hp-check[7423]: info: :
hp-check[7423]: info: :HPLIP-Version: HPLIP 3.14.10
hp-check[7423]: info: :HPLIP-Home: /usr/share/hplip
hp-check[7423]: info: :HPLIP-Installation: Auto installation is supported for linuxmint distro 13 version
hp-check[7423]: info: :
hp-check[7423]: info: :[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
hp-check[7423]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.14.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.14.10
html=/usr/share/doc/hplip-3.14.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

hp-check[7423]: info: :
hp-check[7423]: info: :[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m
hp-check[7423]: info: :[plugin]
installed = 1
eula = 1
version = 3.14.10

hp-check[7423]: info: :
hp-check[7423]: info: :[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
hp-check[7423]: info: :[upgrade]
notify_upgrade = true
last_upgraded_time = 1417729700
pending_upgrade_time = 0
latest_available_version = 3.14.10

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/HP_LaserJet_CP_1025?serial=0W023CNPPR1a"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 22/12/14 13:17:26
version = 3.14.10

hp-check[7423]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[7423]: info: :
hp-check[7423]: info: :--------------------------
hp-check[7423]: info: :| External Dependencies |
hp-check[7423]: info: :--------------------------
hp-check[7423]: info: :
hp-check[7423]: info: : policykit Admin-Policy-framework OPTIONAL - 0.104 OK -
hp-check[7423]: info: : gs Ghostscript REQUIRED 7.05 9.05 OK -
hp-check[7423]: info: : network Network-wget OPTIONAL - 1.13.4 OK -
hp-check[7423]: info: : scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
hp-check[7423]: info: : avahi-utils avahi-utils OPTIONAL - 0.6.30 OK -
hp-check[7423]: info: : dbus DBus REQUIRED - 1.4.18 OK -
hp-check[7423]: info: : cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running'
hp-check[7423]: info: : xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
hp-check[7423]: info: :
hp-check[7423]: info: :-------------------------
hp-check[7423]: info: :| General Dependencies |
hp-check[7423]: info: :-------------------------
hp-check[7423]: info: :
hp-check[7423]: info: : reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
hp-check[7423]: info: : libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
hp-check[7423]: info: : pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
hp-check[7423]: info: : pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.1 OK -
hp-check[7423]: info: : libjpeg JPEG-Lib REQUIRED - - OK -
hp-check[7423]: info: : libpthread POSIX-Threads-Lib REQUIRED - 2.15 OK -
hp-check[7423]: info: : python-dbus Python-DBUS REQUIRED 0.80.0 1.0.0 OK -
hp-check[7423]: info: : python-devel Python-SDK REQUIRED 2.2 2.7.3 OK -
hp-check[7423]: info: : pyqt4 Python-Qt4 REQUIRED 4.0 4.9.1 OK -
hp-check[7423]: info: : cups-devel CUPS-SDK REQUIRED - 1.5.3 OK -
hp-check[7423]: info: : sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
hp-check[7423]: info: : libusb USB-Lib REQUIRED - 1.0 OK -
hp-check[7423]: info: : sane Scan-Lib REQUIRED - 1.0.22 OK -
hp-check[7423]: info: : cups-image CUPS-Image-Lib REQUIRED - 1.5.3 OK -
hp-check[7423]: info: : libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
hp-check[7423]: info: : python-xml Python-XML-Lib REQUIRED - 2.0.1 OK -
hp-check[7423]: info: : python-notify Desktop-notifications OPTIONAL - - OK -
hp-check[7423]: info: :
hp-check[7423]: info: :------------------------------
