hplip plugin install fails for Ubuntu 12.04 / HP 1536dnf
I've lost the ability to scan with my HP 1536dnf on Linux (Ubuntu 12.04): Simple Scan, xsane, and the hp-toolbox scanner interface all complain that they can't locate a scanner. Installing the HP driver plugin doesn't work:
1) If I run hp-setup from the command line, it proceeds until the 'driver plug-in installation' stage, but when I try to download the plugin, it complains that it fails to download the digital signature file; after I tell it to try installing the plugin file anyway, it gives an error box that it's failed to install.
2) If I manually download the plugin .run file (hplip-
3) Exactly the same thing happens if I try either a full automatic or manual install of the latest version (hplip-3.13.5).
I've tried completely uninstalling the all hplip packages using synaptic, removing the print queue for the printer and fax, and then re-installing - exactly the same issue arises.
I'm using Python 2.7.
Any idea how I can get the plugin to successfully install so I can resume scanning?
Question information
- Language:
- English Edit question
- Status:
- Solved
- For:
- HPLIP Edit question
- Assignee:
- No assignee Edit question
- Solved by:
- David Kreindler
- Solved:
- Last query:
- Last reply:
|
Revision history for this message
|
#1 |
Hi David,
Can you please following steps.
1) Remove the existing hplip
$ sudo hp-uninstall
2) download hplip-3.13.5.run @ http://
3) go to the dowloaded directory, and run hplip-3.13.5.run
$ sh hplip-3.13.5.run
4) run hp-plugin in root mode
$ sudo hp-plugin -g
--> If you are facing any issue, send us the error log file.
Note:- logs can be attached by "create Bug Report". Either copy paste the content of the terminal in this Question.
Thanks & Regards,
Amarnath
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Revision history for this message
|
#2 |
Thanks for your reply. I tried the installation process you outlined
and it didn't work - same problems as before. Where can I find the
error log file to attach?
DK
On 13-06-03 04:56 AM, Amarnath Chitumalla wrote:
> Your question #230066 on HPLIP changed:
> https:/
>
> Status: Open => Answered
>
> Amarnath Chitumalla proposed the following answer:
> Hi David,
>
> Can you please following steps.
>
> 1) Remove the existing hplip
> $ sudo hp-uninstall
>
> 2) download hplip-3.13.5.run @ http://
> web/install/
>
> 3) go to the dowloaded directory, and run hplip-3.13.5.run
> $ sh hplip-3.13.5.run
>
>
> 4) run hp-plugin in root mode
> $ sudo hp-plugin -g
>
> --> If you are facing any issue, send us the error log file.
> Note:- logs can be attached by "create Bug Report". Either copy paste the content of the terminal in this Question.
>
> Thanks & Regards,
> Amarnath
>
|
Revision history for this message
|
#3 |
I've attached the error log file, as requested.
DK
On 13-06-03 04:56 AM, Amarnath Chitumalla wrote:
> Your question #230066 on HPLIP changed:
> https:/
>
> Status: Open => Answered
>
> Amarnath Chitumalla proposed the following answer:
> Hi David,
>
> Can you please following steps.
>
> 1) Remove the existing hplip
> $ sudo hp-uninstall
>
> 2) download hplip-3.13.5.run @ http://
> web/install/
>
> 3) go to the dowloaded directory, and run hplip-3.13.5.run
> $ sh hplip-3.13.5.run
>
>
> 4) run hp-plugin in root mode
> $ sudo hp-plugin -g
>
> --> If you are facing any issue, send us the error log file.
> Note:- logs can be attached by "create Bug Report". Either copy paste the content of the terminal in this Question.
>
> Thanks & Regards,
> Amarnath
>
|
Revision history for this message
|
#4 |
Hi David,
Please run hp-plugin and send the output of the below command.
