HPLIP

Printer is reporting status as STOPPED - HP OfficeJet G85

Asked by Michael Dorn

Ubuntu 12.04 LTS, HP OfficeJet G-85 multifunction printer fails to handle print jobs, reports that it is STOPPED. Any attempt to delete, change or restart requests a password. When password is presented, the routine responds that password was not recognized and no changes have been made. Any suggestion to solve this problem would be appreciated.

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Sanjay Kumar (sanjay-kumar14) said : 		#1

Hi,

Please try below steps.
=> Download and install the latest HPLIP release from
http://hplipopensource.com/hplip-web/install/install/index.html (automatic installer)

=> Reconfigure print queue with the commands in the terminal mentioned below.
       => system-config-printer (remove all print queues)
      => sudo hp-plugin (This will download right plugin)
       => hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)
=>Try printing now.

If problem does not get solved then please run following command to capture the logs and send the logs.

$su -c "hp-logcapture"

=>Document used for printing.

**Please use "Create a bug report" to attach the logs as "Ask a Question" does not provide the file attachment option

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