HPLIP

Unable to communicate with device

Asked by José Maria Oliveira Simões

zemaria@olisipone:~$ hp-doctor

HP Linux Imaging and Printing System (ver. 3.13.8)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items....
No Deprecated items are found

Checking for HPLIP updates....
Latest version of HPLIP is already installed.

Checking for Dependencies....

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.8.0-27-generic #40-Ubuntu SMP Tue Jul 9 00:17:05 UTC 2013 GNU/Linux
 Host: olisipone
 Proc: 3.8.0-27-generic #40-Ubuntu SMP Tue Jul 9 00:17:05 UTC 2013 GNU/Linux
 Distribution: ubuntu 13.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.13.8
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 13.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.13.8

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.13.8
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.13.8
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
latest_available_version = 3.13.8
notify_upgrade = true
last_upgraded_time = 1377725169.34045
pending_upgrade_time = 0

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/OfficeJet_G55?serial=SGC0410WQLVL"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 28-08-2013 23:14:10
version = 3.13.8

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
 gs Ghostscript REQUIRED 7.05 9.07 OK -
 network Network-wget OPTIONAL - 1.14 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 dbus DBus REQUIRED - 1.6.8 OK -
 cups CUPS REQUIRED 1.1 1.6.2 OK 'CUPS Scheduler is running'
 xsane SANE-GUI OPTIONAL 0.9 0.998 OK -

-------------------------
| General Dependencies |
-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 2.6 OK -
 libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.10 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.17 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 1.1.1 OK -
 python-devel Python-SDK REQUIRED 2.2 2.7.4 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.10 OK -
 cups-devel CUPS-SDK REQUIRED - 1.6.2 OK -
 sane-devel SANE-SDK REQUIRED - 1.0.23 OK -
 libusb USB-Lib REQUIRED - 1.0 OK -
 sane Scan-Lib REQUIRED - 1.0.23 OK -
 cups-image CUPS-Image-Lib REQUIRED - 1.6.2 OK -
 libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
 python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

 gcc gcc-Compiler REQUIRED - 4.7.3 OK -
 libtool Build-tools REQUIRED - 2.4.2 OK -
 make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.13.8 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.13.8 OK -
 hpmudext IO-Extension REQUIRED - 3.13.8 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.13.8 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.13.8 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/OfficeJet_G55?serial=SGC0410WQLVL' is a Hewlett-Packard OfficeJet_G55 all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ----------------
  hp:/usb/OfficeJet_G55?serial=SGC HP OfficeJet G55
  0410WQLVL

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

EPSON-Stylus-Photo-R800
-----------------------
Type: Unknown
Device URI: usb://EPSON/Stylus%20Photo%20R800?serial=HM0210403031532260
PPD: /etc/cups/ppd/EPSON-Stylus-Photo-R800.ppd
PPD Description: Epson Stylus Photo R800 - CUPS+Gutenprint v5.2.9
Printer status: printer EPSON-Stylus-Photo-R800 is idle. enabled since Seg 19 Ago 2013 19:56:11 WEST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

OfficeJet_G55
-------------
Type: Printer
Device URI: hp:/usb/OfficeJet_G55?serial=SGC0410WQLVL
PPD: /etc/cups/ppd/OfficeJet_G55.ppd
PPD Description: HP Officejet g55, hpcups 3.13.8
Printer status: printer OfficeJet_G55 is idle. enabled since Qua 28 Ago 2013 23:10:43 WEST
error: Unable to communicate with device (code=12): hp:/usb/OfficeJet_G55?serial=SGC0410WQLVL
error: Device not found
error: Communication status: Failed

--------------
| PERMISSION |
--------------

groups user-groups Required - - OK zemaria adm lp cdrom sudo dip plugdev lpadmin scanner sambashare vboxusers

USB OfficeJet_G55 Required - - OK Node:'/dev/bus/usb/006/009' Perm:' root lp rw- rw- rw- rw- ---'

Checking Permissions....
Permissions are correct.