$ sudo hp-plugin -g
Note:- either copy paste the content from terminal
Thanks & Regards,
Amarnath
|
Revision history for this message
|
#5 |
sudo hp-plugin -g output follows:
---cut here----
[01mHP Linux Imaging and Printing System (ver. 3.13.5)[0m
[01mPlugin Download and Install Utility ver. 2.1[0m
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
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Checking for network connection...
[34;01mhp-
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Resolving www.google.com (www.google.com)... 206.248.151.158, 206.248.151.178, 206.248.151.157, ...
Connecting to www.google.com (www.google.
HTTP request sent, awaiting response... 302 Found
Location: http://
--2013-06-04 22:31:38-- http://
Resolving www.google.ca (www.google.ca)... 206.248.151.84, 206.248.151.88, 206.248.151.99, ...
Connecting to www.google.ca (www.google.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: `STDOUT'
[<=> ] 0 --.-K/s <!doctype html><html itemscope=
window.
d.onabort=
a.test(
(function(){var d=!1;google.
try{}catch(
var _gjwl=location;
function _gjp(){
window.
if (!iesg)
}
})();</
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if(!google.
for(var l=c=0,m;
function n(){if(
</script>
[ <=> ] 11,094 --.-K/s in 0.02s
2013-06-04 22:31:38 (658 KB/s) - written to stdout [11094]
YES
[0m
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Downloading configuration file from: http://
[34;01mhp-
Resolving hplip.sf.net (hplip.sf.net)... 216.34.181.96
Connecting to hplip.sf.net (hplip.
HTTP request sent, awaiting response... 302 Found
Location: http://
--2013-06-04 22:31:39-- http://
Resolving hplip.sourcefor
Reusing existing connection to hplip.sf.net:80.
HTTP request sent, awaiting response... 200 OK
Length: 12051 (12K) [text/plain]
Saving to: `/tmp/tmp4Sw5CJ'
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100%[==
2013-06-04 22:31:39 (599 KB/s) - `/tmp/tmp4Sw5CJ' saved [12051/12051]
[0m
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Checking for network connection...
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Resolving www.google.com (www.google.com)... 206.248.151.148, 206.248.151.158, 206.248.151.178, ...
Connecting to www.google.com (www.google.
HTTP request sent, awaiting response... 302 Found
Location: http://
--2013-06-04 22:31:39-- http://
Resolving www.google.ca (www.google.ca)... 206.248.151.113, 206.248.151.110, 206.248.151.102, ...
Connecting to www.google.ca (www.google.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: `STDOUT'
[<=> ] 0 --.-K/s <!doctype html><html itemscope=
window.
d.onabort=
a.test(
(function(){var d=!1;google.
try{}catch(
var _gjwl=location;
function _gjp(){
window.
if (!iesg)
}
})();</
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for(var l=c=0,m;
function n(){if(
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Downloading plug-in from: http://
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Resolving www.openprintin
Connecting to www.openprintin
HTTP request sent, awaiting response... 200 OK
Length: 1828725 (1.7M) [text/plain]
Saving to: `/tmp/hplip-
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2013-06-04 22:31:45 (348 KB/s) - `/tmp/hplip-
[0m
[34;01mhp-
[34;01mhp-
[34;01mhp-
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Resolving www.openprintin
Connecting to www.openprintin
HTTP request sent, awaiting response... 200 OK
Length: 198 [text/plain]
Saving to: `/tmp/hplip-
0% [ ] 0 --.-K/s
100%[==
2013-06-04 22:31:45 (10.7 MB/s) - `/tmp/hplip-
[0m
[34;01mhp-
Receiving digital keys: /usr/bin/gpg --no-permission
[34;01mhp-
[0m
[34;01mhp-
gpg: Total number processed: 1
gpg: unchanged: 1
[0m
[34;01mhp-
gpg: key A59047B9: "HPLIP (HP Linux Imaging and Printing) <email address hidden>" not changed
gpg: Total number processed: 1
gpg: unchanged: 1
[0m
[34;01mhp-
[34;01mhp-
gpg: Good signature from "HPLIP (HP Linux Imaging and Printing) <email address hidden>"
gpg: WARNING: This key is not certified with a trusted signature!
gpg: There is no indication that the signature belongs to the owner.
