HPLIP

installing HPLIP

Asked by mateusst

Dear HPLIP users/developers,

I'm trying to install HPLIP in my fc6 system, but when the HPLIP installer asks for root password it doesn't recognize it. Please see below the results from HPLIP installer:

[mateus@localhost Downloads]$ sh hplip-2.8.2.run
Creating directory hplip-2.8.2
Verifying archive integrity... All good.
Uncompressing HPLIP 2.8.2 Self Extracting Archive.............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

HP Linux Imaging and Printing System (ver. 2.8.2)
HPLIP Installer ver. 3.1

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Installer log saved in: hplip-install_Mon-18-Feb-2008_21:06:08.log

|
note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.

INSTALLATION MODE
-----------------
Automatic mode will install the full HPLIP solution with the most common options.
Custom mode allows you to chose installation options to fit specific requirements.

Please choose the installation mode (a=automatic*, c=custom, w=web installer, q=quit) :

Initializing. Please wait...
warning: Invalid ppd_dir value: /usr/share/cups/model/HP
warning: Invalid drv_dir value: /usr/share/cups/drv/hp/

INTRODUCTION
------------
This installer will install HPLIP version 2.8.2 on your computer.
Please close any running package management systems now (YaST, Adept, Synaptic, Up2date, etc).

DISTRO/OS CONFIRMATION
----------------------
Distro appears to be Fedora 6.

Is "Fedora 6" your correct distro/OS and version (y=yes*, n=no, q=quit) ?

ENTER ROOT/SUPERUSER PASSWORD
-----------------------------
Please enter the root/superuser password:
|error: No output seen in over 300 sec... (Is the CD-ROM/DVD source repository enabled? It shouldn't be!)
Password incorrect. 2 attempt(s) left.
Please enter the root/superuser password:
\error: No output seen in over 300 sec... (Is the CD-ROM/DVD source repository enabled? It shouldn't be!)
Password incorrect. 1 attempt(s) left.
Please enter the root/superuser password:
-error: No output seen in over 300 sec... (Is the CD-ROM/DVD source repository enabled? It shouldn't be!)
Password incorrect. 0 attempt(s) left.
error: 3 incorrect attempts. Exiting.

I do provide the correct root password, but it isn't accepted.
Can you help on this issue?

All packages necessaries for HPLIP be installed are satisfied, but it appears that this isn't the cause.

Thanks,

Mateus

Question information

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Status:
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HPLIP Edit question
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Solved by:
mateusst
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Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

Please run:

cd hplip-2.8.2

then:

./install.py -g

and send the log to this error point.

Thanks!

Aaron

Revision history for this message
mateusst (mateus-teixeira) said : 		#2

Here is the result of the ./install.py -g

after a lot of lines ...

hplip-install[5048]: debug: Distro = 5 Distro Name = fedora Display Name= Fedora Version = 6 Supported = True
hplip-install[5048]: info: :
hplip-install[5048]: info: :
hplip-install[5048]: info: :[01mENTER ROOT/SUPERUSER PASSWORD[0m
hplip-install[5048]: info: :[01m-----------------------------[0m
hplip-install[5048]: debug: su -c "true"
Senha:
hplip-install[5048]: debug: No output seen in 5 secs
hplip-install[5048]: debug: No output seen in 10 secs
hplip-install[5048]: debug: No output seen in 15 secs
hplip-install[5048]: debug: No output seen in 20 secs
hplip-install[5048]: debug: No output seen in 25 secs
hplip-install[5048]: debug: No output seen in 30 secs
hplip-install[5048]: debug: No output seen in 35 secs
...
...
hplip-install[5048]: debug: No output seen in 295 secs
hplip-install[5048]: debug: No output seen in 300 secs
error: No output seen in over 300 sec... (Is the CD-ROM/DVD source repository enabled? It shouldn't be!)
hplip-install[5048]: debug: 1
hplip-install[5048]: debug:
hplip-install[5048]: info: :Password incorrect. 2 attempt(s) left.
hplip-install[5048]: debug: su -c "true"
Senha:
hplip-install[5048]: debug: No output seen in 5 secs
hplip-install[5048]: debug: No output seen in 10 secs
hplip-install[5048]: debug: No output seen in 15 secs
hplip-install[5048]: debug: No output seen in 20 secs
....
....
hplip-install[5048]: debug: No output seen in 285 secs
hplip-install[5048]: debug: No output seen in 290 secs
hplip-install[5048]: debug: No output seen in 295 secs
hplip-install[5048]: debug: No output seen in 300 secs
error: No output seen in over 300 sec... (Is the CD-ROM/DVD source repository enabled? It shouldn't be!)
hplip-install[5048]: debug: 1
hplip-install[5048]: debug:
hplip-install[5048]: info: :Password incorrect. 1 attempt(s) left.
hplip-install[5048]: debug: su -c "true"
Senha:
hplip-install[5048]: debug: No output seen in 5 secs
hplip-install[5048]: debug: No output seen in 10 secs
hplip-install[5048]: debug: No output seen in 15 secs
hplip-install[5048]: debug: No output seen in 20 secs
...
...
hplip-install[5048]: debug: No output seen in 290 secs
hplip-install[5048]: debug: No output seen in 295 secs
hplip-install[5048]: debug: No output seen in 300 secs
error: No output seen in over 300 sec... (Is the CD-ROM/DVD source repository enabled? It shouldn't be!)
hplip-install[5048]: debug: 1
hplip-install[5048]: debug:
hplip-install[5048]: info: :Password incorrect. 0 attempt(s) left.
error: 3 incorrect attempts. Exiting.