Checking for Configured Queues....
warning: Device EPSON-Stylus-Photo-R800 is not HPLIP installed. Device must use the hp: or hpfax: to function in HPLIP.
warning: EPSON-Stylus-Photo-R800 is not HP Device.

Queue(s) configured correctly using HPLIP.

Checking for HP Properitery Plugin's....
HP Properitery Plugin's are not required as no plug-in printer is present.

Checking for Printer Status....
error: 'OfficeJet_G55' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor

Diagnose completed...

More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html
zemaria@olisipone:~$

Question information

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Revision history for this message
goutam kodu (goutam-hplip) said : 		#1

Hi Jose,

Can you open "system-config-printer" dialogue and delete the existing print queues in it and re-configure your device using "hp-setup -g" command.

Provide us the command line output of this command and if the issue is still same run command "hp-logcapture" and provide us its log files.

Thanks,
Goutam

Revision history for this message
José Maria Oliveira Simões (mp128) said : 		#2

zemaria@olisipone:~$ hp-setup -g

HP Linux Imaging and Printing System (ver. 3.13.8)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-setup[3402]: debug: param=
hp-setup[3402]: debug: selected_device_name=None
hp-setup[3402]: debug: Sys.argv=['/usr/bin/hp-setup', '-g'] printer_name=None param= jd_port=1 device_uri=None remove=False
hp-setup[3402]: debug: Starting GUI loop...
Searching... (bus=usb, search=(None), desc=0)
hp-setup[3402]: debug: Bus 001 Device 003: ID 04f2:b059 Chicony Electronics Co., Ltd CKF7037 HP webcam
Bus 002 Device 003: ID 04b8:0007 Seiko Epson Corp. Printer
Bus 004 Device 002: ID 08ff:2810 AuthenTec, Inc. AES2810
Bus 006 Device 002: ID 03f0:0011 Hewlett-Packard OfficeJet G55
Bus 008 Device 002: ID 046d:c016 Logitech, Inc. Optical Wheel Mouse
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