Primary key fingerprint: 4ABA 2F66 DBD5 A958 9491 0E06 73D7 70CD A590 47B9
[0m
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gpg: Good signature from "HPLIP (HP Linux Imaging and Printing) <email address hidden>"
gpg: WARNING: This key is not certified with a trusted signature!
gpg: There is no indication that the signature belongs to the owner.
Primary key fingerprint: 4ABA 2F66 DBD5 A958 9491 0E06 73D7 70CD A590 47B9
[0m
[34;01mhp-
Verifying archive integrity... All good.
Uncompressing HPLIP 3.13.5 Plugin Self Extracting Archive.
/tmp/hplip-
[31;01merror: Plug-in install failed.[0m
Done.
[34;01mhp-
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Revision history for this message
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#6 |
Hi David,
From above log, seems /tmp directory doesn't have permissions..
Can you follow below steps:-
1) if /tmp/hplip-
if not, download hplip-3.
2)Run hplip-3.
$ sudo sh hplip-3.
Thanks & Regards,
Amarnath
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Revision history for this message
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#7 |
Amarnath: Still no success:
---cut here---
david:~
david:~
david:~/Desktop$ sudo sh hplip-3.
Verifying archive integrity... All good.
Uncompressing HPLIP 3.13.5 Plugin Self Extracting Archive.
hplip-3.
david:~/Desktop$
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Revision history for this message
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#8 |
Hi David,
Can you try following
$ sudo su
$ sh hplip-3.
$ cd plugin_tmp
$ python ./plugin_install.py
--> Please let me know the following commands output.
$ ls -l hplip-plugin-
$ ls -l plugin_install.py
Thanks & Regards,
Amarnath
Thanks
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Revision history for this message
|
#9 |
Amarnath:
Here's the output of the above. Thanks for working with me on this....
David
---cut here---
root:/home/david# cd hplip-3.13.5/
root:/home/
Creating directory plugin_tmp
Verifying archive integrity... All good.
Uncompressing HPLIP 3.13.5 Plugin Self Extracting Archive.
HP Linux Imaging and Printing System (ver. 3.13.5)
Plugin Installer ver. 3.0
Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Plug-in version: 3.13.5
Installed HPLIP version: 3.13.5
Number of files to install: 24
(process:19190): GConf-WARNING **: Client failed to connect to the D-BUS daemon:
Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.
(process:19190): GConf-WARNING **: Client failed to connect to the D-BUS daemon:
Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.
(process:19190): GConf-WARNING **: Client failed to connect to the D-BUS daemon:
Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.
QGtkStyle was unable to detect the current GTK+ theme.
Qt: Session management error: None of the authentication protocols specified are supported
Done.
root:/home/
root:/home/
HP Linux Imaging and Printing System (ver. 3.13.5)
Plugin Installer ver. 3.0
Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Plug-in version: 3.13.5
Installed HPLIP version: 3.13.5
Number of files to install: 0
(process:19500): GConf-WARNING **: Client failed to connect to the D-BUS daemon:
Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.
(process:19500): GConf-WARNING **: Client failed to connect to the D-BUS daemon:
Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.
(process:19500): GConf-WARNING **: Client failed to connect to the D-BUS daemon:
Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.
QGtkStyle was unable to detect the current GTK+ theme.
Qt: Session management error: None of the authentication protocols specified are supported
Done.
root:/home/
-rwxrwxr-x 1 root root 82 May 7 08:21 hplip-plugin-
root:/home/
-rw-rw-r-- 1 root root 9110 May 7 08:21 plugin_install.py
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Revision history for this message
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#10 |
Hi David,
Seems GTK+ theme has a issue, can you please try following steps.
$ sudo su
$ cd /home/david/
$ python ./plugin_install.py -i
Thanks & Regards,
Amarnath
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Revision history for this message
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#11 |
That appears to have solved it.
Thanks!
David K
