HPLIP

Bloody 3.13.5 BREAKS everything!!!

Asked by Stefano Barale

Hi everybody,
I know you are busy doing GREAT work there, but I have a no-go issue.
When upgraded to 3.13.4 on Ubuntu 12.04 my HP Photosmart 5520 worked JUST SUPERFINE.
Now, after upgrading to 3.13.5 broke down horribly.
I can't print
I can't scan
I can't anything

simply because the hp-setup does NOT recognize the printer as wireless device anymore.
Using the USB is NOT an option, because after that I ALWAYS need the cable to make it work, losing the single most exciting feature of the printer/scanner/allinone thing.
I broke my brain trying to downgrade, but the only version available is 3.13.3, also NOT working.
Please, how do I get back to the FANTASTIC 3.13.4?!?!?!
TIA
Stefano

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Stefano Barale
Solved:
Last query:
Last reply:
Revision history for this message
Amarnath Chitumalla (amarnath-chitumalla) said : 		#1

Hi Stefano,

Sorry for the inconvenience caused.
Can you please provide following logs to analyse the further this issue.

$ hp-wificonfig -g
$ hp-check

Note: logs can't be attached in this question and can be attached by creating in bug.

If you want to hplip-3.13.4 package, you can download @ http://sourceforge.net/projects/hplip/files/hplip/3.13.4/

Thanks & Regards,
Amarnath

Revision history for this message
Stefano Barale (sbarale) said : 		#2

Dear Amarnath,
now I am quite confused. I also found the same link to 3.13.4 and downloaded and, in the first place, it didn't work.
Then, by MANUALLY adding the IP address, it was able to find the device and got back to normal operations.
In the meantime, thou, following the troubleshooting guide from HP I also tried to open ports 161, 162, 9100 on my ADSL modem/router, so I now don't know what fixed it: was it the downgrade to 3.13.4 or manually adding the IP to the device?

Revision history for this message
Stefano Barale (sbarale) said : 		#3

I don't know if it's worth a bug, since using the wifi net of my cellphone I was able to make it work, also.
So it looks pretty much like a network problem (some ADSL modem routers closing some key ports)...

Here's the result from the 2 commands:

$ hp-check

BLA BLA BLA (lost of lines)

No errors or warnings.

Done.

$ hp-wificonfig -g

HP Linux Imaging and Printing System (ver. 3.13.4)
Wifi Configuration Utility ver. 1.1

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-wificonfig[10556]: debug: getDeviceUri(None, None, ('hp',), {'wifi-config': (<built-in function gt>, 0)}, , False)
hp-wificonfig[10556]: debug: Mode=1
hp-wificonfig[10556]: debug: hp:/net/Photosmart_5520_series?ip=192.168.1.3: back_end:hp is_hp:True bus:net model:Photosmart_5520_series serial: dev_file: host:192.168.1.3 zc: port:1
hp-wificonfig[10556]: debug: Cache miss: photosmart_5520_series
hp-wificonfig[10556]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-wificonfig[10556]: debug: Searching for section [photosmart_5520_series] in file /usr/share/hplip/data/models/models.dat
hp-wificonfig[10556]: debug: Found section [photosmart_5520_series] in file /usr/share/hplip/data/models/models.dat
hp-wificonfig[10556]: debug: {'hp:/net/Photosmart_5520_series?ip=192.168.1.3': ['HP2_Photosmart_5520']}
Using device: hp:/net/Photosmart_5520_series?ip=192.168.1.3

hp-wificonfig[10556]: debug: Starting GUI loop...

Revision history for this message
Amarnath Chitumalla (amarnath-chitumalla) said : 		#4

Hi Stefano,

From above, I didn't find any issues. It might worked by using manual IP address during setup.

If you are not facing any issues now, mark it as solved.

Thanks & Regards,
Amarnath

Revision history for this message
Knut Strebe (kstrebe) said : 		#5

it is still open, nothing is solved.
I am no more searching, i have two other
pc's, both are working well.
I am waiting for the next issue of opensuse.
Thanks for your help
Knut Strebe

Am 23.05.2013 07:26, schrieb Amarnath Chitumalla:
> Question #229379 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/229379
>
> Status: Open => Answered
>
> Amarnath Chitumalla proposed the following answer:
> Hi Stefano,
>
> >From above, I didn't find any issues. It might worked by using manual IP
> address during setup.
>
> If you are not facing any issues now, mark it as solved.
>
> Thanks & Regards,
> Amarnath
>

Revision history for this message
Stefano Barale (sbarale) said : 		#6

In fact the issue has been solved, but the problem is identifying the action that solved it.
It can be any of the following:

1. opening ports 161, 162, 9100
2. reinstalling (downgrading to) 3.13.4
3. manually adding the IP of the printer to the hp-setup program

I will then try to upgrade back to 3.13.5 and let you know.
Stef