Also, I saw in this log the following lines:

hplip-install[5048]: debug: Trying to import 'reportlab'...
hplip-install[5048]: debug: Version: 1.2
hplip-install[5048]: debug: have reportlab = 0
hplip-install[5048]: debug: Checking for dependency 'libusb'...

but I have python-reportlab installed as shown below from yum:

python-reportlab.noarch 1.21.1-1.fc6 installed

Finally, maybe I forgot to mention that my fc6 is in portuguese.

I don't put the entire log because is very large, but if necessary I'll paste the log into a message.

Thank you,

Mateus

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#3

Mateus,

If you don't mind please paste the entire log to http://pastebin.com/ and then post the url back to the log.

It seems like there is a problem..and I'll try and reproduce on a Fedora Core 6 system. However it may take me a few days to download the iso, the only server I could find it on is very slow apparently.

Thanks!

Aaron

Revision history for this message
mateusst (mateus-teixeira) said : 		#4

Aaron,

I pasted the entire log in the website you mentioned. It's in http://pastebin.com/m48765564

It appears that the language (portuguese) of my fc6 is the problem. I saw (but unfortunatelly I don't remember the link to it) a quastion about a similiar issue, but with german and french language. I tried to apply the same solution given in this case, but I couldn't find the line that had to be changed.

Thank you,

Mateus

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#5

Mateus,

Please run:

su

and then just send the localized prompt. I think there is a problem with how the phrase enter password (or password) is coming up. From your log it says:

Senha:

is that correct? I'm assuming it says password.

Thanks!

Aaron

Revision history for this message
mateusst (mateus-teixeira) said : 		#6

Aaron,

Yes, it's correct. As my fc6 is in portuguese, when I run su, it waits the password with prompt "Senha:".

In relation to my question about python-reportlab, it was solved when I installed Reportlab 2.1 from its website (www.reportlab.org/downloads.html).
So, this problem with root's password it's the only obstacle to install hplip.

Thanks,

Mateus

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#7

You may need to do a manual install for now, we're working on correcting this for the next release. Sorry about that.

http://hplip.sourceforge.net/install/manual/index.html

Aaron

Revision history for this message
mateusst (mateus-teixeira) said : 		#8

Ok, Aaron.

I'll try this and as soon as I can, I'll post the results!

Thanks,

Mateus

Revision history for this message
mateusst (mateus-teixeira) said : 		#9

Hi Aaron,

I have installed HPLIP manually in my fc6 linux without problems in 'make' and 'make install' steps.
But, when I ran 'hp-setup', I got the following message:

error: CUPSEXT could not be loaded. Please check HPLIP installation.

I look for similiar entries here, but I only found one for Slackware, which isn't supported.

Can you help me on this?