hp-check[7423]: info: :| Compile Time Dependencies |
hp-check[7423]: info: :------------------------------
hp-check[7423]: info: :
hp-check[7423]: info: : gcc gcc-Compiler REQUIRED - 4.6.3 OK -
hp-check[7423]: info: : libtool Build-tools REQUIRED - 2.4.2 OK -
hp-check[7423]: info: : make GNU-Build-tools REQUIRED 3.0 3.81 OK -
hp-check[7423]: info: :
hp-check[7423]: info: :----------------------
hp-check[7423]: info: :| Python Extentions |
hp-check[7423]: info: :----------------------
hp-check[7423]: info: :
hp-check[7423]: info: : cupsext CUPS-Extension REQUIRED - 3.14.10 OK -
hp-check[7423]: info: : pcardext PhotoCard-Extension REQUIRED - 3.14.10 OK -
hp-check[7423]: info: : hpmudext IO-Extension REQUIRED - 3.14.10 OK -
hp-check[7423]: info: :
hp-check[7423]: info: :-----------------------
hp-check[7423]: info: :| Scan Configuration |
hp-check[7423]: info: :-----------------------
hp-check[7423]: info: :
hp-check[7423]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.14.10 OK 'hpaio found in /etc/sane.d/dll.conf'
hp-check[7423]: info: : scanext Scan-SANE-Extension REQUIRED - 3.14.10 OK -
hp-check[7423]: info: :
hp-check[7423]: info: :------------------------------
hp-check[7423]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[7423]: info: :------------------------------
hp-check[7423]: info: :
hp-check[7423]: info: :No Scanner found.
hp-check[7423]: info: :
hp-check[7423]: info: :--------------------------
hp-check[7423]: info: :| DISCOVERED USB DEVICES |
hp-check[7423]: info: :--------------------------
hp-check[7423]: info: :
hp-check[7423]: info: : Device URI Model
hp-check[7423]: info: : ----------------------------------------------- -------------------------------
hp-check[7423]: info: : hp:/usb/HP_LaserJet_CP_1025?serial=0W023CNPPR1a HP LaserJet CP 1025
hp-check[7423]: info: :
hp-check[7423]: info: :---------------------------------
hp-check[7423]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[7423]: info: :---------------------------------
hp-check[7423]: info: :
hp-check[7423]: info: :
hp-check[7423]: info: :[01mWARNING[0m
hp-check[7423]: info: :[01m-------[0m
hp-check[7423]: info: :Type: Unknown
hp-check[7423]: info: :Device URI: gnome-keyring:: couldn't connect to: /tmp/keyring-W77aWL/pkcs11: No such file or directory
hp-check[7423]: info: :
hp-check[7423]: info: :[01mBrother-DCP-115C[0m
hp-check[7423]: info: :[01m----------------[0m
hp-check[7423]: info: :Type: Unknown
hp-check[7423]: info: :Device URI: usb://Brother/DCP-115C?serial=BROC7F723146
hp-check[7423]: info: :PPD: /etc/cups/ppd/Brother-DCP-115C.ppd
hp-check[7423]: info: :PPD Description: Brother MFC-210C CUPS v1.1
hp-check[7423]: info: :Printer status: WARNING: gnome-keyring:: couldn't connect to: /tmp/keyring-W77aWL/pkcs11: No such file or directory
printer Brother-DCP-115C is idle. enabled since Wed 22 May 2013 09:56:54 BST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
hp-check[7423]: info: :
hp-check[7423]: info: :[01mEpson[0m
hp-check[7423]: info: :[01m-----[0m
hp-check[7423]: info: :Type: Unknown
hp-check[7423]: info: :Device URI: usb://Epson/AcuLaser%20C1700?serial=P3X960796
hp-check[7423]: info: :PPD: /etc/cups/ppd/Epson.ppd
hp-check[7423]: info: :PPD Description: Xerox Phaser 6000B v1.0
hp-check[7423]: info: :Printer status: WARNING: gnome-keyring:: couldn't connect to: /tmp/keyring-W77aWL/pkcs11: No such file or directory
printer Epson is idle. enabled since Fri 24 Oct 2014 14:57:48 BST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
hp-check[7423]: info: :
