HPLIP

No support for Officejet 6500

Asked by ddreamer

I am using Linux Arch. Using "pacman -S hplip" to install HPLIP(ver. 3.13.5) and "hp-setup -i" to setup, it said:

Please enter a name for this print queue (m=use model name:'Officejet_6500_E710a-f'*, q=quit) ?
Using queue name: Officejet_6500_E710a-f
Locating PPD file... Please wait.
error: No PPD found for model officejet_6500_e710a-f using old algorithm.
error: Unable to find an appropriate PPD file.

Would you like to specify the path to the correct PPD file to use (y=yes, n=no*, q=quit) ?

What sould I do?
Where can I get the PPD file for it?

Question information

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Status:
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HPLIP Edit question
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ddreamer
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Revision history for this message
Sanjay Kumar (sanjay-kumar14) said : 		#1

Hi,

If HPLIP gets installed properly then PPD is automatically generated from the hpcups.drv file during setup. Please run following command and send us the output.

$hp-doctor

BTW ppd file also can be provided during setup from hplip-3.13.5/ppd/hpcups/hp-officejet_6500_e710a-f.ppd.gz

Revision history for this message
ddreamer (ddreamer) said : 		#2

Thank you. I have resolved the problem by myself (partially).

HPLIP has its bugs. I must specify the printer IP address during HPLIP setup(hp-setup) to locate the printer or it will report "unable to communicate with the device".

The ppd could be installed automatically if CUPS installed. To print the testpage, proper python-qt packets should be installed. For me, an Archlinux user, the "python2-" related dependent packages should be installed manually, which is different from the name suggested in the diagnostic report in the following.

The diagnostic information generated by "hp-check -t":
hp-check[20477]: info: :
hp-check[20477]: info: :HP Linux Imaging and Printing System (ver. 3.13.5)
hp-check[20477]: info: :Dependency/Version Check Utility ver. 15.1
hp-check[20477]: info: :
hp-check[20477]: info: :Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
hp-check[20477]: info: :This software comes with ABSOLUTELY NO WARRANTY.
hp-check[20477]: info: :This is free software, and you are welcome to distribute it
hp-check[20477]: info: :under certain conditions. See COPYING file for more details.
hp-check[20477]: info: :
hp-check[20477]: info: :Note: hp-check can be run in three modes:
hp-check[20477]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling
hp-check[20477]: info: :the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
hp-check[20477]: info: :dependencies are installed to successfully compile HPLIP.
hp-check[20477]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro
hp-check[20477]: info: :supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
hp-check[20477]: info: :has the proper dependencies installed to successfully run.
hp-check[20477]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode
hp-check[20477]: info: :will check both of the above cases (both compile- and run-time dependencies).
hp-check[20477]: info: :
hp-check[20477]: info: :Check types:
hp-check[20477]: info: :a. EXTERNALDEP - External Dependencies
hp-check[20477]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time)
hp-check[20477]: info: :c. COMPILEDEP - Compile time Dependencies
hp-check[20477]: info: :d. [All are run-time checks]
hp-check[20477]: info: :PYEXT SCANCONF QUEUES PERMISSION
hp-check[20477]: info: :
hp-check[20477]: info: :Status Types:
hp-check[20477]: info: : OK
hp-check[20477]: info: : MISSING - Missing Dependency or Permission or Plug-in
hp-check[20477]: info: : INCOMPAT - Incompatible dependency-version or Plugin-version
hp-check[20477]: info: :
warning: arch distro is not found in AUTH_TYPES
warning: unknown-0.0 version is not supported. Using unknown-0 versions dependencies to verify and install...
hp-check[20477]: info: :
hp-check[20477]: info: :---------------
hp-check[20477]: info: :| SYSTEM INFO |
hp-check[20477]: info: :---------------
hp-check[20477]: info: :
hp-check[20477]: info: : Kernel: 3.9.7-1-ARCH #1 SMP PREEMPT Thu Jun 20 22:45:32 CEST 2013 GNU/Linux
 Host: ddreamer_S3
 Proc: 3.9.7-1-ARCH #1 SMP PREEMPT Thu Jun 20 22:45:32 CEST 2013 GNU/Linux
 Distribution: unknown 0.0
hp-check[20477]: info: : Bitness: 64 bit

hp-check[20477]: info: :
hp-check[20477]: info: :-----------------------
hp-check[20477]: info: :| HPLIP CONFIGURATION |
hp-check[20477]: info: :-----------------------
hp-check[20477]: info: :
hp-check[20477]: info: :HPLIP-Version: HPLIP 3.13.5
hp-check[20477]: info: :HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for unknown distro 0.0 version
hp-check[20477]: info: :
hp-check[20477]: info: :Current contents of '/etc/hp/hplip.conf' file:
hp-check[20477]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.13.5

