HPLIP

HPLIP on openSuSE 10.3: "open device failed; will retry in 30 seconds..."

Asked by Hellbourne

Hi,

My printer was working fine up until a few weeks ago (last time I printed). I have an HP AIO-5510 on openSuSE 10.3.

Now, however, no matter what I do, it doesn't print. The error message I see in cups (localhost:631) is:

"open device failed; will retry in 30 seconds..."

Here's a copy of my "hp-check -t". The strange bit is that most of the errors are false. For example, my "libusb" package IS installed (but I've come to understand that this isn't necessarily a problem, just that hp-check doesn't recognize the proper packages).

hp-check[5808]: info: :
Initializing. Please wait...
Distributor ID: SUSE LINUX

Release: 10.3

scheduler is running

1.2.12

Linux Simkin 2.6.22.17-0.1-default #1 SMP 2008/02/10 20:01:04 UTC i686 i686 i386 GNU/Linux

hp-check[5808]: info: :
hp-check[5808]: info: :---------------
hp-check[5808]: info: :| SYSTEM INFO |
hp-check[5808]: info: :---------------
hp-check[5808]: info: :
hp-check[5808]: info: :Basic system information:
hp-check[5808]: info: :Linux Simkin 2.6.22.17-0.1-default #1 SMP 2008/02/10 20:01:04 UTC i686 i686 i386 GNU/Linux

hp-check[5808]: info: :
hp-check[5808]: info: :Distribution:
hp-check[5808]: info: :suse 10.3
hp-check[5808]: info: :
HPOJ running?
hp-check[5808]: info: :No, HPOJ is not running (OK).
hp-check[5808]: info: :
hp-check[5808]: info: :Checking Python version...
hp-check[5808]: info: :OK, version 2.5.1 installed
hp-check[5808]: info: :
hp-check[5808]: info: :Checking PyQt version...
hp-check[5808]: info: :OK, version 3.17 installed.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking SIP version...
hp-check[5808]: info: :OK, Version 4.7 installed
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for CUPS...
hp-check[5808]: info: :Status: scheduler is running
hp-check[5808]: info: :Version: 1.2.12
hp-check[5808]: info: :
hp-check[5808]: info: :----------------
hp-check[5808]: info: :| DEPENDENCIES |
hp-check[5808]: info: :----------------
hp-check[5808]: info: :
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: cups - Common Unix Printing System...
hp-check[5808]: info: :OK, found.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: cups-devel- Common Unix Printing System development files...
hp-check[5808]: info: :OK, found.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: gcc - GNU Project C and C++ Compiler...
hp-check[5808]: info: :OK, found.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
hp-check[5808]: info: :OK, found.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: libcrypto - OpenSSL cryptographic library...
hp-check[5808]: info: :OK, found.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: libjpeg - JPEG library...
hp-check[5808]: info: :OK, found.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: libpthread - POSIX threads library...
hp-check[5808]: info: :OK, found.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: libtool - Library building support services...
hp-check[5808]: info: :OK, found.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: make - GNU make utility to maintain groups of programs...
hp-check[5808]: info: :OK, found.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
warning: NOT FOUND! This is an OPTIONAL dependency. Some HPLIP functionality may not function properly.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: ppdev - Parallel port support kernel module....
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: PyQt - Qt interface for Python...
hp-check[5808]: info: :OK, found.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: python-devel - Python development files...
hp-check[5808]: info: :OK, found.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: Python 2.3 or greater - Required for fax functionality...
hp-check[5808]: info: :OK, found.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: Python 2.2 or greater - Python programming language...
hp-check[5808]: info: :OK, found.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL dependency. Some HPLIP functionality may not function properly.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: SANE - Scanning library...
hp-check[5808]: info: :OK, found.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: SANE - Scanning library development files...
hp-check[5808]: info: :OK, found.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: scanimage - Shell scanning program...
hp-check[5808]: info: :OK, found.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for dependency: xsane - Graphical scanner frontend for SANE...
warning: NOT FOUND! This is an OPTIONAL dependency. Some HPLIP functionality may not function properly.
hp-check[5808]: info: :
hp-check[5808]: info: :
hp-check[5808]: info: :----------------------
hp-check[5808]: info: :| HPLIP INSTALLATION |
hp-check[5808]: info: :----------------------
hp-check[5808]: info: :
hp-check[5808]: info: :
hp-check[5808]: info: :Currently installed HPLIP version...
hp-check[5808]: info: :HPLIP 2.7.7 currently installed in '/usr/share/hplip'.
hp-check[5808]: info: :
hp-check[5808]: info: :Current contents of '/etc/hp/hplip.conf' file:
hp-check[5808]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.7.7

