HPLIP

HP Laserjet 3330 MFP hangs while running hp-setup

Asked by John R. Boutiette

 Using HPLIP 3.14.4 , load driver and run hp-setup . have to unplug/plug print power to see printer again. Prints fine after that.
Try to scan using Xsane and hangs again.

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John R. Boutiette
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John R. Boutiette (boutiettej) said : 		#1

I think I have found the problem and want to get this info out for others trying to get around this problem. This printer supports USB1.1. I had this plugged into a USB3.0 port( which is supposed to be downward compatible ) on the back of my machine. I then tried the Front panel ports which are USB2.0. Unplugged and replugged back in. Ran hp-setup and worked. Scanned with Xsane and gscan2ppf and both worked. Replugged USB cable back to USB3.0 port again and hung scanning. Verified failure.

 Opened terminal and with Cable in USB3.0 ">lsusb"

------------------Cable plugged into USB3.0 Port on Back of system------------------

ljohn@John-LinuxMint-15-Matrix ~ $ lsusb
Bus 009 Device 002: ID 03f0:0917 Hewlett-Packard LaserJet 3330 <-------- HP Laserjet MFP 3330 printer
Bus 009 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub <------- looks like USB2.0 selected
Bus 010 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 003: ID 046d:c01e Logitech, Inc. MX518 Optical Mouse
Bus 003 Device 002: ID 04d9:1702 Holtek Semiconductor, Inc.
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 008 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 007 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

------------------after unplugging usb cable to printer------------------

john@John-LinuxMint-15-Matrix ~ $ lsusb
Bus 009 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 010 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 003: ID 046d:c01e Logitech, Inc. MX518 Optical Mouse
Bus 003 Device 002: ID 04d9:1702 Holtek Semiconductor, Inc.
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 008 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 007 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

-------Plugging Printer into Front Panel USB Port-------------
john@John-LinuxMint-15-Matrix ~ $ lsusb
Bus 009 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 010 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 005: ID 03f0:0917 Hewlett-Packard LaserJet 3330<--------------Printer
Bus 003 Device 003: ID 046d:c01e Logitech, Inc. MX518 Optical Mouse
Bus 003 Device 002: ID 04d9:1702 Holtek Semiconductor, Inc.
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub<--------------USB1.1 Selected
Bus 008 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 007 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

------Plugged into other Front Panel USB Port------------------------

john@John-LinuxMint-15-Matrix ~ $ lsusb
Bus 009 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 010 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 006: ID 03f0:0917 Hewlett-Packard LaserJet 3330<-------------Printer
Bus 003 Device 003: ID 046d:c01e Logitech, Inc. MX518 Optical Mouse
Bus 003 Device 002: ID 04d9:1702 Holtek Semiconductor, Inc.
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub<----------------USB1.1 selected
Bus 008 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 007 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

 I hooked up printer on an older machine that only has support for USB2.0 and it worked on all (4) ports. Two(2)of the ports were used by mouse/keyboard.

My suggestion would be to make sure you plug the printer into a USB Port 2.0 or get a dedicated usb2.0 card that only has this printer plugged into it. This has been happenning since I got the printer. It hangs also in Windows 7 also. reverified okay after plugging into front port USB.

Revision history for this message
John R. Boutiette (boutiettej) said : 		#2

This Printer supports USB1.0 1.5Mps protocol. Intermittent if 12Mps or above. Verified on 3 other machines.