Thanks,

Mateus

Revision history for this message
mateusst (mateus-teixeira) said : 		#10

Hi Aarion,

I succeeded in making hplip work in my fc6, but I had to change my language system to English (USA). I used the hplip installer.
After do that, hplip works properly and I could use my HP All-in-one.

However, it would be great if such problems could be eliminated in next releases of HPLIP.

Thanks for the help,

Mateus

Revision history for this message
Ondra (ondra-sk) said : 		#11

Hi,
I tried last version 2.8.4 and that problem with rejecting root pasword persist. I use Mandriva linux 2008 in Czech. When it will be solved? I need support for my HP2820 printer.

Revision history for this message
mateusst (mateus-teixeira) said : 		#12

Hi Ondra,

Recently I have installed hplip in fedora 8 in portuguese. This continues to happen, but I have installed it successfully changing the environmental variable LANG. Try do this:

$ export LANG="us_US.UTF-8"
$ ./hplip-2.8.4.run

The LANG variable will be changed only for the terminal that you have typed.

I hope that it helps you.

Mateus

Revision history for this message
Ondra (ondra-sk) said : 		#13

If I understood well, the first line you provided I must type into command prompt in terminal window. I did it and nothing happened. When I lunched hplip instalation it was the same - root password was not accepted. Thank you for your tip. Do you have yet any? I would like to find a solution.

Thank you for your quick reaction.

Revision history for this message
mateusst (mateus-teixeira) said : 		#14

Hi Ondra,

Sorry about my error.
In a terminal, you should type (as a regular user):

$ export LANG="en_US.UTF-8"
$ ./hplip-2.8.4.run

The LANG variable content that I provided in the last message was wrong.
Now, it should work.

Mateus

Revision history for this message
Ondra (ondra-sk) said : 		#15

Hi Mateus,

I'm sorry but this is not still working. Is any possibility how to check if variable was changed? When I typped string you offered me, nothing happened and terminal was still in Czech. My keyboard is in Czech too. When I try login as su, password prompt is in Czech. Is it so correct?

Ondra

Revision history for this message
mateusst (mateus-teixeira) said : 		#16

Hi Ondra,

Please, try the following sequence (always as a non-root user):

$ export LANG="en_US"
$ export LANGUAGE="en_US"
$ export |grep LANG

Both variables set the language of the system (I really forgot the last!).
If these commands did work, you should see the variables with the given values.
If it isn't still work, try changing the language of your system trough the GNOME or KDE in their Administration menu.

After that, you may run hplip installer.

Remember, you don't need to login as root. The only step that needs the root password is when you change the system language trough graphical interface (GNOME or KDE).

Please let us know if it works.

Mateus

Revision history for this message
mateusst (mateus-teixeira) said : 		#17

Ondra,

FYI: the export command don't returns anything. I'ts the explanation of the third command line (export | grep LANG). When you type only export in a terminal, it shows all the environmental variables. GREP just select the lines with string LANG.

FYI 2: the command lines in the previous message should be typed in the same terminal.

Good luck

Mateus

Revision history for this message
Ondra (ondra-sk) said : 		#18

Hi Mateus,
thank you - now it work fine. But still have a problem with dependencies. Is any resolution for it? Here is it:

ENTER ROOT/SUPERUSER PASSWORD
-----------------------------
Please enter the root/superuser password:
Password accepted

INSTALLATION NOTES
------------------
Before proceeding, please add the "contrib", "main", and "updates" installation
sources to your URPMI configuration./n Open your browser and go to http://easyur
pmi.zarb.org/ and follow the instructions provided and then proceed with the HPL
IP install. Also you may wish to turn off the cdrom1-12 media sources to speed u
p the process.

