HPLIP

Installation hangs at Printer Setup

Asked by Theriex

I'm unable to get HPLIP 2.8.2 fully installed. I run the installer and let it go through everything automatically and when it hits Printer Setup it hangs for 5 minutes and then times out with the following error:

error: No output seen in over 300 sec... (Is the CD-ROM/DVD source repository enabled? It shouldn't be!)
fatal error: :hplip-install
error: hp-setup failed. Please run hp-setup manually

I have followed all the instructions and I have made sure that the repository IS disabled and that isn't the problem.

Trying to run hp-setup manually gives some copyright information and then it hangs.

Any thoughts?

Kubuntu 7.10
HP Officejet 4215 AIO

hp-check[1960]: info: :
Initializing. Please wait...
Ubuntu

7.10

scheduler is running

1.3.2

Linux Theriex-Linux 2.6.22-14-generic #1 SMP Fri Feb 1 04:59:50 UTC 2008 i686 GNU/Linux

hp-check[1960]: info: :
hp-check[1960]: info: :---------------
hp-check[1960]: info: :| SYSTEM INFO |
hp-check[1960]: info: :---------------
hp-check[1960]: info: :
hp-check[1960]: info: :Basic system information:
hp-check[1960]: info: :Linux Theriex-Linux 2.6.22-14-generic #1 SMP Fri Feb 1 04:59:50 UTC 2008 i686 GNU/Linux

hp-check[1960]: info: :
hp-check[1960]: info: :Distribution:
hp-check[1960]: info: :ubuntu 7.10
hp-check[1960]: info: :
HPOJ running?
hp-check[1960]: info: :No, HPOJ is not running (OK).
hp-check[1960]: info: :
hp-check[1960]: info: :Checking Python version...
hp-check[1960]: info: :OK, version 2.5.1 installed
hp-check[1960]: info: :
hp-check[1960]: info: :Checking PyQt version...
hp-check[1960]: info: :OK, version 3.17 installed.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking SIP version...
hp-check[1960]: info: :OK, Version 4.7 installed
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for CUPS...
hp-check[1960]: info: :Status: scheduler is running
hp-check[1960]: info: :Version: 1.3.2
hp-check[1960]: info: :
hp-check[1960]: info: :
hp-check[1960]: info: :------------------------------------
hp-check[1960]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[1960]: info: :------------------------------------
hp-check[1960]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: cups - Common Unix Printing System...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: cups-ddk - CUPS driver development kit...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: cups-devel- Common Unix Printing System development files...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: gcc - GNU Project C and C++ Compiler...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: libcrypto - OpenSSL cryptographic library...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: libjpeg - JPEG library...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: libpthread - POSIX threads library...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: libtool - Library building support services...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: libusb - USB library...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: make - GNU make utility to maintain groups of programs...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: ppdev - Parallel port support kernel module....
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: PyQt - Qt interface for Python...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: python-devel - Python development files...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: Python 2.3 or greater - Required for fax functionality...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: Python 2.2 or greater - Python programming language...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: Reportlab - PDF library for Python...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: SANE - Scanning library...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: SANE - Scanning library development files...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: scanimage - Shell scanning program...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
hp-check[1960]: info: :To install this dependency, execute this command:
hp-check[1960]: info: :sudo apt-get install --yes --force-yes libsane
hp-check[1960]: info: :
hp-check[1960]: info: :Checking for dependency: xsane - Graphical scanner frontend for SANE...
hp-check[1960]: info: :OK, found.
hp-check[1960]: info: :
hp-check[1960]: info: :
hp-check[1960]: info: :----------------------
hp-check[1960]: info: :| HPLIP INSTALLATION |
hp-check[1960]: info: :----------------------
hp-check[1960]: info: :
hp-check[1960]: info: :
hp-check[1960]: info: :Currently installed HPLIP version...
hp-check[1960]: info: :HPLIP 2.8.2 currently installed in '/usr/share/hplip'.
hp-check[1960]: info: :
hp-check[1960]: info: :Current contents of '/etc/hp/hplip.conf' file:
hp-check[1960]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.8.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-2.8.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp/

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=yes
internal-tag=2.8.2.10

hp-check[1960]: info: :
hp-check[1960]: info: :--------------------------
hp-check[1960]: info: :| DISCOVERED USB DEVICES |
hp-check[1960]: info: :--------------------------
hp-check[1960]: info: :
hp-check[1960]: info: :
hp-check[1960]: info: :---------------------------------
hp-check[1960]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[1960]: info: :---------------------------------
hp-check[1960]: info: :
hp-check[1960]: info: :
hp-check[1960]: info: :officejet_4200_series
hp-check[1960]: info: :---------------------
hp-check[1960]: info: :Type: Printer
hp-check[1960]: info: :Installed in HPLIP?: Yes, using the hp: CUPS backend.
hp-check[1960]: info: :Device URI: hp:/usb/officejet_4200_series?serial=CN494FJ0RQ
hp-check[1960]: info: :PPD: /etc/cups/ppd/officejet_4200_series.ppd
hp-check[1960]: info: :PPD Description: HP OfficeJet 4200 Foomatic/hpijs (recommended)
hp-check[1960]: info: :Printer status: printer officejet_4200_series is idle. enabled since Sat 20 Oct 2007 10:12:26 PM EDT

warning: Aborted

(It was hanging at a copyright screen again where I aborted)

Question information

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Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

If you run hp-setup manually does it still hang?

