HPLIP

Device communication error (5012). HP Officejet 4500 G510n-z

Asked by D Mackie

After I install HPLIP 13.3.11 in Ubuntu 12.4.03 it will not communication with my HP Officejet 4500 wireless Printer/Scanner/Copier/Fax. Following is the results of hp-check -t:

d@d-ET1161-05:~$ hp-check -t
Saving output in log file: /home/d/hp-check.log

HP Linux Imaging and Printing System (ver. 3.13.11)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.8.0-34-generic #49~precise1-Ubuntu SMP Wed Nov 13 18:08:04 UTC 2013 GNU/Linux
 Host: d-ET1161-05
 Proc: 3.8.0-34-generic #49~precise1-Ubuntu SMP Wed Nov 13 18:08:04 UTC 2013 GNU/Linux
 Distribution: ubuntu 12.04
 Bitness: 32 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.13.11
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 12.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.13.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.13.11
html=/usr/share/doc/hplip-3.13.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.13.11
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hpfax:/usb/Officejet_4500_G510n-z?serial=CN192K42WR05HR"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 13-12-08 21:16:31
version = 3.13.11

[upgrade]
notify_upgrade = false
last_upgraded_time = 1386554708
pending_upgrade_time = 0
latest_available_version = 3.13.11

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 policykit Admin-Policy-framework OPTIONAL - 0.104 OK -
 gs Ghostscript REQUIRED 7.05 9.05 OK -
 network Network-wget OPTIONAL - 1.13.4 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.30 OK -
 dbus DBus REQUIRED - 1.4.18 OK -
 cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running'
 xsane SANE-GUI OPTIONAL 0.9 0.998 OK -

-------------------------
| General Dependencies |
-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
 libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.1 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.15 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 1.0.0 OK -
 python-devel Python-SDK REQUIRED 2.2 2.7.3 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.9.1 OK -
 cups-devel CUPS-SDK REQUIRED - 1.5.3 OK -
 sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
 libusb USB-Lib REQUIRED - 1.0 OK -
 sane Scan-Lib REQUIRED - 1.0.22 OK -
 cups-image CUPS-Image-Lib REQUIRED - 1.5.3 OK -
 libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
 python-xml Python-XML-Lib REQUIRED - 2.0.1 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

 gcc gcc-Compiler REQUIRED - 4.6.3 OK -
 libtool Build-tools REQUIRED - 2.4.2 OK -
 make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.13.11 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.13.11 OK -
 hpmudext IO-Extension REQUIRED - 3.13.11 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.13.11 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.13.11 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Officejet_4500_G510n-z
----------------------
Type: Printer
Device URI: hp:/usb/Officejet_4500_G510n-z?serial=CN192K42WR05HR
PPD: /etc/cups/ppd/Officejet_4500_G510n-z.ppd
PPD Description: HP Officejet 4500 g510n-z, hpcups 3.12.2
Printer status: printer Officejet_4500_G510n-z disabled since Sun 01 Dec 2013 11:04:57 PUnplugged or turned off
error: Unable to communicate with device (code=12): hp:/usb/Officejet_4500_G510n-z?serial=CN192K42WR05HR
error: Device not found
error: Communication status: Failed

Officejet_4500_G510n-z_fax
--------------------------
Type: Fax
Device URI: hpfax:/usb/Officejet_4500_G510n-z?serial=CN192K42WR05HR
PPD: /etc/cups/ppd/Officejet_4500_G510n-z_fax.ppd
PPD Description: HP Fax hpcups
Printer status: printer Officejet_4500_G510n-z_fax disabled since Sun 01 Dec 2013 11:04:Unplugged or turned off
error: Unable to communicate with device (code=12): hpfax:/usb/Officejet_4500_G510n-z?serial=CN192K42WR05HR
error: Device not found
error: Communication status: Failed

--------------
| PERMISSION |
--------------

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 2
Total Warnings: 0

Done.

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Amarnath Chitumalla
Solved:
Last query:
Last reply:
Revision history for this message
Sanjay Kumar (sanjay-kumar14) said : 		#1

Hi,

Can you try below steps.

=> Restart system tray or otherwise reboot Linux system.

=> Reconfigure print queue using below commands.
       => hp-setup -r (===>remove all print queues)
       => hp-setup (===>setup print queue again)
       =>Try printing now.

If issue does not get resolved then please capture the log using below steps and send it to us.
      sudo hp-logcapture

**Please use "Create a bug report" to attach the logs as "Ask a Question" does not provide the file attachment option

Revision history for this message
D Mackie (beyondsixty) said : 		#2

My printer works fine now but the fax part of the HP Officejet 4500 does not show up in the HPLIP Device Manager or the HPLIP Fax Utility. Where it needs to or not I do not know. Please advise.

