HPLIP

HPLIP upgrade fails

Asked by Jan Greeff

HPLIP keeps on offering to upgrade to 3.13.2 but when I try to activate the upgrade nothing happens.

If I try from the terminal, I get these outputs:

1. Some HPLIP applications are running. Press 'y' to close applications or press 'n' to quit upgrade(y=yes*, n=no):

Then when I press 'Y' I get:

2. error: Failed to close either HP-Toolbox/HP-Systray. Manually close and run hp-upgrade again.

That's as far as I get.

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Launchpad Janitor (janitor) said : 		#1

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

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Amarnath Chitumalla (amarnath-chitumalla) said : 		#2

Hi Jan,

If hp-upgrade failed to close the systray, Please close hp-systray manually (by right clicking on hp-systray icon and press Quit) and run hp-upgrade in terminal

$ hp-upgrade

Thanks & Regards,
Amarnath

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Amarnath Chitumalla (amarnath-chitumalla) said : 		#3

Hi Jan,

If hp-upgrade failed to close the systray, Please close hp-systray manually (by right clicking on hp-systray icon and press Quit) and run hp-upgrade in terminal

$ hp-upgrade

Thanks & Regards,
Amarnath

Revision history for this message
Jan Greeff (jan-verslank) said : 		#4

Amarnath, thanks for the belated reply. By this time, almost three weeks later, I have sorted the problem out via a fresh install of my OS and HPlip and I have lost confidence in asking for answers on this forum.

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