HP Laserjet P1606dn on Network prints first page as blank

Hi Dospanes,

Can your please provide us "hp-check" command output ?

Thanks,
Goutam

ok. I think the relevant part of the Output considering printer in Room 3033 might be this:

"ZEF_LaserJet_Room3033
---------------------
Type: Printer
Device URI: hp:/net/HP_LaserJet_Professional_P1606dn?ip=10.2.0.34
PPD: /etc/cups/ppd/ZEF_LaserJet_Room3033.ppd
PPD Description: HP LaserJet Professional p1606dn, hpcups 3.13.3, requires proprietary plugin
Printer status: printer ZEF_LaserJet_Room3033 is idle. enabled since Fr 25 Okt 2013 11:02:46 CEST
Required plug-in status: Installed
error: Unable to communicate with device (code=12): hp:/net/HP_LaserJet_Professional_P1606dn?ip=10.2.0.34
error: unable to open channel
error: Communication status: Failed"

----------------------------------------------------------------------------
Please note, that I can still print on this printer. But the first page is blank.

With the other printer in room 1027 I don't have the blank page problem but sometimes the job is incomplete too (e.g. last five pages missing). But still the Output doesn't indicate an error on this one:

ZEF_Laserjet_room_1027
----------------------
Type: Printer
Device URI: hp:/net/HP_Color_LaserJet_CP3525?ip=10.2.0.59
PPD: /etc/cups/ppd/ZEF_Laserjet_room_1027.ppd
PPD Description: HP Color LaserJet CP3525 Postscript (recommended)
Printer status: printer ZEF_Laserjet_room_1027 is idle. enabled since Di 22 Okt 2013 12:03:32 CEST
Communication status: Good

--------------------------------------------------------------------------------------------

the total Output looks like this:

dospanes@dospanes-VPCEC4B4E:~$ hp-check |tee /home/dospanes/Desktop/hp-check.txt
Saving output in log file: /home/dospanes/hp-check.log

HP Linux Imaging and Printing System (ver. 3.13.10)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are
installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper
dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.8.0-32-generic #47-Ubuntu SMP Tue Oct 1 22:35:23 UTC 2013 GNU/Linux
 Host: dospanes-VPCEC4B4E
 Proc: 3.8.0-32-generic #47-Ubuntu SMP Tue Oct 1 22:35:23 UTC 2013 GNU/Linux
 Distribution: ubuntu 13.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.13.10
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 13.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.13.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.13.10
html=/usr/share/doc/hplip-3.13.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.13.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.13.10

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = "hp:/net/HP_LaserJet_Professional_P1606dn?ip=10.2.3.52"
printer_name =
working_dir = .

[installation]
date_time = 27.10.2013 14:41:56
version = 3.13.10

[upgrade]
notify_upgrade = true
last_upgraded_time = 1382690550
pending_upgrade_time = 0
latest_available_version = 3.13.10

[settings]
systray_visible = 2
systray_messages = 0

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
 gs Ghostscript REQUIRED 7.05 9.07 OK -
 network Network-wget OPTIONAL - 1.14 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 dbus DBus REQUIRED - 1.6.8 OK -
 cups CUPS REQUIRED 1.1 1.6.2 OK 'CUPS Scheduler is running'
 xsane SANE-GUI OPTIONAL 0.9 0.998 OK -

-------------------------
| General Dependencies |
-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 2.6 OK -
 libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.10 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.17 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 1.1.1 OK -
 python-devel Python-SDK REQUIRED 2.2 2.7.4 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.10 OK -
 cups-devel CUPS-SDK REQUIRED - 1.6.2 OK -
 sane-devel SANE-SDK REQUIRED - 1.0.23 OK -
 libusb USB-Lib REQUIRED - 1.0 OK -
 sane Scan-Lib REQUIRED - 1.0.23 OK -
 cups-image CUPS-Image-Lib REQUIRED - 1.6.2 OK -
 libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
 python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

 gcc gcc-Compiler REQUIRED - 4.7.3 OK -
 libtool Build-tools REQUIRED - 2.4.2 OK -
 make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.13.10 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.13.10 OK -
 hpmudext IO-Extension REQUIRED - 3.13.10 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.13.10 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.13.10 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

home_Laserjet_Samsung
---------------------
Type: Unknown
Device URI: usb://Samsung/ML-371x%20Series?serial=Z5H9BAFB203535J
PPD: /etc/cups/ppd/home_Laserjet_Samsung.ppd
PPD Description: Samsung ML-371x Series PS
Printer status: printer home_Laserjet_Samsung is idle. enabled since Di 22 Okt 2013 13:14:32 CEST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

ZEF_LaserJet_Room3033
---------------------
Type: Printer
Device URI: hp:/net/HP_LaserJet_Professional_P1606dn?ip=10.2.0.34
PPD: /etc/cups/ppd/ZEF_LaserJet_Room3033.ppd
PPD Description: HP LaserJet Professional p1606dn, hpcups 3.13.3, requires proprietary plugin
Printer status: printer ZEF_LaserJet_Room3033 is idle. enabled since Fr 25 Okt 2013 11:02:46 CEST
Required plug-in status: Installed
error: Unable to communicate with device (code=12): hp:/net/HP_LaserJet_Professional_P1606dn?ip=10.2.0.34
error: unable to open channel
error: Communication status: Failed

ZEF_Laserjet_room_1027
----------------------
Type: Printer
Device URI: hp:/net/HP_Color_LaserJet_CP3525?ip=10.2.0.59
PPD: /etc/cups/ppd/ZEF_Laserjet_room_1027.ppd
PPD Description: HP Color LaserJet CP3525 Postscript (recommended)
Printer status: printer ZEF_Laserjet_room_1027 is idle. enabled since Di 22 Okt 2013 12:03:32 CEST
Communication status: Good

--------------
| PERMISSION |
--------------

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 1
Total Warnings: 1

Done.

It might be a hardware issue. Our IT is checking on that and i'll post back.

It was a very weired software issue resolved by our IT. I hope it wasn't me to cause it...but okay. now it's working.

(software issue inside the printer, resolved by reinstalling firmeware)

I have the exact same issue with a HP 1606dn. So no, the problem was not caused by you. What are the steps for reinstalling the firmware?

i'm sorry I can't tell. this was done by our IT stuff...best luck anyway!

Thanks, no problem. I was hoping someone from HP could answer. I looked at the instructions for upgrading the firmware, but they only work for Windows and Mac. Is there a Linux-way to do it?

Unfortunatly our IT uses Windows so I suppose you are going to rely on somebody who uses windows to update the firmware.