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
foomatic=/usr/share/foomatic

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-xml-install=no
foomatic-ppd-install=yes
internal-tag=2.7.7.27

hp-check[5808]: info: :
hp-check[5808]: info: :----------------------
hp-check[5808]: info: :| INSTALLED PRINTERS |
hp-check[5808]: info: :----------------------
hp-check[5808]: info: :
hp-check[5808]: info: :
hp-check[5808]: info: :HP_officejet_5500_series_USB_MY42IF13PF96_HPLIP
hp-check[5808]: info: :-----------------------------------------------
hp-check[5808]: info: :Type: Printer
hp-check[5808]: info: :Installed in HPLIP?: Yes, using the hp: CUPS backend.
hp-check[5808]: info: :Device URI: hp:/usb/officejet_5500_series?serial=MY42IF13PF96
hp-check[5808]: info: :PPD: /etc/cups/ppd/HP_officejet_5500_series_USB_MY42IF13PF96_HPLIP.ppd
hp-check[5808]: info: :PPD Description: HP OfficeJet 5500 Foomatic/hpijs (recommended)
hp-check[5808]: info: :Printer status: printer HP_officejet_5500_series_USB_MY42IF13PF96_HPLIP is idle. enabled since Wed 13 Feb 2008 08:05:18 PM IST
 open device failed; will retry in 30 seconds...

hp-check[5808]: info: :
hp-check[5808]: info: :officejet_5500_series_HP_Fax_HPLIP
hp-check[5808]: info: :----------------------------------
hp-check[5808]: info: :Type: Fax
hp-check[5808]: info: :Installed in HPLIP?: Yes, using the hpfax: CUPS backend.
hp-check[5808]: info: :Device URI: hpfax:/usb/officejet_5500_series?serial=MY42IF13PF96
hp-check[5808]: info: :PPD: /etc/cups/ppd/officejet_5500_series_HP_Fax_HPLIP.ppd
hp-check[5808]: info: :PPD Description: HP Fax
hp-check[5808]: info: :Printer status: printer officejet_5500_series_HP_Fax_HPLIP is idle. enabled since Tue 30 Oct 2007 07:39:01 PM IST

hp-check[5808]: info: :
hp-check[5808]: info: :
hp-check[5808]: info: :----------------------
hp-check[5808]: info: :| SANE CONFIGURATION |
hp-check[5808]: info: :----------------------
hp-check[5808]: info: :
hp-check[5808]: info: :'hpaio' in '/etc/sane.d/dll.conf'...
hp-check[5808]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking output of 'scanimage -L'...
hp-check[5808]: info: :device `hpaio:/usb/officejet_5500_series?serial=MY42IF13PF96' is a Hewlett-Packard officejet_5500_series all-in-one