hp-check[7423]: info: :[01mHP_LaserJet_CP_1025[0m
hp-check[7423]: info: :[01m-------------------[0m
hp-check[7423]: info: :Type: Printer
hp-check[7423]: info: :Device URI: hp:/usb/HP_LaserJet_CP_1025?serial=0W023CNPPR1a
hp-check[7423]: info: :PPD: /etc/cups/ppd/HP_LaserJet_CP_1025.ppd
hp-check[7423]: info: :PPD Description: HP LaserJet Cp 1025, hpcups 3.14.10, requires proprietary plugin
hp-check[7423]: info: :Printer status: WARNING: gnome-keyring:: couldn't connect to: /tmp/keyring-W77aWL/pkcs11: No such file or directory
printer HP_LaserJet_CP_1025 is idle. enabled since Mon 22 Dec 2014 09:50:10 GMT
 ready to print
hp-check[7423]: info: :Required plug-in status: Installed
hp-check[7423]: info: :Communication status: Good
hp-check[7423]: info: :
hp-check[7423]: info: :[01mPhaser-6010N-2[0m
hp-check[7423]: info: :[01m--------------[0m
hp-check[7423]: info: :Type: Unknown
hp-check[7423]: info: :Device URI: usb://Xerox/Phaser%206010N?serial=3161294224
hp-check[7423]: info: :PPD: /etc/cups/ppd/Phaser-6010N-2.ppd
hp-check[7423]: info: :PPD Description: Xerox Phaser 6010N v1.0
hp-check[7423]: info: :Printer status: WARNING: gnome-keyring:: couldn't connect to: /tmp/keyring-W77aWL/pkcs11: No such file or directory
printer Phaser-6010N-2 disabled since Wed 15 Oct 2014 09:00:31 BST -
 Unplugged or turned off
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
hp-check[7423]: info: :
hp-check[7423]: info: :
hp-check[7423]: info: :--------------
hp-check[7423]: info: :| PERMISSION |
hp-check[7423]: info: :--------------
hp-check[7423]: info: :
hp-check[7423]: info: :USB HP_LaserJet_CP_1025 Required - - OK Node:'/dev/bus/usb/003/002' Perm:' root lp rw- rw- rw- rw- r--'
hp-check[7423]: info: :
hp-check[7423]: info: :-----------
hp-check[7423]: info: :| SUMMARY |
hp-check[7423]: info: :-----------
hp-check[7423]: info: :
hp-check[7423]: info: :[01mMissing Required Dependencies[0m
hp-check[7423]: info: :[01m-----------------------------[0m
hp-check[7423]: info: :None
hp-check[7423]: info: :
hp-check[7423]: info: :[01mMissing Optional Dependencies[0m
hp-check[7423]: info: :[01m-----------------------------[0m
hp-check[7423]: info: :None

hp-check[7423]: info: :
hp-check[7423]: info: :Total Errors: 0
hp-check[7423]: info: :Total Warnings: 3
hp-check[7423]: info: :
hp-check[7423]: info: :
hp-check[7423]: info: :Done.

Revision history for this message
goutam (goutamkk) said : 		#7

Please attach the hplip-troubleshoot.logs to the link https://answers.launchpad.net/hplip/+question/257705/+makebug

Are you able to print hp testpage without the above issue ?
Let us know from which application the document is being printed.

Rgds,
goutam

Revision history for this message
Duncan (rapido-8) said : 		#8

Hi there,

yes I can print a test page from the HP Device Manager without any problems.

I am printing from Firefox 12.0 (for Linux Mint 1.0), and didn't have any problems using their software with other printers and their associated drivers (Xerox and Epson).

I have attached the file to the link given here:

https://bugs.launchpad.net/hplip/+bug/1406074

many thanks in advance

Revision history for this message
Duncan (rapido-8) said : 		#9

Any idea on this?

Been putting up with the problem for almost 3 months now, and am ready to ditch Linux altogether and go back to XP.

many regards,
-Duncan

Can you help with this problem?

Provide an answer of your own, or ask Duncan for more information if necessary.

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