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.13.5
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=yes
internal-tag=3.13.5
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

hp-check[20477]: info: :
hp-check[20477]: info: :Current contents of '/var/lib/hp/hplip.state' file:
hp-check[20477]: info: :Plugins are not installed. Could not access file: 沒有此一檔案或目錄
hp-check[20477]: info: :
hp-check[20477]: info: :Current contents of '~/.hplip/hplip.conf' file:
warning: Could not access file: 沒有此一檔案或目錄
hp-check[20477]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[20477]: info: :
hp-check[20477]: info: :--------------------------
hp-check[20477]: info: :| External Dependencies |
hp-check[20477]: info: :--------------------------
hp-check[20477]: info: :
hp-check[20477]: info: : gs Ghostscript REQUIRED 7.05 9.07 OK -
hp-check[20477]: info: : network Network-wget OPTIONAL - 1.14 OK -
hp-check[20477]: info: : dbus DBus REQUIRED - 1.6.12 OK -
hp-check[20477]: info: : scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -
hp-check[20477]: info: : policykit Admin-Policy-framework OPTIONAL - 0.111 OK -
hp-check[20477]: info: : xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
hp-check[20477]: info: : cups CUPS REQUIRED 1.1 1.6.2 OK 'CUPS Scheduler is running'
hp-check[20477]: info: :
hp-check[20477]: info: :-------------------------
hp-check[20477]: info: :| General Dependencies |
hp-check[20477]: info: :-------------------------
hp-check[20477]: info: :
hp-check[20477]: info: : error: reportlab Python-PDF-Lib OPTIONAL 2.0 - MISSING 'reportlab needs to be installed'
hp-check[20477]: info: : libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
hp-check[20477]: info: : pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
hp-check[20477]: info: : error: pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 - MISSING 'pyqt4-dbus needs to be installed'
hp-check[20477]: info: : libjpeg JPEG-Lib REQUIRED - - OK -
hp-check[20477]: info: : libpthread POSIX-Threads-Lib REQUIRED - 2.17 OK -
hp-check[20477]: info: : python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
hp-check[20477]: info: : python-devel Python-SDK REQUIRED 2.2 3.3.2 OK -
hp-check[20477]: info: : error: pyqt4 Python-Qt4 REQUIRED 4.0 - MISSING -
hp-check[20477]: info: : cups-devel CUPS-SDK REQUIRED - 1.6.2 OK -
hp-check[20477]: info: : sane-devel SANE-SDK REQUIRED - 1.0.23 OK -
hp-check[20477]: info: : libusb USB-Lib REQUIRED - 1.0 OK -
hp-check[20477]: info: : sane Scan-Lib REQUIRED - 1.0.23 OK -
hp-check[20477]: info: : cups-image CUPS-Image-Lib REQUIRED - 1.6.2 OK -
hp-check[20477]: info: : libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.2 OK -
hp-check[20477]: info: : python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
hp-check[20477]: info: : python-notify Desktop-notifications OPTIONAL - - OK -
hp-check[20477]: info: :
hp-check[20477]: info: :------------------------------
hp-check[20477]: info: :| Compile Time Dependencies |
hp-check[20477]: info: :------------------------------
hp-check[20477]: info: :
hp-check[20477]: info: : gcc gcc-Compiler REQUIRED - 4.8.1 OK -
hp-check[20477]: info: : libtool Build-tools REQUIRED - 2.4.2 OK -
hp-check[20477]: info: : make GNU-Build-tools REQUIRED 3.0 3.82 OK -
hp-check[20477]: info: :
hp-check[20477]: info: :----------------------
hp-check[20477]: info: :| Python Extentions |
hp-check[20477]: info: :----------------------
hp-check[20477]: info: :
hp-check[20477]: info: : cupsext CUPS-Extension REQUIRED - 3.13.5 OK -
hp-check[20477]: info: : pcardext PhotoCard-Extension REQUIRED - 3.13.5 OK -
hp-check[20477]: info: : hpmudext IO-Extension REQUIRED - 3.13.5 OK -
hp-check[20477]: info: :
hp-check[20477]: info: :-----------------------
hp-check[20477]: info: :| Scan Configuration |
hp-check[20477]: info: :-----------------------
hp-check[20477]: info: :
hp-check[20477]: info: : error: hpaio HPLIP-SANE-Backend REQUIRED - 3.13.5 MISSING 'hpaio not found in /etc/sane.d/dll.conf. hpaio needs to be added in this file.'
hp-check[20477]: info: : scanext Scan-SANE-Extension REQUIRED - 3.13.5 OK -
hp-check[20477]: info: :
hp-check[20477]: info: :------------------------------
hp-check[20477]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[20477]: info: :------------------------------
hp-check[20477]: info: :
hp-check[20477]: info: :device `v4l:/dev/video0' is a Noname HD WebCam virtual device