hp-check[5808]: info: :
hp-check[5808]: info: :---------------------
hp-check[5808]: info: :| PYTHON EXTENSIONS |
hp-check[5808]: info: :---------------------
hp-check[5808]: info: :
hp-check[5808]: info: :Checking 'cupsext' CUPS extension...
hp-check[5808]: info: :OK, found.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking 'pcardext' Photocard extension...
hp-check[5808]: info: :OK, found.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking 'hpmudext' I/O extension...
hp-check[5808]: info: :OK, found.
hp-check[5808]: info: :
hp-check[5808]: info: :Checking 'scanext' SANE scanning extension...
hp-check[5808]: info: :OK, found.
hp-check[5808]: info: :
hp-check[5808]: info: :
hp-check[5808]: info: :-----------------
hp-check[5808]: info: :| USB I/O SETUP |
hp-check[5808]: info: :-----------------
hp-check[5808]: info: :
hp-check[5808]: info: :Checking proper HPLIP I/O setup (USB I/O only)...
error: udev "usb_device" access mode is INCORRECT: 0644 (it must be 066x)
hp-check[5808]: info: :
hp-check[5808]: info: :Checking for permissions of USB attached printers...
hp-check[5808]: info: :HP Device 0x3a11 at 003:004:
hp-check[5808]: info: : Device URI: hp:/usb/officejet_5500_series?serial=MY42IF13PF96
hp-check[5808]: info: : Device node: /dev/bus/usb/003/004
hp-check[5808]: info: : Mode: 0664
hp-check[5808]: info: : UID: 0 (root)
hp-check[5808]: info: : GID: 7 (lp)
hp-check[5808]: info: : Device group and mode appear correct.
hp-check[5808]: info: :
hp-check[5808]: info: :Is user 'amit' a member of the 'lp' group?
hp-check[5808]: info: :Yes (OK)
hp-check[5808]: info: :
hp-check[5808]: info: :
hp-check[5808]: info: :-----------
hp-check[5808]: info: :| SUMMARY |
hp-check[5808]: info: :-----------
hp-check[5808]: info: :
error: 7 errors and/or warnings.
hp-check[5808]: info: :
hp-check[5808]: info: :Please refer to the installation instructions at:
hp-check[5808]: info: :http://hplip.sourceforge.net/install/index.html

Thanks,

Amit.

Question information

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English Edit question
Status:
Answered
For:
HPLIP Edit question
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Last reply:
Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

Amit,

Have you tried deleting the printer queues and re-adding them with hp-setup?

You can delete the printers from hp-toolbox (click and press the delete key), and then exit and re-run hp-setup.

That have any effect?

Aaron

Revision history for this message
Hellbourne (amit.finkler) said : 		#2

Aaron,

Yes, I tried the above. No effect. Same error message.

Revision history for this message
John Hosszu (john-hosszu) said : 		#3

Just to make sure...can you

$ cat /etc/cups-autoconfig.conf

and post that back

Revision history for this message
Hellbourne (amit.finkler) said : 		#4

[CUPS]
ConfigureNewPrinters=yes
DisablePrintersOnRemoval=no
DefaultCUPSPolicy=relaxed
Debug=yes

Revision history for this message
Johannes Meixner (jsmeix) said : 		#5

The symptoms look like
https://bugzilla.novell.com/show_bug.cgi?id=342496
but unfortunately I don't know a reason.

Revision history for this message
Hellbourne (amit.finkler) said : 		#6

Indeed this solves the problem, but as you (and others) write in that bugzilla link, the problem persists after turning the printer off and turning it on again as it is assigned a different bus/device number.

Is there any permanent solution that you know of ?

Revision history for this message
Johannes Meixner (jsmeix) said : 		#7

See
https://bugzilla.novell.com/show_bug.cgi?id=342496#c6
which reads
-----------------------------------------
See the "controllable permissions" section in
http://sourceforge.net/mailarchive/message.php?msg_name=Pine.LNX.4.64.0707040850200.22081%40nelson.suse.de
-----------------------------------------
The default entries in /etc/udev/rules.d/55-hpmud.rules
have changed (e.g. because of changes in kernel/udev land),
nevertheless my example regarding "SYSFS..." lines is still valid.

To HP:
I still do not understand why
OWNER="root", GROUP="lp", MODE="0664"
is insufficient in particular when the user is member of the "lp" group.
What might happen inside HPLIP that those permissions are insufficient?

Revision history for this message
David Suffield (david-suffield) said : 		#8

>To HP:
>I still do not understand why
>OWNER="root", GROUP="lp", MODE="0664"
>is insufficient in particular when the user is member of the "lp" group.
>What might happen inside HPLIP that those permissions are insufficient?

I agree with you if the user is the member of the "lp" group and cupsd is a member of the "lp" group then MODE="0664" instead of MODE="666" should be ok.

-dave

Revision history for this message
teledyn (garym-teledyn) said : 		#9

In my case here, this printer has been working fine for YEARS, it is still running on an edition of Mandriva last updated in 2007; no part of the configuration has been changed, the only 'change' in the machine is the flip from Aug-31 to Sept-1!

but it is seized, no amount of restarts seems to put it back.

Can you help with this problem?

Provide an answer of your own, or ask Hellbourne for more information if necessary.

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