HP OfficeJet 4500 Wireless (G510n) crashes on PC Fax
Hi @all,
I have a strange problem with my HP OficeJet 4500 Wireless (Model G510n):
I run Ubuntu 11.10 and the printer is connected via wireless lan.
hp-check -t brings up:
-------
HP Linux Imaging and Printing System (ver. 3.12.10a)
Dependency/Version Check Utility ver. 15
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time
dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
Saving output in log file: /home/rolandcg/
Initializing. Please wait...
---------------
| SYSTEM INFO |
---------------
Kernel: 3.0.0-26-
Host: asus
Proc: 3.0.0-26-
Distribution: ubuntu 11.10
-------
| HPLIP CONFIGURATION |
-------
HPLIP-Version: HPLIP 3.12.10a
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 11.10 version
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.12.10a
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
Current contents of '/var/lib/
[plugin]
installed = 1
eula = 1
version = 3.12.10a
Current contents of '~/.hplip/
[upgrade]
notify_upgrade=true
last_upgraded_
pending_
latest_
[settings]
systray_visible=0
systray_messages=0
[last_used]
device_
printer_
working_dir=.
[commands]
scan=/usr/bin/xsane -V %SANE_URI%
[refresh]
rate=30
enable=true
type=1
[polling]
enable=false
interval=5
device_list=
[fax]
voice_phone=
email_address=
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------
| External Dependencies |
-------
gs Ghostscript REQUIRED 7.05 9.04 OK -
network Network-wget OPTIONAL - 1.12 OK -
dbus DBus REQUIRED - 1.4.14 OK -
scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
policykit Admin-Policy-
xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
cups CUPS REQUIRED 1.1 1.5.0 OK 'CUPS Scheduler is running'
-------
| General Dependencies |
-------
reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.0 OK -
pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.8.5 OK -
libjpeg JPEG-Lib REQUIRED - - OK -
libpthread POSIX-Threads-Lib REQUIRED - 2.13 OK -
python-dbus Python-DBUS REQUIRED 0.80.0 0.84.0 OK -
python-devel Python-SDK REQUIRED 2.2 2.7.2 OK -
pyqt4 Python-Qt4 REQUIRED 4.0 4.8.5 OK -
cups-devel CUPS-SDK REQUIRED - 1.5.0 OK -
sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
libusb USB-Lib REQUIRED - 1.0 OK -
sane Scan-Lib REQUIRED - 1.0.22 OK -
cups-image CUPS-Image-Lib REQUIRED - 1.5.0 OK -
libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
python-xml Python-XML-Lib REQUIRED - 2.0.1 OK -
python-notify Desktop-
-------
| Compile Time Dependencies |
-------
gcc gcc-Compiler REQUIRED - 4.6.1 OK -
libtool Build-tools REQUIRED - 2.4 OK -
make GNU-Build-tools REQUIRED 3.0 3.81 OK -
-------
| Python Extentions |
-------
cupsext CUPS-Extension REQUIRED - 3.12.10a OK -
pcardext PhotoCard-Extension REQUIRED - 3.12.10a OK -
hpmudext IO-Extension REQUIRED - 3.12.10a OK -
-------
| Scan Configuration |
-------
hpaio HPLIP-SANE-Backend REQUIRED - 3.12.10a OK 'hpaio found in /etc/sane.
scanext Scan-SANE-Extension REQUIRED - 3.12.10a OK -
-------
| DISCOVERED SCANNER DEVICES |
-------
device `hpaio:
-------
| DISCOVERED USB DEVICES |
-------
No devices found.
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
Brother_DCP-115C
----------------
Type: Unknown
Device URI: usb://Brother/
PPD: /etc/cups/
PPD Description: Brother MFC-210C CUPS v1.1
Printer status: printer Brother_DCP-115C disabled since Wed 10 Oct 2012 08:24:46 PM CEST -
Unplugged or turned off
Officejet_
-------
Type: Printer
Device URI: hp:/net/
PPD: /etc/cups/
PPD Description: HP Officejet 4500 g510n-z, hpcups 3.12.10a
Printer status: printer Officejet_
Communication status: Good
Officejet_
-------
Type: Fax
Device URI: hpfax:/
PPD: /etc/cups/
PPD Description: HP Fax hpcups
Printer status: printer Officejet_
Rendering completed
Communication status: Good
--------------
| PERMISSION |
--------------
groups user-groups Required - - OK root lp lpadmin
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-------
None
Missing Optional Dependencies
-------
None
Total Errors: 0
Total Warnings: 1
Done.
-------
Everything works fine, scanning, printing, making copies in BW and color and even sending a fax from the device works fine.
My problem ist: i cannot send a fax from my PC.
There is no error message on my pc, but the device is blinking and rebooting while building up the connection (the opposite fax is ringing, though). When the OfficeJet is rebooted, it prints out a power loss failure statement.
What can I do?
I tried deleting hplip with synaptic and installing a fresh version from console.
I searched with google
I rebooted... nothing..
Please help!
Thanks
Question information
- Language:
- English Edit question
- Status:
- Answered
- For:
- HPLIP Edit question
- Assignee:
- No assignee Edit question
- Last query:
- Last reply:
Can you help with this problem?
Provide an answer of your own, or ask Roland Gutsch for more information if necessary.