HP LaserJet 4100N "Error: Unable to communicate with device"
Hi there,
My trusty, if rather old, HP LaserJet 4100N (with JetDirect card) mysteriously stopped working yesterday - I am not _aware_ of any changes being made to my environment.
The printer itself works insofar as I can print out the configuration page using the printer's on-board menu/buttons.
I can ping the device and web to the printer's IP address to configure it without any problems.
I updated HPLIP as previously I just had whatever version shipped with Ubuntu 12.04
I have tried "hp-setup -r" and removed the (only) printer followed by "hp-setup" and installed it again however it still fails to print.
hp-check yields the following:
---------------
| SYSTEM INFO |
---------------
Kernel: 3.2.0-44-generic #69-Ubuntu SMP Thu May 16 18:27:54 UTC 2013 GNU/Linux
Host: ubuntu2
Proc: 3.2.0-44-generic #69-Ubuntu SMP Thu May 16 18:27:54 UTC 2013 GNU/Linux
Distribution: ubuntu 12.04
Bitness: 32 bit
-------
| HPLIP CONFIGURATION |
-------
HPLIP-Version: HPLIP 3.13.11
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 12.04 version
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.13.11
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
html=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
bin=/usr/bin
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
Current contents of '/var/lib/
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/
[upgrade]
notify_upgrade = true
last_upgraded_time = 1386418461
pending_
latest_
[settings]
systray_visible = 1
systray_messages = 0
[last_used]
device_uri = "hp:/net/
printer_name =
working_dir = .
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
interval = 5
device_list =
[fax]
voice_phone =
email_address =
[installation]
date_time = 08/12/13 21:39:36
version = 3.13.11
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------
| External Dependencies |
-------
policykit Admin-Policy-
gs Ghostscript REQUIRED 7.05 9.05 OK -
network Network-wget OPTIONAL - 1.13.4 OK -
scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.30 OK -
dbus DBus REQUIRED - 1.4.18 OK -
cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running'
xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
-------
| General Dependencies |
-------
reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.1 OK -
libjpeg JPEG-Lib REQUIRED - - OK -
libpthread POSIX-Threads-Lib REQUIRED - 2.15 OK -
python-dbus Python-DBUS REQUIRED 0.80.0 1.0.0 OK -
python-devel Python-SDK REQUIRED 2.2 2.7.3 OK -
pyqt4 Python-Qt4 REQUIRED 4.0 4.9.1 OK -
cups-devel CUPS-SDK REQUIRED - 1.5.3 OK -
sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
libusb USB-Lib REQUIRED - 1.0 OK -
sane Scan-Lib REQUIRED - 1.0.22 OK -
cups-image CUPS-Image-Lib REQUIRED - 1.5.3 OK -
libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
python-xml Python-XML-Lib REQUIRED - 2.0.1 OK -
python-notify Desktop-
-------
| Compile Time Dependencies |
-------
gcc gcc-Compiler REQUIRED - 4.6.3 OK -
libtool Build-tools REQUIRED - 2.4.2 OK -
make GNU-Build-tools REQUIRED 3.0 3.81 OK -
-------
| Python Extentions |
-------
cupsext CUPS-Extension REQUIRED - 3.13.11 OK -
pcardext PhotoCard-Extension REQUIRED - 3.13.11 OK -
hpmudext IO-Extension REQUIRED - 3.13.11 OK -
-------
| Scan Configuration |
-------
hpaio HPLIP-SANE-Backend REQUIRED - 3.13.11 OK 'hpaio found in /etc/sane.
scanext Scan-SANE-Extension REQUIRED - 3.13.11 OK -
-------
| DISCOVERED SCANNER DEVICES |
-------
No Scanner found.
-------
| DISCOVERED USB DEVICES |
-------
No devices found.
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
HP_LaserJet_4100
----------------
Type: Printer
Device URI: hp:/net/
PPD: /etc/cups/
PPD Description: HP LaserJet 4100 Series v.3010.107 Postscript (recommended)
Printer status: printer HP_LaserJet_4100 is idle. enabled since Sun 08 Dec 2013 21:23:54 GMT
error: Unable to communicate with device (code=12): hp:/net/
error: unable to open channel
error: Communication status: Failed
--------------
| PERMISSION |
--------------
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-------
None
Missing Optional Dependencies
-------
None
Total Errors: 1
Total Warnings: 0
Any assistance you can provide will be gratefully received as this is starting to drive me nuts!
Cheers,
Chris.
Question information
- Language:
- English Edit question
- Status:
- Solved
- For:
- HPLIP Edit question
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- Solved by:
- Chris Goodchild
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