HPLIP

Unresolvable issue: hplip 3.12.11 upgrade in Kubuntu 12.10

Asked by Charles Lipton

Problem: Attempt to upgrade from hplip 3.12.8 to hplip 3.12.11 in Kubuntu 12.10 fails at Step 2 (of instructions on HP website for installation to Ubuntu machines). Relevant section of error outout in Konsole is as below. Installation is stopped at this point:

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The following information may help to resolve the situation:

The following packages have unmet dependencies:
 libjpeg-turbo8-dev : Conflicts: libjpeg62-dev but 6b1-2ubuntu2 is to be installed
----------

Attempts to force removal of libjpeg62-dev result in message that file is not installed.

Requested Info:

O/S: Kubuntu 12.10
Printer: HP Photosmart Premium c-309 g-m

Output of "hp-check -t":

NOTE: Check was run once and missing files were generated. Suggested fix was run and corrections were made. After reboot, the installation procedure was begun again with the above result once again being seen. Latest outout of "hp-check -t" is:

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~$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.12.6)
Dependency/Version Check Utility ver. 15

Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

Saving output in log file: /home/onk-01/hp-check.log

Initializing. Please wait...
warning: ubuntu-12.10 version is not supported. Using ubuntu-12.04 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.5.0-22-generic #34-Ubuntu SMP Tue Jan 8 21:47:00 UTC 2013 GNU/Linux
 Host: onk-01
 Proc: 3.5.0-22-generic #34-Ubuntu SMP Tue Jan 8 21:47:00 UTC 2013 GNU/Linux
 Distribution: ubuntu 12.10

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.12.6
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 12.10 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.12.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.12.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1355845846
pending_upgrade_time = 1358025291
latest_available_version = 3.12.11

[last_used]
device_uri = "hp:/net/Photosmart_Premium_C309g-m?ip=192.168.1.6"
printer_name = Photosmart_Premium_C309g-m
working_dir = .

[settings]
systray_visible = 0
systray_messages = 0

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 01/20/2013 11:42:50
version = 3.12.6

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 gs Ghostscript REQUIRED 7.05 9.06 OK -
 network Network-wget OPTIONAL - 1.13.4 OK -
 dbus DBus REQUIRED - 1.6.4 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -
 policykit Admin-Policy-framework OPTIONAL - 0.104 OK -
 xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
 cups CUPS REQUIRED 1.1 1.6.1 OK 'CUPS Scheduler is running'

-------------------------
| General Dependencies |
-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
 libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.3 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.15 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 1.1.1 OK -
 python-devel Python-SDK REQUIRED 2.2 2.7.3 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.9.3 OK -
 cups-devel CUPS-SDK REQUIRED - 1.6.1 OK -
 sane-devel SANE-SDK REQUIRED - 1.0.23 OK -
 libusb USB-Lib REQUIRED - 1.0 OK -
 sane Scan-Lib REQUIRED - 1.0.23 OK -
 cups-image CUPS-Image-Lib REQUIRED - 1.6.1 OK -
 libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
 python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

 gcc gcc-Compiler REQUIRED - 4.7.2 OK -
 libtool Build-tools REQUIRED - 2.4.2 OK -
 make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.12.6 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.12.6 OK -
 hpmudext IO-Extension REQUIRED - 3.12.6 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.12.6 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.12.6 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/Photosmart_Premium_C309g-m?ip=192.168.1.6' is a Hewlett-Packard Photosmart_Premium_C309g-m all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Photosmart_Premium_C309g-m
--------------------------
Type: Printer
Device URI: hp:/net/Photosmart_Premium_C309g-m?ip=192.168.1.6
PPD: /etc/cups/ppd/Photosmart_Premium_C309g-m.ppd
PPD Description: HP Photosmart Premium c309g-m, hpcups 3.12.6
Printer status: printer Photosmart_Premium_C309g-m is idle. enabled since Thu 17 Jan 2013 01:34:17 AM JST
Communication status: Good

--------------
| PERMISSION |
--------------

groups user-groups Required - - OK onk-01 adm lp cdrom sudo dip plugdev lpadmin sambashare vboxusers

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 0
Total Warnings: 0

No errors or warnings.

Done.
----------

Where should I go from here?

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
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Solved by:
Sanjay Kumar
Solved:
Last query:
Last reply:
Revision history for this message
Best Sanjay Kumar (sanjay-kumar14) said : 		#1

Hi,

Can you remove conflicting packages from the package manager and then follow following things.
=> Download and install the latest HPLIP release from
http://hplipopensource.com/hplip-web/install/install/index.html (automatic installer) or
http://hplipopensource.com/hplip-web/install/manual/index.html (manual installation, if automatic installer does not work)

=> run "hp-check --fix" command in the terminal if manual installation is done

=> Reconfigure print queue with the commands in the terminal mentioned below.
       => system-config-printer (remove all print queues)
      => su -c "hp-plugin"
             or
      => sudo hp-plugin (This will download right plugin)
       => hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)
=>Try printing now.

If problem does not get solved then please run following command to capture the logs and send the logs.

$su -c "hp-logcapture"

=>Document used for printing.

=>Scaned copy of printed document.

**Please use "Create a bug report" to attach the logs as "Ask a Question" does not provide the file attachment option

Revision history for this message
Charles Lipton (crlipton) said : 		#2

ISSUE RESOLVED

Thank you for the assistance. I was afraid to remove any more packages than the ones I already had and was worried I was removing other services bit-by-bit. However, by removing _ALL_ offending packages I see that they were either restored or upgraded during hplip install.

After upgrading, my printer began issuing "Error 0xc19a0007" messages, which have also been resolved, thanks to information found in HP's online help section. Unfortunately, resolution came at the cost of having to replace all of the ink cartridges with new ones after first cleaning the ink cartridge carrier.

Revision history for this message
Charles Lipton (crlipton) said : 		#3

Thanks Sanjay Kumar, that solved my question.