If it does run:

hp-setup -g

and post the output to pastebin.com and then post the link back url here and I'll check out the log.

Also it seems that hp-check is hanging during device discovery. Is the printer in an odd state? Power power cycle the printer, disconnect and reconnect. Same problem?

Thanks!

A

Revision history for this message
Theriex (spam-bin) said : 		#2

I ran hp-setup manually yesterday and it still hangs.

The output from hp-setup -g is here: http://pastebin.com/m40b80a6e

The printer is in a normal state, but I power cycled it and disconnected and reconnected the USB cable and it still hangs. Note that it hangs showing the same copyright information shown at the bottom of the output from hp-setup, not that that helps any :)

Revision history for this message
Theriex (spam-bin) said : 		#3

I forgot to mention - I am able to use the printer through other programs, like Kooka for instance.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#4

Apparently it's hanging when running hpssd. Run:

sudo tail -f /var/log/messages

then in another teriminal run hp-setup again and then post the messages in the /var/log/messages.

A

Revision history for this message
Theriex (spam-bin) said : 		#5

Unfortunately it gives no messages.

Note when i run hp-setup I get: http://pastebin.com/m7f0569f6

Where it just hangs.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#6

Hmm okay.

Please run:

ps ax | grep hpssd

and post the output.

Thanks!

A

Revision history for this message
Theriex (spam-bin) said : 		#7

15316 pts/8 R+ 0:00 grep hpssd

so that means hpssd is running at least right?

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#8

No it means it's not.

That's okay, usually it will start when you try and run hplip, (hp-setup, hp-toolbox, etc.), but for some reason it's not.

I'm thinking maybe there are 2 (or more) installs of hplip conflicting.

Lets try this:

sudo apt-get remove hplip hpijs

(Careful with this next one, "rm -rf" will delete the entire directory so make sure to not mis type this, we don't want to remove /usr or /usr/share that would be very bad.)

sudo rm -rf /usr/share/hplip

and then re-install hplip as you did last time.

and try again. any difference?

Revision history for this message
Theriex (spam-bin) said : 		#9

I am doing as you suggest, but something came up during the uninstall which caught my attention:

The following packages will be REMOVED:
  foomatic-db-hpijs hpijs kubuntu-desktop

Why is it removing kubuntu-desktop? I hope thats not gonna screw anything up :(

Oh damn, ok umm, i tried to run the install and something happened and now all the files are extracted in ~, what a mess, how can i clean that up?

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#10

Removing kubuntu-desktop isn't a problem. The kubuntu-desktop is a meta package and wont actually remove kubuntu.

As for everything being in ~...sadly you'll have to delete each file and directory by hand..

Sorry there isn't a more elegant solution.

A

Revision history for this message
Theriex (spam-bin) said : 		#11

Ok well I went through everything you suggested (after removing those files and directories from ~, i sorted it by date to make it easier) and unfortunately it is doing the same thing, it hangs at Printer Setup and the times out with an error after 5 minutes.

Guess we're not having much luck :(

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#12

Can you email me directly? My email is in my profile.

Thanks!

A

Revision history for this message
Dany Weissenberg (turlututuchapeaupointu) said : 		#13

Hello, I have the same error message when I do "sh hplip-2.8.2.run" :

DEPENDENCY AND CONFLICT RESOLUTION
----------------------------------
Running 'sudo apt-get install --yes --force-yes build-essential libcupsys2-dev cupsys-bsd libusb-dev libjpeg62-dev openssl libsnmp-dev libsane-dev python-imaging libsane xsane cupsddk cupsddk-drivers'
Please wait, this may take several minutes...
-error: No output seen in over 300 sec... (Is the CD-ROM/DVD source repository enabled? It shouldn't be!)
fatal error: :hplip-install
error: Package install command failed with error code 1
Would you like to retry installing the missing package(s) (y=yes*, n=no, q=quit) ?

I just reinstall the system (Kubuntu 7.10 Gutsy) and reuse my old home directories. There was an older HPLIP version installed before reinstalling Kubuntu and now, with the 2.8.2, I've got this error and I can't install the driver.

I use a Photosmart C5180 by Ethernet, but I think it's not relevant. Any solution ?

Revision history for this message
Dany Weissenberg (turlututuchapeaupointu) said : 		#14

Forget my message, I need new glasses... With a good sources.list file, it work perfectly...

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#15

Dany,

Thanks for the update and for your support of hplip. If you need other assistance in the future please feel free to come back and submit a new ticket. :)

All the best,

Aaron

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