HPLIP

hp-setup: queue setup failed

Asked by Bryan Green

I have a parallel port HP DeskJet 960c, and it is all configured and working.
However, hp-setup (from the command line) gets an error at the end, and the graphical tool reports that it fails to see the device. I'd like to be able to use the graphical tool.

Here is the hp-setup output:

HP Linux Imaging and Printing System (ver. 2.7.10)
Printer/Fax Setup Utility ver. 7.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

warning: No display found. Reverting to interactive mode.
(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)

--------------------------
| CHOOSE CONNECTION TYPE |
--------------------------

  Num. Connection Connection Type
                 Type Description
  ------------- ------------- --------------------------
  0* usb Universal Serial Bus (USB)
  1 par Parallel Port (LPT:)

Enter number 0...1 for connection type (q=quit, enter=usb*) ? 1

Using connection type: par

--------------------
| DEVICE DISCOVERY |
--------------------
                                                                                                     Using device: hp:/par/DESKJET_970C?device=/dev/parport0

Setting up device: hp:/par/DESKJET_970C?device=/dev/parport0

 ---------------------
| PRINT QUEUE SETUP |
---------------------

warning: One or more print queues already exist for this device: DeskJet.

Would you like to install another print queue for this device (y=yes, n=no*, q=quit) ? y

Please enter a name for this print queue (m=use model name:'DESKJET_970C'*, q=quit) ?m
Using queue name: DESKJET_970C

Found a possible PPD file: /usr/share/cups/model/foomatic-ppds/HP/HP-DeskJet_970C-hpijs.ppd.gz
Desc: HP DeskJet 970C Foomatic/hpijs

Note: The model number may vary slightly from the actual model number on the device.

Does this PPD file appear to be the correct one (y=yes*, n=no, q=quit) ?
Enter a location description for this printer (q=quit) ?
Enter additonal information or notes for this printer (q=quit) ?

Adding print queue to CUPS:
Device URI: hp:/par/DESKJET_970C?device=/dev/parport0
Queue name: DESKJET_970C
PPD file: /usr/share/cups/model/foomatic-ppds/HP/HP-DeskJet_970C-hpijs.ppd.gz
Location:
Information: error: Printer queue setup failed. Please restart CUPS and try again.

Here is the hp-check.log:

hp-check[2996]: info: :
Initializing. Please wait...
scheduler is running

1.2.12

Linux simon 2.6.22-gentoo-r10 #2 PREEMPT Fri Jan 4 01:01:31 UTC 2008 i686 Pentium III (Coppermine) GenuineIntel GNU/Linux

hp-check[2996]: info: :
hp-check[2996]: info: :---------------
hp-check[2996]: info: :| SYSTEM INFO |
hp-check[2996]: info: :---------------
hp-check[2996]: info: :
hp-check[2996]: info: :[01mBasic system information:[0m
hp-check[2996]: info: :Linux simon 2.6.22-gentoo-r10 #2 PREEMPT Fri Jan 4 01:01:31 UTC 2008 i686 Pent
ium III (Coppermine) GenuineIntel GNU/Linux
hp-check[2996]: info: :
hp-check[2996]: info: :[01mDistribution:[0m
hp-check[2996]: info: :gentoo 0.0
hp-check[2996]: info: :[01m
HPOJ running?[0m
hp-check[2996]: info: :No, HPOJ is not running (OK).
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking Python version...[0m
hp-check[2996]: info: :OK, version 2.4.4 installed
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking PyQt version...[0m
hp-check[2996]: info: :OK, version 3.17 installed.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking SIP version...[0m
hp-check[2996]: info: :OK, Version 4.7.1 installed
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for CUPS...[0m
hp-check[2996]: info: :Status: scheduler is running
hp-check[2996]: info: :Version: 1.2.12
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for Reportlab...[0m
warning: Not installed.
hp-check[2996]: info: :
hp-check[2996]: info: :----------------
hp-check[2996]: info: :| DEPENDENCIES |
hp-check[2996]: info: :----------------
hp-check[2996]: info: :
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: cups - Common Unix Printing System...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: cups-devel- Common Unix Printing System development files...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: gcc - GNU Project C and C++ Compiler...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: libcrypto - OpenSSL cryptographic library...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: libjpeg - JPEG library...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: libnetsnmp-devel - SNMP networking library development files...[0m
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: libpthread - POSIX threads library...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: libtool - Library building support services...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: libusb - USB library...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: make - GNU make utility to maintain groups of programs...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: ppdev - Parallel port support kernel module....[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: PyQt - Qt interface for Python...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: python-devel - Python development files...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: Python 2.3 or greater - Required for fax functionality...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: Python 2.2 or greater - Python programming language...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: Reportlab - PDF library for Python...[0m
warning: NOT FOUND! This is an OPTIONAL dependency. Some HPLIP functionality may not function properly.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: SANE - Scanning library...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: SANE - Scanning library development files...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: scanimage - Shell scanning program...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for dependency: xsane - Graphical scanner frontend for SANE...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :
hp-check[2996]: info: :----------------------
hp-check[2996]: info: :| HPLIP INSTALLATION |
hp-check[2996]: info: :----------------------
hp-check[2996]: info: :
hp-check[2996]: info: :
hp-check[2996]: info: :[01mCurrently installed HPLIP version...[0m
hp-check[2996]: info: :HPLIP 2.7.10 currently installed in '/usr/share/hplip'.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
hp-check[2996]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.7.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-2.7.10
icon=/usr/share/applications
cupsbackend=/usr/libexec/cups/backend
foomatic=/usr/share/foomatic