hp-setup[3402]: debug: Product['OfficeJet G55'],Interfaces[1],InterfaceClass[7]
hp-setup[3402]: debug: No Smart Install Device found
hp-setup[3402]: debug: Probing bus: usb
hp-setup[3402]: debug: hp:/usb/OfficeJet_G55?serial=SGC0410WQLVL
hp-setup[3402]: debug: hp:/usb/OfficeJet_G55?serial=SGC0410WQLVL: back_end:hp is_hp:True bus:usb model:OfficeJet_G55 serial:SGC0410WQLVL dev_file: host: zc: port:1
hp-setup[3402]: debug: Cache miss: officejet_g55
hp-setup[3402]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-setup[3402]: debug: Searching for section [officejet_g55] in file /usr/share/hplip/data/models/models.dat
hp-setup[3402]: debug: Found section [officejet_g55] in file /usr/share/hplip/data/models/models.dat
hp-setup[3402]: debug: hp:/usb/OfficeJet_G55?serial=SGC0410WQLVL: back_end:hp is_hp:True bus:usb model:OfficeJet_G55 serial:SGC0410WQLVL dev_file: host: zc: port:1
hp-setup[3402]: debug: hp:/usb/OfficeJet_G55?serial=SGC0410WQLVL: back_end:hp is_hp:True bus:usb model:OfficeJet_G55 serial:SGC0410WQLVL dev_file: host: zc: port:1
hp-setup[3402]: debug: hp:/usb/OfficeJet_G55?serial=SGC0410WQLVL: back_end:hp is_hp:True bus:usb model:OfficeJet_G55 serial:SGC0410WQLVL dev_file: host: zc: port:1
hp-setup[3402]: debug: Unable to open file /var/lib/hp/hplip.state for reading.
hp-setup[3402]: debug: Device URI usb://EPSON/Stylus%20Photo%20R800?serial=HM0210403031532260 is invalid/unknown
hp-setup[3402]: debug: Exception: 4 (Unknown/invalid device-uri field)
hp-setup[3402]: debug: {}
hp-setup[3402]: debug: hp:/usb/OfficeJet_G55?serial=SGC0410WQLVL: back_end:hp is_hp:True bus:usb model:OfficeJet_G55 serial:SGC0410WQLVL dev_file: host: zc: port:1
hp-setup[3402]: debug: Device URI usb://EPSON/Stylus%20Photo%20R800?serial=HM0210403031532260 is invalid/unknown
hp-setup[3402]: debug: Exception: 4 (Unknown/invalid device-uri field)
hp-setup[3402]: debug: OfficeJet_G55
hp-setup[3402]: debug: (CUPS 1.2.x) Getting list of PPDs using CUPS_GET_PPDS...
hp-setup[3402]: debug: CUPS PPD base path = /usr/share/cups/model
hp-setup[3402]: debug: Foomatic PPD base path = /usr/share/ppd
hp-setup[3402]: debug: Matching PPD list to model officejet_g55...
hp-setup[3402]: debug: Found match: drv:///hp/hpcups.drv/hp-officejet_g55.ppd
hp-setup[3402]: debug: Found match: drv:///hpcups.drv/hp-officejet_g55.ppd
hp-setup[3402]: debug: [('drv:///hp/hpcups.drv/hp-officejet_g55.ppd', []), ('drv:///hpcups.drv/hp-officejet_g55.ppd', [])]
hp-setup[3402]: debug: 2 matches found. Searching based on PDL: Host > PS > PCL/Other
hp-setup[3402]: debug: 2 matches found. Searching based on Filters: HPCUPS > HPIJS
hp-setup[3402]: debug: Selecting PPD: drv:///hp/hpcups.drv/hp-officejet_g55.ppd
hp-setup[3402]: debug: Device URI usb://EPSON/Stylus%20Photo%20R800?serial=HM0210403031532260 is invalid/unknown
hp-setup[3402]: debug: Exception: 4 (Unknown/invalid device-uri field)
hp-setup[3402]: debug: {}
hp-setup[3402]: debug: hpfax:/usb/OfficeJet_G55?serial=SGC0410WQLVL: back_end:hpfax is_hp:True bus:usb model:OfficeJet_G55 serial:SGC0410WQLVL dev_file: host: zc: port:1
hp-setup[3402]: debug: Device URI usb://EPSON/Stylus%20Photo%20R800?serial=HM0210403031532260 is invalid/unknown
hp-setup[3402]: debug: Exception: 4 (Unknown/invalid device-uri field)
hp-setup[3402]: debug: Searching for fax PPD for model officejet_g55 hpcups_build =1
hp-setup[3402]: debug: ppds=['/usr/share/ppd/HP/HP-Fax3-hpcups.ppd.gz', '/usr/share/ppd/HP/HP-Fax4-hpcups.ppd.gz', '/usr/share/ppd/HP/HP-Fax2-hpcups.ppd.gz', '/usr/share/ppd/HP/HP-Fax-hpcups.ppd.gz']
hp-setup[3402]: debug: Found fax PPD: /usr/share/ppd/HP/HP-Fax-hpcups.ppd.gz
hp-setup[3402]: debug: hpfax:/usb/OfficeJet_G55?serial=SGC0410WQLVL: back_end:hpfax is_hp:True bus:usb model:OfficeJet_G55 serial:SGC0410WQLVL dev_file: host: zc: port:1
hp-setup[3402]: debug: fax-type=1
hp-setup[3402]: debug: Device URI: hpfax:/usb/OfficeJet_G55?serial=SGC0410WQLVL
hp-setup[3402]: debug: Printer: None
hp-setup[3402]: debug: hpfax:/usb/OfficeJet_G55?serial=SGC0410WQLVL: back_end:hpfax is_hp:True bus:usb model:OfficeJet_G55 serial:SGC0410WQLVL dev_file: host: zc: port:1
hp-setup[3402]: debug: URI: backend=hpfax, is_hp=True, bus=usb, model=OfficeJet_G55, serial=SGC0410WQLVL, dev=, host=, port=1
hp-setup[3402]: debug: Model/UI model: OfficeJet_G55/HP Officejet g55
hp-setup[3402]: debug: hpfax:/usb/OfficeJet_G55?serial=SGC0410WQLVL: back_end:hpfax is_hp:True bus:usb model:OfficeJet_G55 serial:SGC0410WQLVL dev_file: host: zc: port:1
hp-setup[3402]: debug: Re-reading CUPS printer queue information.
hp-setup[3402]: debug: Opening device: hpfax:/usb/OfficeJet_G55?serial=SGC0410WQLVL (not for printing)
hp-setup[3402]: debug: I/O mode=6
error: Unable to communicate with device (code=12): hpfax:/usb/OfficeJet_G55?serial=SGC0410WQLVL
hp-setup[3402]: debug: Exception: 2 (Device not found)
error: Unable to communicate with the device. Please check the device and try again.