Please read the installation notes. Press <enter> to continue or 'q' to quit:

RUNNING PRE-INSTALL COMMANDS
----------------------------
su - -c "/etc/init.d/cups restart" (Pre-install step 1)
su - -c "touch /etc/security/console.perms.d/60-hplip.perms && echo '<usb>=/dev/
usb/dabusb* /dev/usb/mdc800* /dev/usb/rio500 /dev/ttyUSB*' | tee /etc/security/c
onsole.perms.d/60-hplip.perms" (Pre-install step 2)

INSTALL MISSING REQUIRED DEPENDENCIES
-------------------------------------
warning: There are 6 missing REQUIRED dependencies.
note: Installation of dependencies requires an active internet connection.
warning: Missing REQUIRED dependency: gcc (gcc - GNU Project C and C++ Compiler)
warning: Missing REQUIRED dependency: python-devel (python-devel - Python develo
pment files)
warning: Missing REQUIRED dependency: cups-devel (cups-devel- Common Unix Printi
ng System development files)
warning: Missing REQUIRED dependency: libusb (libusb - USB library)
warning: Missing REQUIRED dependency: libtool (libtool - Library building suppor
t services)
warning: Missing REQUIRED dependency: libjpeg (libjpeg - JPEG library)

INSTALL MISSING OPTIONAL DEPENDENCIES
-------------------------------------
warning: There are 7 missing OPTIONAL dependencies.
note: Installation of dependencies requires an active internet connection.
warning: Missing REQUIRED dependency for option 'network': libcrypto (libcrypto
- OpenSSL cryptographic library)
warning: Missing REQUIRED dependency for option 'network': libnetsnmp-devel (lib
netsnmp-devel - SNMP networking library development files)
warning: Missing REQUIRED dependency for option 'fax': dbus (dbus - Message bus
system)
warning: Missing REQUIRED dependency for option 'scan': sane-devel (SANE - Scann
ing library development files)
warning: Missing OPTIONAL dependency for option 'scan': pil (PIL - Python Imagin g Library (required for commandline scanning with hp-scan))
warning: Missing OPTIONAL dependency for option 'scan': xsane (xsane - Graphical scanner frontend for SANE)
warning: Missing OPTIONAL dependency for option 'base': cups-ddk (cups-ddk - CUP S driver development kit)

CHECKING FOR NETWORK CONNECTION
-------------------------------
Network connection present.

RUNNING PRE-PACKAGE COMMANDS
----------------------------
warning: An error occurred running 'su - -c "rm /etc/hp/hplip.conf"'
su - -c "rm /etc/hp/hplip.conf" (Pre-depend step 1)

DEPENDENCY AND CONFLICT RESOLUTION
----------------------------------
Running 'su - -c "urpmi --allow-force --force --auto gcc-c++"'
Please wait, this may take several minutes...
Running 'su - -c "urpmi --allow-force --force --auto python-devel"'
Please wait, this may take several minutes...
Running 'su - -c "urpmi --allow-force --force --auto cups-devel"'
Please wait, this may take several minutes...
error: Package install command failed with error code 4
Would you like to retry installing the missing package(s) (y=yes*, n=no, q=quit) ? y
Running 'su - -c "urpmi --allow-force --force --auto cups-devel"'
Please wait, this may take several minutes...
error: Package install command failed with error code 4
Would you like to retry installing the missing package(s) (y=yes*, n=no, q=quit) ?

Revision history for this message
mateusst (mateus-teixeira) said : 		#19

Hi Ondra,

Since at home I don't have a internet connection, I had to dowload each of the missing packages needed by hplip.
It appears that even with a internet connection the needed packages weren't found.
Try to download and install manually the packages that hplip don't find (cups-devel, until now) and try run hplip installer again.

Try search in Mandrive repositories and/or in some website like http://rpmfind.net and http://rpm.pbone.net

In Fedora 8, some missing packages didn't have the name expected by hplip. So, even with a internet connection, same errors that you have will appear for me.

Mateus

Revision history for this message
Ondra (ondra-sk) said : 		#20

Hi Mateus,
thank you for your help and patience. Finally it works correctly.

Ondra

Revision history for this message
zorro2000 (zorro2000) said : 		#21

I meet a problem
...
hplip-install[15870]: debug: No output seen in 5 secs
hplip-install[15870]: debug: No output seen in 10 secs
hplip-install[15870]: debug: No output seen in 15 secs
hplip-install[15870]: debug: No output seen in 20 secs
hplip-install[15870]: debug: No output seen in 25 secs
hplip-install[15870]: debug: No output seen in 30 secs
...

Cause is in language of system. My language is Russian.
So, problem solving:
add string like
    "Пароль", # ru
into PASSWORD_LIST []

file; installer/core_install.py
string: 60