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=no
cups11-build=no
doc-build=no
shadow-build=no
foomatic-xml-install=no
foomatic-ppd-install=yes
internal-tag=2.7.10.11

hp-check[2996]: info: :
hp-check[2996]: info: :----------------------
hp-check[2996]: info: :| INSTALLED PRINTERS |
hp-check[2996]: info: :----------------------
hp-check[2996]: info: :
hp-check[2996]: info: :
hp-check[2996]: info: :[01mDeskJet[0m
hp-check[2996]: info: :[01m-------[0m
hp-check[2996]: info: :Type: Printer
hp-check[2996]: info: :Installed in HPLIP?: Yes, using the hp: CUPS backend.
hp-check[2996]: info: :Device URI: hp:/par/DESKJET_970C?device=/dev/parport0
hp-check[2996]: info: :PPD: /etc/cups/ppd/DeskJet.ppd
hp-check[2996]: info: :PPD Description: HP DeskJet 970C Foomatic/hpijs (recommended)
hp-check[2996]: info: :Printer status: printer DeskJet is idle. enabled since Sun Jan 6 11:37:08 2008
hp-check[2996]: info: :
hp-check[2996]: info: :----------------------
hp-check[2996]: info: :| SANE CONFIGURATION |
hp-check[2996]: info: :----------------------
hp-check[2996]: info: :
hp-check[2996]: info: :[01m'hpaio' in '/etc/sane.d/dll.conf'...[0m
hp-check[2996]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking output of 'scanimage -L'...[0m
hp-check[2996]: info: :
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

hp-check[2996]: info: :
hp-check[2996]: info: :---------------------
hp-check[2996]: info: :| PYTHON EXTENSIONS |
hp-check[2996]: info: :---------------------
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking 'cupsext' CUPS extension...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking 'pcardext' Photocard extension...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking 'hpmudext' I/O extension...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking 'scanext' SANE scanning extension...[0m
hp-check[2996]: info: :OK, found.
hp-check[2996]: info: :
hp-check[2996]: info: :
hp-check[2996]: info: :-----------------
hp-check[2996]: info: :| USB I/O SETUP |
hp-check[2996]: info: :-----------------
hp-check[2996]: info: :
hp-check[2996]: info: :
hp-check[2996]: info: :[01mChecking for permissions of USB attached printers...[0m
hp-check[2996]: info: :
hp-check[2996]: info: :-----------
hp-check[2996]: info: :| SUMMARY |
hp-check[2996]: info: :-----------
hp-check[2996]: info: :
error: 3 errors and/or warnings.
hp-check[2996]: info: :
hp-check[2996]: info: :Please refer to the installation instructions at:
hp-check[2996]: info: :http://hplip.sourceforge.net/install/index.html

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Aaron Albright
Solved:
Last query:
Last reply:
Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

Please run

tail -f /var/log/messages

and then re-run setup again and post anything in the /var/log/messages

Also lets put cups into debug mode and check the log as you are configuring the printer and please post that as well.

Info how how to do that here:

http://hplip.sourceforge.net/troubleshooting/printing.html

(issue 2)

Thanks!
A

Revision history for this message
Bryan Green (bgreen0) said : 		#2

Okay, I did as you suggested, and for some reason the hp-setup command
completed successfully this time. Go figure.
I can't imagine whats different other than debug being turned on. Must be
the uncertainty principle in action.

On Jan 7, 2008 9:29 AM, Aaron Albright <email address hidden>
wrote:

> Your question #21590 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/21590
>
> Status: Open => Needs information
>
> Aaron Albright requested for more information:
> Please run
>
> tail -f /var/log/messages
>
> and then re-run setup again and post anything in the /var/log/messages
>
> Also lets put cups into debug mode and check the log as you are
> configuring the printer and please post that as well.
>
> Info how how to do that here:
>
> http://hplip.sourceforge.net/troubleshooting/printing.html
>
> (issue 2)
>
> Thanks!
> A
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/hplip/+question/21590
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
Best Aaron Albright (albrigha-deactivatedaccount) said : 		#3

lol

well glad it's working and thanks for your support of hplip!

Aaron

Revision history for this message
Bryan Green (bgreen0) said : 		#4

Thanks Aaron Albright, that solved my question.

Revision history for this message
Chris Scaife (scaife-chris) said : 		#5

I also get "Printer queue setup failed, Please restart CUPS and try again" setting up my USB hp photo smart P1000.

I also wanted to turn on the CUPS debug mode, but that link doesn't seem to work for me :(

Revision history for this message
kamrog (kamilrogalinski) said : 		#6

Hi,
it's now here:

http://hplipopensource.com/node/225

By the way, it helped me as well :)

Thanks