Done.
zemaria@olisipone:~$

Revision history for this message
Srikanth (srikanth-lokare) said : 		#3

Hi Jose,

Please follow instructions provided at http://hplipopensource.com/hplip-web/install/manual/distros/ubuntu.html

(NOTE: Please change "--disable-libusb01_build" to "--enable-libusb01_build" in STEP 4 )

Thanks and Regards,
Srikanth Lokare

Revision history for this message
José Maria Oliveira Simões (mp128) said : 		#4

Now I can print, see the status of the printer, see the level of ink in the printer cartridges, see the printer settings, print a test page.

But I can't scan a document, I get the error : Fail to scan , unable to connet to scanner

Also with the xsane I get the error : Failed to open device hpaio:/usb/OfficeJet_G55?serial=SGC0410WQLVL. Invalid argument.

Revision history for this message
Srikanth (srikanth-lokare) said : 		#5

Hi Jose,

Can you please reboot the printer and run 'xsane' again.

Thanks and Regards,
Srikanth Lokare

Revision history for this message
José Maria Oliveira Simões (mp128) said : 		#6

Rebooting the computer and power off and on again the printer does not change anything. The error is still the same.
Anyway, I have a Gufw Firewall installed and everything that cames in is blocked. Everything that goes to outside does not have any restriction.

Is this an when a run the xsane, skanlitle, simple-scan. Should I create any roule on the iptables for this ?

on the screen I got this messeges

simple-scan on 45131 UDP
simple-scan on 41783 UDP

xsane on 36841 UDP
xsane on 36421 UDP

skanlitle on 8610 UDP
skanlitle on 8611 UDP

simple-scan on 8610 UDP
simple-scan on 8611 UDP
simple-scan on 8612 UDP
simple-scan on 8613 UDP
simple-scan on 8614 UDP

skanlitle on 56977 UDP

Revision history for this message
José Maria Oliveira Simões (mp128) said : 		#7

zemaria@olisipone:~$ hp-scan -g > hp-scan-debug-output1.txt
warning: No destinations specified. Adding 'file' destination by default.
warning: File destination enabled with no output file specified.
warning: Defaulting to '/home/zemaria/hpscan002.png'.

here are the contents of the file hp-scan-debug-output1.txt. I deleted a lot of lines in this file to be shorter

HP Linux Imaging and Printing System (ver. 3.13.8)
Scan Utility ver. 2.2

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-scan[4209]: debug: getDeviceUri(None, None, ['hpaio'], {'scan-type': (<built-in function gt>, 0)}, , True)
hp-scan[4209]: debug: Mode=0
hp-scan[4209]: debug: Device URI usb://EPSON/Stylus%20Photo%20R800?serial=HM0210403031532260 is invalid/unknown
hp-scan[4209]: debug: Exception: 4 (Unknown/invalid device-uri field)
hp-scan[4209]: debug: hp:/usb/OfficeJet_G55?serial=SGC0410WQLVL: back_end:hp is_hp:True bus:usb model:OfficeJet_G55 serial:SGC0410WQLVL dev_file: host: zc: port:1
hp-scan[4209]: debug: Cache miss: officejet_g55
hp-scan[4209]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-scan[4209]: debug: Searching for section [officejet_g55] in file /usr/share/hplip/data/models/models.dat
hp-scan[4209]: debug: Found section [officejet_g55] in file /usr/share/hplip/data/models/models.dat
hp-scan[4209]: debug: hpfax:/usb/OfficeJet_G55?serial=SGC0410WQLVL: back_end:hpfax is_hp:True bus:usb model:OfficeJet_G55 serial:SGC0410WQLVL dev_file: host: zc: port:1
hp-scan[4209]: debug: {'hpaio:/usb/OfficeJet_G55?serial=SGC0410WQLVL': ['OfficeJet_G55']}
Using device: hpaio:/usb/OfficeJet_G55?serial=SGC0410WQLVL

