HPLIP

faint printing in part of page

Asked by Sam Mitchell

Dear HP help,

The first few pages print O.K., then the ink slowly fades in a vertical stripe about 3/4 of the way along the page. The ink cartridge is full. I have a P1102w. It only prints black.

I've tried various things. I use Ubuntu 12.04 on a 64 bit chip, I can't find how to tell the printer to clean ink heads, or reset.

Also, I can't get the wireless to connect. The wizard finds it, and then crashes when I tell it to connect up. I'm just using the old-fashioned cable, which works fine but it inconvenient for remote devices.

Many thanks for your help.

Sam

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Sanjay Kumar (sanjay-kumar14) said : 		#1

Hi,

Thanks for reporting the issue in HPLIP. To help us understand and analyze the issue please follow below steps.
=> Download and install the latest HPLIP release from
http://hplipopensource.com/hplip-web/install/install/index.html (automatic installer) or
http://hplipopensource.com/hplip-web/install/manual/index.html (manual installation, if automatic installer does not work)

=> Reconfigure print queue using below commands.
       => hp-setup -r (remove all print queues)
      => su -c "hp-plugin"
             or
      => sudo hp-plugin (This will download right plugin)
       => hp-setup -g ==> (select wifi option)

=>Try printing now.

=>If hp-setup fails then please send me the terminal output.

Also please send me the output of hp-levels command from the terminal.

Thanks,
Sanjay

Revision history for this message
Sam Mitchell (smitchel) said : 		#2

Thanks Sanjay,

this successfully installed the plugin. The problem persists, but...

I believe this is a hardware problem with the cartridge.

A work-around, which solves the problem temporarily, is to simply remove the cartridge and replace it before printing a long job. this automatically cleans the print heads.

I'll get a new cartridge. In the meantime, the device is usable.

Thank you again for your help,

Sam

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