hp-check[20477]: info: :
hp-check[20477]: info: :--------------------------
hp-check[20477]: info: :| DISCOVERED USB DEVICES |
hp-check[20477]: info: :--------------------------
hp-check[20477]: info: :
hp-check[20477]: info: :No devices found.
hp-check[20477]: info: :
hp-check[20477]: info: :---------------------------------
hp-check[20477]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[20477]: info: :---------------------------------
hp-check[20477]: info: :
hp-check[20477]: info: :
hp-check[20477]: info: :Officejet_6500_E710a-f
hp-check[20477]: info: :----------------------
hp-check[20477]: info: :Type: Printer
hp-check[20477]: info: :Device URI: hp:/net/Officejet_6500_E710a-f?zc=HP61A705
hp-check[20477]: info: :PPD: /etc/cups/ppd/Officejet_6500_E710a-f.ppd
hp-check[20477]: info: :PPD Description: HP Officejet 6500 e710a-f hpijs, 3.13.5
hp-check[20477]: info: :Printer status: printer Officejet_6500_E710a-f is idle. enabled since 西元2013年06月22日 (週六) 23時23分50秒
error: Unable to communicate with device (code=12): hp:/net/Officejet_6500_E710a-f?zc=HP61A705
error: unable to open channel
error: Communication status: Failed
hp-check[20477]: info: :
hp-check[20477]: info: :Officejet_6500_E710a-f_fax
hp-check[20477]: info: :--------------------------
hp-check[20477]: info: :Type: Fax
hp-check[20477]: info: :Device URI: hpfax:/net/Officejet_6500_E710a-f?zc=HP61A705
hp-check[20477]: info: :PPD: /etc/cups/ppd/Officejet_6500_E710a-f_fax.ppd
hp-check[20477]: info: :PPD Description: HP Fax4 hpcups
hp-check[20477]: info: :Printer status: printer Officejet_6500_E710a-f_fax is idle. enabled since 西元2013年06月22日 (週六) 23時24分08秒
error: Unable to communicate with device (code=12): hpfax:/net/Officejet_6500_E710a-f?zc=HP61A705
error: unable to open channel
error: Communication status: Failed
hp-check[20477]: info: :
hp-check[20477]: info: :
hp-check[20477]: info: :--------------
hp-check[20477]: info: :| PERMISSION |
hp-check[20477]: info: :--------------
hp-check[20477]: info: :
hp-check[20477]: info: :groups user-groups Required - - OK root bin daemon sys adm disk lp wheel log

hp-check[20477]: info: :
hp-check[20477]: info: :-----------
hp-check[20477]: info: :| SUMMARY |
hp-check[20477]: info: :-----------
hp-check[20477]: info: :
hp-check[20477]: info: :Missing Required Dependencies
hp-check[20477]: info: :-----------------------------
error: 'hpaio' package is missing/incompatible
hp-check[20477]: info: :
hp-check[20477]: info: :Missing Optional Dependencies
hp-check[20477]: info: :-----------------------------
hp-check[20477]: info: :None

hp-check[20477]: info: :
hp-check[20477]: info: :Total Errors: 6
hp-check[20477]: info: :Total Warnings: 1
hp-check[20477]: info: :
hp-check[20477]: info: :Re-run 'hp-doctor' command to prompt and fix the issues.
hp-check[20477]: info: :
hp-check[20477]: info: :Done.