Using device hpaio:/usb/OfficeJet_G55?serial=SGC0410WQLVL
Opening connection to device...
hp-scan[4209]: debug: Supported source Options: ['Flatbed'] size=1
hp-scan[4209]: debug: Device supported resolutions [75, 100, 150, 200, 300, 600]

Resolution: 300dpi
Mode: gray
Compression: JPEG
Scan area (mm):
  Top left (x,y): (0.000000mm, 0.000000mm)
  Bottom right (x,y): (215.899994mm, 297.010666mm)
  Width: 215.899994mm
  Height: 297.010666mm
Destination(s): file
Output file:
hp-scan[4209]: debug: Supported modes: ['lineart', 'gray', 'color'] size=3
Setting output format to PNG for greyscale mode.

Warming up...

Scanning...
hp-scan[4209]: debug: format=0
hp-scan[4209]: debug: format_name=gray
hp-scan[4209]: debug: last_frame=1
hp-scan[4209]: debug: ppl=2549
hp-scan[4209]: debug: lines=3507
hp-scan[4209]: debug: depth=8
hp-scan[4209]: debug: bpl=2549
hp-scan[4209]: debug: byte_format=RGBA
hp-scan[4209]: debug: pad_bytes=0
hp-scan[4209]: debug: expected_bytes = 8939343
hp-scan[4209]: debug: Expecting to read 8.5 MB from scanner.
Reading data: [\ ] 0% hp-scan[4209]: debug: Read 2549 bytes
hp-scan[4209]: debug: Read 5098 bytes
hp-scan[4209]: debug: Read 7647 bytes

... a lot of lines deleted here ...

hp-scan[4209]: debug: Read 8939343 bytes
hp-scan[4209]: debug: Scan thread exiting...

Read 8.5 MB from scanner.
hp-scan[4209]: debug: PPL=2549 lines=3507 depth=8 BPL=2549 pad=0 total=8939343
Closing device.

Outputting to destination 'file':
Saving to file /home/zemaria/hpscan002.png

Done.

I still not able to scan using the simple-scan or xsane or skanlitle. But I can issue hp-scan on the terminal and get the job done. So, somewere I have a file that I have to edit. Do you know, which file and were it is ?

Revision history for this message
José Maria Oliveira Simões (mp128) said : 		#8

I still not able to scan using the simple-scan or xsane or skanlitle. But open terminal and issue the command
zemaria@olisipone:~$ hp-scan -r600 -mcolor --size=a4

HP Linux Imaging and Printing System (ver. 3.13.8)
Scan Utility ver. 2.2

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Using device: hpaio:/usb/OfficeJet_G55?serial=SGC0410WQLVL

warning: No destinations specified. Adding 'file' destination by default.
Using device hpaio:/usb/OfficeJet_G55?serial=SGC0410WQLVL
Opening connection to device...
warning: The scan current parameters will cause very large files to be created.
warning: This can cause the scan to take a long time to complete and may cause your system to slow down.
warning: Approx. number of bytes to read from scanner: 99.6 MB (104407588)

Resolution: 600dpi
Mode: color
Compression: JPEG
Scan area (mm):
  Top left (x,y): (0.000000mm, 0.000000mm)
  Bottom right (x,y): (210.000000mm, 297.000000mm)
  Width: 210.000000mm
  Height: 297.000000mm
Page size: A4
Destination(s): file
Output file:
warning: File destination enabled with no output file specified.
Setting output format to JPEG for color/lineart mode.
warning: Defaulting to '/home/zemaria/hpscan004.jpg'.

