HPLIP

printer not printing but prints test page

Asked by margaret launchbury

have been successfully printing, but now HP shows message"printer unplugged or turned off" this is not the case and it prints test page ok. I have turned printer off and unplugged but it still will not print any documents

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Solved
For:
HPLIP Edit question
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Solved by:
Sanjay Kumar
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Best Sanjay Kumar (sanjay-kumar14) said : 		#1

Hi,

Thanks for reporting the issue in HPLIP. To help us understand and analyze the issue please follow below steps.
=> Download and install the latest HPLIP release from
http://hplipopensource.com/hplip-web/install/install/index.html (automatic installer) or
http://hplipopensource.com/hplip-web/install/manual/index.html (manual installation, if automatic installer does not work)

=> Reconfigure print queue using below commands.
       => hp-setup -r (remove all print queues)
       => hp-setup
=>Try printing now.

If problem does not get solved then please run following command to capture the logs and send the logs.

$su -c "hp-logcapture"

Revision history for this message
margaret launchbury (maglaunch) said : 		#2

Thank you for your help. The problem sorted itself out after leaving everything unplugged for a while

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margaret launchbury (maglaunch) said : 		#3

Thank you, but I did not need to carry out your suggestions as the problem cleared itself. Your reply was most helpful

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margaret launchbury (maglaunch) said : 		#4

Thanks Sanjay Kumar, that solved my question.