'CUPS image developement files missing'

Asked by Debbie on 2013-03-12

Linux MInt 13 Cinnamon

HP Photosmart C3180 printer/scanner.

I tried to download and install the latest drivers from the HP opensource website using the shell command, using instrucions as below,

http://hplipopensource.com/hplip-web/install/install/index.html

and the install was running smoothly until I got this error message.

A required dependency 'cups-image (CUPS image-CUPS image developement files) is still missing.

Let me just say a few days ago my printer was flashing that colour ink had run out, and so I oredered new. When I installed the new cartridge I expected the printer to print again, but no. still it was flashing the colour ink as having run out on the printer console. After searching for advice, I read that perhaps it was the drivers were out of date, which is why I am now in this predicament. I can't even print in just black ink.

Any help anyone?

Question information

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HPLIP Edit question
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Revision history for this message
Debbie (deborah-poole) said :
#1

excuse me, but I can see now I didn't have my printer turned on and I should have ... here is the shell script again with better results I hope.

debbie@debbie-GT5042B ~ $ hp-check -t

HP Linux Imaging and Printing System (ver. 3.12.2)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2011-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux debbie-GT5042B 3.2.0-23-generic #36-Ubuntu SMP Tue Apr 10 20:41:14 UTC 2012 i686 i686 i386 GNU/Linux

Distribution:
linuxmint 13

Checking Python version...
OK, version 2.7.3 installed

Checking PyQt 4.x version...
OK, version 4.9.1 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.5.3
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 1.0.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.12.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.12.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.12.2
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 12/03/13 10:07:18
version = 3.12.2

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- --------------------------
  hp:/usb/Photosmart_C3100_series? HP Photosmart C3100 series
  serial=MY658B11V704P9

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Photosmart-C3100-series
-----------------------
Type: Printer
Device URI: hp:/usb/Photosmart_C3100_series?serial=MY658B11V704P9
PPD: /etc/cups/ppd/Photosmart-C3100-series.ppd
PPD Description: HP Photosmart c3100 Series, hpcups 3.12.2
Printer status: printer Photosmart-C3100-series disabled since Fri 01 Mar 2013 10:38:06 ready to print
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
'hpaio' in '/etc/sane.d/dll.d/hplip'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/Photosmart_C3100_series?serial=MY658B11V704P9' is a Hewlett-Packard Photosmart_C3100_series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x5611 at 001:004:
    Device URI: hp:/usb/Photosmart_C3100_series?serial=MY658B11V704P9
    Device node: /dev/bus/usb/001/004
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/004
# owner: root
# group: lp
user::rw-
user:debbie:rw-
group::rw-
mask::rw-
other::r--

---------------
| USER GROUPS |
---------------

debbie adm cdrom sudo dip plugdev lpadmin sambashare

error: User needs to be member of group 'lp' to enable print, scan & fax.
User member of group 'lpadmin'.

-----------
| SUMMARY |
-----------

error: 1 error or warning.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
debbie@debbie-GT5042B ~ $

Revision history for this message
Amarnath Chitumalla (amarnath-chitumalla) said :
#2

Hi,

Please run following command to install cups package. (Provide us the output to analyse further).
$ su -c 'apt-get install libcups2-dev'

-->If cups package is not installing with above command, try to install libcups2-dev package using "software center"
--> Once cups installed properly, now install latest HPLIP from http://hplipopensource.com/hplip-web/install/install/index.html

--> if still problem is not solved, please provide following output
1) go to hplip directory (assuming hplip-3.13.3.run is downloaded to ~/Downloads folder)
$ cd ~/Downloads/hplip-3.13.3

2) run installer in debug mode
$ python ./install.py -g
--> copy and paste above command output here.

Thanks & Regards,
Amarnath

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