Warming up...

Scanning...
Reading data: [******************************************] 100% 99.5 MB
Read 99.5 MB from scanner.
Closing device.

Outputting to destination 'file':
Saving to file /home/zemaria/hpscan004.jpg

Done.
zemaria@olisipone:~$

zemaria@olisipone:~$ hp-scan -r150 -mcolor --size=a4

HP Linux Imaging and Printing System (ver. 3.13.8)
Scan Utility ver. 2.2

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Using device: hpaio:/usb/OfficeJet_G55?serial=SGC0410WQLVL

warning: No destinations specified. Adding 'file' destination by default.
Using device hpaio:/usb/OfficeJet_G55?serial=SGC0410WQLVL
Opening connection to device...

Resolution: 150dpi
Mode: color
Compression: JPEG
Scan area (mm):
  Top left (x,y): (0.000000mm, 0.000000mm)
  Bottom right (x,y): (210.000000mm, 297.000000mm)
  Width: 210.000000mm
  Height: 297.000000mm
Page size: A4
Destination(s): file
Output file:
warning: File destination enabled with no output file specified.
Setting output format to JPEG for color/lineart mode.
warning: Defaulting to '/home/zemaria/hpscan003.jpg'.

Warming up...

Scanning...
Reading data: [******************************************] 100% 6.2 MB
Read 6.2 MB from scanner.
Closing device.

Outputting to destination 'file':
Saving to file /home/zemaria/hpscan003.jpg

Done.

Revision history for this message
José Maria Oliveira Simões (mp128) said : 		#9

zemaria@olisipone:~$ hp-scan -r300 -mcolor --size=a4

HP Linux Imaging and Printing System (ver. 3.13.8)
Scan Utility ver. 2.2

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Using device: hpaio:/usb/OfficeJet_G55?serial=SGC0410WQLVL

warning: No destinations specified. Adding 'file' destination by default.
Using device hpaio:/usb/OfficeJet_G55?serial=SGC0410WQLVL
Opening connection to device...

Resolution: 300dpi
Mode: color
Compression: JPEG
Scan area (mm):
  Top left (x,y): (0.000000mm, 0.000000mm)
  Bottom right (x,y): (210.000000mm, 297.000000mm)
  Width: 210.000000mm
  Height: 297.000000mm
Page size: A4
Destination(s): file
Output file:
warning: File destination enabled with no output file specified.
Setting output format to JPEG for color/lineart mode.
warning: Defaulting to '/home/zemaria/hpscan005.jpg'.

Warming up...

Scanning...
Reading data: [******************************************] 100% 24.9 MB
Read 24.9 MB from scanner.
Closing device.
I suppose there is a problem with the construction of a command line in a program. When I give the command in the terminal, I get the desired file scan. I think the problem is a programming error in one of the utilities hp. The other programs are using a line that is poorly constructed, which is why they can not do the scan
Outputting to destination 'file':
Saving to file /home/zemaria/hpscan005.jpg

Done.
zemaria@olisipone:~$

I suppose there is a problem with the construction of a command line in a program. When I give the command in the terminal, I get the desired file scan. I think the problem is a programming error in one of the utilities hp. The other programs are using a line that is poorly constructed, which is why they can not do the scan

Revision history for this message
Amarnath Chitumalla (amarnath-chitumalla) said : 		#10

Hi,

If you have getting the "Invalid argument" error using xsane utility, this issue might be due to some options setting.

1) Set the scan area as follows:-
     Click xsnae --> Window --> "Show advanced options".
     Set "Top-left X" and "Top-left Y" values as 0.
     Set "Bottom-right X" and "Bottom-right Y" values as MAX using slider.

--> Try scan operation.

Thanks & Regards,
Amarnath

Revision history for this message
José Maria Oliveira Simões (mp128) said : 		#11

How I can run the xsane and go directly to the window where I can change the values before the xsane try to find the scaner ?

Can you help with this problem?

Provide an answer of your own, or ask José Maria Oliveira Simões for more information if necessary.

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