On Wednesday, December 11, 2013 12:35:57 AM, Sanjay Kumar <email address hidden> wrote:

Your question #240607 on HPLIP changed:
>https://answers.launchpad.net/hplip/+question/240607
>
>    Status: Open => Answered
>
>Sanjay Kumar proposed the following answer:
>Hi,
>
>Can you try below steps.
>
>=> Restart system tray  or otherwise  reboot Linux system.
>
>=> Reconfigure print queue using below commands.
>      => hp-setup -r                (===>remove all print queues)
>      => hp-setup                    (===>setup print queue again)
>      =>Try printing now.
>
>If issue does not get resolved then please capture the log using below steps and send it to us.
>      sudo hp-logcapture
>
>
>**Please use "Create a bug report" to attach the logs as "Ask a Question" does not provide the file attachment option
>
>--
>If this answers your question, please go to the following page to let us
>know that it is solved:
>https://answers.launchpad.net/hplip/+question/240607/+confirm?answer_id=0
>
>If you still need help, you can reply to this email or go to the
>following page to enter your feedback:
>https://answers.launchpad.net/hplip/+question/240607
>
>You received this question notification because you asked the question.
>
>

Revision history for this message
Best Amarnath Chitumalla (amarnath-chitumalla) said : 		#3

Hi,

During HP officejet 4500 setup two queues will be created (Note: If you haven't diselected fax queue).

In Device manager you can see two queue. One queue supports print, scan and another queue supports Fax.

For example:
HP_officejet_4500, HP_officejet_4500_fax. In these HP_officejet_4500 queue supports Print and Scan etc functionality. HP_officejet_4500_fax queue supports Fax.

If you can't see two queues, remove the existing queues and reconfigure queues
       => hp-setup -r (===>remove all queues)
       => hp-setup (===>setup queues again)
       =>Try printing now.

Thanks & Regards,
Amarnath

Revision history for this message
D Mackie (beyondsixty) said : 		#4

Since my question, I had to reinstall Ubuntu 12.04.03 but now HPLIP will not detect my wireless HP 4500. So I connected it with the USB cable. I can live with that but it should detect it via wireless connection.

Doug

On Thursday, January 2, 2014 3:46:22 AM, Amarnath Chitumalla <email address hidden> wrote:

Your question #240607 on HPLIP changed:
>https://answers.launchpad.net/hplip/+question/240607
>
>    Status: Open => Answered
>
>Amarnath Chitumalla proposed the following answer:
>Hi,
>
>During HP officejet 4500 setup two queues will be created (Note: If you
>haven't diselected fax queue).
>
>In Device manager you can see two queue. One queue supports print, scan
>and another queue supports Fax.
>
>For example:
>HP_officejet_4500, HP_officejet_4500_fax.  In these HP_officejet_4500 queue supports Print and Scan etc functionality.  HP_officejet_4500_fax queue  supports Fax.
>
>If you can't see two queues, remove the existing queues and reconfigure queues
>      => hp-setup -r (===>remove all queues)
>      => hp-setup (===>setup queues again)
>      =>Try printing now.
>
>Thanks & Regards,
>Amarnath
>
>--
>If this answers your question, please go to the following page to let us
>know that it is solved:
>https://answers.launchpad.net/hplip/+question/240607/+confirm?answer_id=2
>
>If you still need help, you can reply to this email or go to the
>following page to enter your feedback:
>https://answers.launchpad.net/hplip/+question/240607
>
>You received this question notification because you asked the question.
>
>

Revision history for this message
Amarnath Chitumalla (amarnath-chitumalla) said : 		#5

Hi,

To configure the printer using WIFI, follow below steps

--> assign IP address using hp-wificonfig command (connect USB cable for this command)
$ hp-wificonfig -g
   --> it will show IP address, setup using this IP addess

$ hp-setup -g <IP address>
Example:
    $ hp-setup -g 196.168.2.20

post the above commands output, if you find any issue

Thanks & Regards,
Amarnath

Revision history for this message
D Mackie (beyondsixty) said : 		#6

Thanks Amarnath Chitumalla, that solved my question.

Revision history for this message
D Mackie (beyondsixty) said : 		#7

Thank you Amarnath Chitumalla for solving my question.

On Friday, January 3, 2014 7:11:33 PM, D Mackie <email address hidden> wrote:

Your question #240607 on HPLIP changed:
>https://answers.launchpad.net/hplip/+question/240607
>
>    Status: Answered => Solved
>
>You confirmed that the question is solved:
>Thanks Amarnath Chitumalla, that solved my question.
>
>--
>You received this question notification because you asked the question.
>
>