HPLIP

Black Ink cartridge not working

Asked by Marisa

I changed from Windows Xp and am now using Linux and it won't print in black.
It is the same for all types of document.

I have the latest version of HPLIP and am also trying to clean the cartridge via the Toolbox but it won't let me perform the task.
The wizard comes up and I press ok and the printer makes a noise but that's it.
I have aligned the cartridges.
I have also run su -c "hp-plugin".

It prints in colour ok but a little blurry and not as well defined as with Windows.

The Distro is Linux Mint Maya 13.

Can you help? Thank-you so much.

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Revision history for this message
Sanjay Kumar (sanjay-kumar14) said : 		#1

Hi Marisa,

Please provide the output of "hp-check -t" command.

Thanks,
Sanjay

Revision history for this message
Marisa (marisagough) said : 		#2

Hi Sanjay,

Thank-you for getting back to me.
I have attachd the output.

Thanks,
Marisa

On Monday, 1 September 2014, 6:42, Sanjay Kumar <email address hidden> wrote:

Your question #253865 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/253865

    Status: Open => Answered

Sanjay Kumar proposed the following answer:
Hi Marisa,

Please provide the output of "hp-check -t" command.

Thanks,
Sanjay

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Revision history for this message
Marisa (marisagough) said : 		#3

Hi Sanjay,

I'm not sure if you can see attachments but I have pasted the output below.
Thanks,
Marisa

sita@sita-GF7050VT-M5 ~ $ hp-check -t
Saving output in log file: /home/sita/hp-check.log

HP Linux Imaging and Printing System (ver. 3.14.6)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
 ---------------

 Kernel: 3.2.0-60-generic #91-Ubuntu SMP Wed Feb 19 03:55:18 UTC 2014 GNU/Linux
 Host: sita-GF7050VT-M5
 Proc: 3.2.0-60-generic #91-Ubuntu SMP Wed Feb 19 03:55:18 UTC 2014 GNU/Linux
 Distribution: linuxmint 13
 Bitness: 32 bit

-----------------------
| HPLIP CONFIGURATION |
 -----------------------

HPLIP-Version: HPLIP 3.14.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro 13 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.14.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.14.6
html=/usr/share/doc/hplip-3.14.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.14.6

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1409313937
pending_upgrade_time = 0
latest_available_version = 3.14.6

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/Deskjet_F2200_series?serial=CN89K4S1VD0534"
printer_name = Deskjet-F2200-series
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 03/09/14 09:26:13
version = 3.14.6

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
 --------------------------

 policykit Admin-Policy-framework OPTIONAL - 0.104 OK -
 gs Ghostscript REQUIRED 7.05 9.05 OK -
 network Network-wget OPTIONAL - 1.13.4 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.30 OK -
 dbus DBus REQUIRED - 1.4.18 OK -
 cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running'
 xsane SANE-GUI OPTIONAL 0.9 0.998 OK -

-------------------------
| General Dependencies |
 -------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
 libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.1 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.15 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 1.0.0 OK -
 python-devel Python-SDK REQUIRED 2.2 2.7.3 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.9.1 OK -
 cups-devel CUPS-SDK REQUIRED - 1.5.3 OK -
 sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
 libusb USB-Lib REQUIRED - 1.0 OK -
 sane Scan-Lib REQUIRED - 1.0.22 OK -
 cups-image CUPS-Image-Lib REQUIRED - 1.5.3 OK -
 libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
 python-xml Python-XML-Lib REQUIRED - 2.0.1 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
 ------------------------------

 gcc gcc-Compiler REQUIRED - 4.6.3 OK -
 libtool Build-tools REQUIRED - 2.4.2 OK -
 make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
 ----------------------

 cupsext CUPS-Extension REQUIRED - 3.14.6 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.14.6 OK -
 hpmudext IO-Extension REQUIRED - 3.14.6 OK -

-----------------------
| Scan Configuration |
 -----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.14.6 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.14.6 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
 ------------------------------

device `hpaio:/usb/Deskjet_F2200_series?serial=CN89K4S1VD0534' is a Hewlett-Packard Deskjet_F2200_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

  Device URI Model
  -------------------------------- -----------------------
  hp:/usb/Deskjet_F2200_series?ser HP Deskjet F2200 series
  ial=CN89K4S1VD0534

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

Deskjet_F2200
-------------
Type: Printer
Device URI: hp:/usb/Deskjet_F2200_series?serial=CN89K4S1VD0534
PPD: /etc/cups/ppd/Deskjet_F2200.ppd
PPD Description: HP Deskjet f2200 Series, hpcups 3.12.2
Printer status: printer Deskjet_F2200 is idle. enabled since Wed 03 Sep 2014 08:41:51 BST
Communication status: Good

--------------
| PERMISSION |
 --------------

USB Deskjet_F2200 Required - - OK Node:'/dev/bus/usb/002/003' Perm:' root lp rw- rw- rw- rw- r--'
No errors or warnings.

Done.
sita@sita-GF7050VT-M5 ~ $

On Monday, 1 September 2014, 10:13, Marisa <email address hidden> wrote:

Your question #253865 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/253865

    Status: Answered => Open

You are still having a problem:

Hi Sanjay,

Thank-you for getting back to me.
I have attachd the output.

Thanks,
Marisa

On Monday, 1 September 2014, 6:42, Sanjay Kumar <email address hidden> wrote:

Your question #253865 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/253865

    Status: Open => Answered

Sanjay Kumar proposed the following answer:
Hi Marisa,

Please provide the output of "hp-check -t" command.

Thanks,
Sanjay

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/hplip/+question/253865/+confirm?answer_id=0

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/hplip/+question/253865

You received this question notification because you asked the question.

You received this question notification because you asked the question.

Revision history for this message
Srikanth (srikanth-lokare) said : 		#4

Hi,

Sorry for the delay in response. Can you please try the following.

1. Remove the existing print queue using 'hp-setup -r' from the terminal.
2. Reconfigure the queue using 'hp-setup' again. Make sure that it picks up the correct PPD.
3. Try Printing now.

Let us know if the problem still persists and paste the output of 'hp-check' again.

Thanks and Regards,
Srikanth Lokare

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