HPLIP

Print job skipped after first page

Asked by merlin

I think after HPLIP-upgrade to 3.13.7, following issues introduced:

- Print jobs are skipped after the first page, i.e. the first page is printed but none of the following pages.

HPLIP- 3.13.9-Output, 1. cups restart, 2. one page print job, 3. multiple pages print job, with only one page being printed.

-- Logs begin at So 2013-08-18 01:22:29 CEST, end at Di 2013-10-01 10:03:41 CEST. --
Okt 01 10:00:59 ardas systemd[1]: Stopping CUPS Printing Service...
Okt 01 10:00:59 ardas colord[349]: Profile removed: HP_LaserJet_Professional_M1132_MFP-Gray..
Okt 01 10:00:59 ardas colord[349]: Profile removed: HP_LaserJet_Professional_M1132_MFP-RGB..
Okt 01 10:00:59 ardas colord[349]: device removed: cups-HP_LaserJet_Professional_M1132_MFP
Okt 01 10:00:59 ardas systemd[1]: Starting CUPS Printing Service...
Okt 01 10:00:59 ardas systemd[1]: Started CUPS Printing Service.
Okt 01 10:00:59 ardas sudo[1476]: pam_unix(sudo:session): session closed for user root
Okt 01 10:00:59 ardas colord[349]: Profile added: HP_LaserJet_Professional_M1132_MFP-Gray..
Okt 01 10:00:59 ardas colord[349]: Profile added: HP_LaserJet_Professional_M1132_MFP-RGB..
Okt 01 10:00:59 ardas colord[349]: (colord:349): Cd-WARNING **: failed to get session [pid 1480]: Unbekannter Fehler -2
Okt 01 10:00:59 ardas colord[349]: Device added: cups-HP_LaserJet_Professional_M1132_MFP
Okt 01 10:00:59 ardas dbus-daemon[269]: dbus[269]: [system] Activating via systemd: service name='org.freedesktop.Avahi' unit='dbus-org.freedesktop.Avahi.service'
Okt 01 10:00:59 ardas dbus[269]: [system] Activating via systemd: service name='org.freedesktop.Avahi' unit='dbus-org.freedesktop.Avahi.service'
Okt 01 10:00:59 ardas dbus[269]: [system] Activation via systemd failed for unit 'dbus-org.freedesktop.Avahi.service': Unit dbus-org.freedesktop.Avahi.service failed to load: No such file or directory. See system logs and 'systemctl status dbus-org.freedesktop.Avahi.service' for details.
Okt 01 10:00:59 ardas dbus-daemon[269]: dbus[269]: [system] Activation via systemd failed for unit 'dbus-org.freedesktop.Avahi.service': Unit dbus-org.freedesktop.Avahi.service failed to load: No such file or directory. See system logs and 'systemctl status dbus-org.freedesktop.Avahi.service' for details.
Okt 01 10:02:36 ardas systemd[1]: Started CUPS Printing Service.
Okt 01 10:02:36 ardas systemd[1]: Started CUPS Printing Service.
Okt 01 10:02:39 ardas kernel: usblp0: removed
Okt 01 10:02:40 ardas hp[1499]: prnt/backend/hp.c 371: read new pjl status: 10023
Okt 01 10:02:40 ardas hp[1499]: prnt/backend/hp.c 371: read new pjl status: 10023
Okt 01 10:02:49 ardas hp[1499]: prnt/backend/hp.c 371: read new pjl status: 10023
Okt 01 10:02:50 ardas hp[1499]: prnt/backend/hp.c 373: read pjl job_end: 1
Okt 01 10:02:52 ardas systemd[1]: Started CUPS Printing Service.
Okt 01 10:03:27 ardas systemd[1]: Started CUPS Printing Service.
Okt 01 10:03:27 ardas systemd[1]: Started CUPS Printing Service.
Okt 01 10:03:28 ardas hp[1516]: prnt/backend/hp.c 371: read new pjl status: 10001
Okt 01 10:03:29 ardas hp[1516]: prnt/backend/hp.c 371: read new pjl status: 10023
Okt 01 10:03:29 ardas hp[1516]: prnt/backend/hp.c 371: read new pjl status: 10023
Okt 01 10:03:38 ardas hp[1516]: prnt/backend/hp.c 371: read new pjl status: 10023
Okt 01 10:03:39 ardas hp[1516]: prnt/backend/hp.c 373: read pjl job_end: 1
Okt 01 10:03:41 ardas systemd[1]: Started CUPS Printing Service.

hp-check does not diagnose any errors except missing optional dependencies. Plugin status and version are correct.

Additionally, the printing quality is very poor by now. It looks like very low DPI settings, while the settings say it's 300/600DPI. btw I did also try to remove the cups device and set it up again.

Can you imagine what's wrong here? What output may help you?

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goutam kodu (goutam-hplip) said : 		#1

Hi Merlin,

Can you provide us "hp-check" command output and capture the log file through " hp-logcapture" command. You can create a separate bug for this issue following the link https://bugs.launchpad.net/hplip/+filebug and attach the log files for analysis.

Thanks,
Goutan

Revision history for this message
Peter Selinger (selinger) said : 		#2

I have the same problem. I just updated to Ubuntu 13.10 today, which also upgraded hplip to a newer version. Suddently of every print job, I only get the first page, and it is extremely lousy quality (looks like maybe 200dpi). After upgrading to the newest version of hplip (3.14.3) and re-configuring the printer, the problem persists. My printer is an HP OfficeJet Pro 8600

More specifically, when I sent a duplex print job, the printer prints out the front of the first page. Then the page sits in the spot where it usually waits for the "ink to dry" for a few seconds. After this, the page is simply ejected and the print job is finished. The back of the first page is never printed, nor are any subsequent pages.

I generated the information with hp-check and hp-logcapture, and will open a separate bug so that I can attach the files.

By the way, you should update your instructions for hp-logcapture. The generated file contains quite a bit of personal information (in my case, I was printing a tax return, and hp-logcapture included an image of the entire first page of the tax return in the generated "log" - I am very glad I checked this before I posted it, because I would not want it posted in public. You should warn people not to print anything personal while generating these logs).

Revision history for this message
Peter Selinger (selinger) said : 		#3

New bug report created at https://bugs.launchpad.net/hplip/+bug/1299951

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