hplip: Unable to locate device hpaio:/usb/HP_LaserJet_Professional_M1212nf_MFP

Hi,

Thanks for reporting the issue in HPLIP. Please follow below instructions.
=> Download and install the latest HPLIP release from
http://hplipopensource.com/hplip-web/install/install/index.html (automatic installer) or
http://hplipopensource.com/hplip-web/install/manual/index.html (manual installation, if automatic installer is not supported)

=> run "hp-check --fix" command in the terminal if manual installation is done

=> Reconfigure print queue with the commands in the terminal mentioned below.
       => system-config-printer (remove all print queues)
      => su -c "hp-plugin" (This will download right plugin)
       => hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)
=>Try printing now.

Dear Sanjay Kumar, thanks for the help.

I performed the installation as you recommended, but the printer was not recognized buy "hp-setup":

~> hp-setup

HP Linux Imaging and Printing System (ver. 3.12.10a)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Searching... (bus=usb, search=(None), desc=0)
error: No devices found on bus: usb

also again "lsusb" returns:
Bus 002 Device 005: ID 03f0:052a Hewlett-Packard

To test the printer I installed it by network connection, and in this case it worked normally.
But by USB connection it is still not recognized by my system.

Next I will post the new "hp-check", the instance "http://localhost:631/printers/HP_LaserJet_Professional_M1212nf_MFP_3" is working.

~> hp-check -t

HP Linux Imaging and Printing System (ver. 3.12.10a)
Dependency/Version Check Utility ver. 15

Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to
determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already
built HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile-
and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

Saving output in log file: /home/boselli/hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

 Kernel: 2.6.37.6-0.20-desktop #1 SMP PREEMPT 2011-12-19 23:39:38 +0100 GNU/Linux
 Host: zeferino
 Proc: 2.6.37.6-0.20-desktop #1 SMP PREEMPT 2011-12-19 23:39:38 +0100 GNU/Linux
 Distribution: suse 11.4

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.12.10a
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for suse distro 11.4 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.12.10a

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/HP
ppdbase=/usr/share/cups/model
doc=/usr/share/doc/hplip-3.12.10a
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.12.10a
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.12.10a

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = false
last_upgraded_time = 1350856541
pending_upgrade_time = 0

[installation]
date_time = 10/22/2012 12:33:15
version = 3.12.10a

[scan_plugins]
bb_marvell.so = Present
bb_soapht.so = Present
bb_soap.so = Present

[fax_plugins]
fax_marvell.so = Present

[print_plugins]
lj.so = Present

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 gs Ghostscript REQUIRED 7.05 9.00 OK -
 network Network-wget OPTIONAL - 1.12 OK -
 dbus DBus REQUIRED - 1.4.1 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
 policykit Admin-Policy-framework OPTIONAL - 0.99 OK -
 xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
 cups CUPS REQUIRED 1.1 1.4.6 OK 'CUPS Scheduler is running'

-------------------------
| General Dependencies |
-------------------------

 error: reportlab Python-PDF-Lib OPTIONAL 2.0 - MISSING 'reportlab needs to be installed'
 libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.0 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.8.3 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.11.3 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 0.83.2 OK -
 python-devel Python-SDK REQUIRED 2.2 2.7 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.8.3 OK -
 cups-devel CUPS-SDK REQUIRED - 1.4.6 OK -
 sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
 libusb USB-Lib REQUIRED - 1.0 OK -
 sane Scan-Lib REQUIRED - 1.0.22 OK -
 cups-image CUPS-Image-Lib REQUIRED - 1.4.6 OK -
 libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.6.1 OK -
 python-xml Python-XML-Lib REQUIRED - 2.0.0 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

 gcc gcc-Compiler REQUIRED - 4.5.1 OK -
 libtool Build-tools REQUIRED - 2.2.6 OK -
 make GNU-Build-tools REQUIRED 3.0 3.82 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.12.10a OK -
 pcardext PhotoCard-Extension REQUIRED - 3.12.10a OK -
 hpmudext IO-Extension REQUIRED - 3.12.10a OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.12.10a OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.12.10a OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/HP_LaserJet_Professional_M1212nf_MFP?zc=NPI493039' is a Hewlett-Packard HP_LaserJet_Professional_M1212nf_MFP all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_LaserJet_Professional_M1212nf_MFP
------------------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Professional_M1212nf_MFP?serial=000000000ST00C1DSI1c
PPD: /etc/cups/ppd/HP_LaserJet_Professional_M1212nf_MFP.ppd
PPD Description: HP LaserJet Professional m1212nf MFP, hpcups 3.12.10a, requires proprietary plugin
Printer /usr/lib/cups/backend/hp failedfessional_M1212nf_MFP disabled since Mon 22 Oct 2012 12:32:04 PM BRST -

HP Linux Imaging and Printing System (ver. 3.12.10a)
System Tray Status Service ver. 2.0

Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

/usr/lib64/python2.7/site-packages/gtk-2.0/gtk/__init__.py:127: RuntimeWarning: PyOS_InputHook is not available for interactive use of PyGTK
  set_interactive(1)
Required plug-in status: Installed
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_Professional_M1212nf_MFP?serial=000000000ST00C1DSI1c
error: Device not found
error: Communication status: Failed

HP_LaserJet_Professional_M1212nf_MFP_2
--------------------------------------
Type: Unknown
Device URI: socket://10.15.0.100:9100
PPD: /etc/cups/ppd/HP_LaserJet_Professional_M1212nf_MFP_2.ppd
PPD Description: HP LaserJet Professional m1212nf MFP, hpcups 3.12.10a, requires proprietary plugin
Printer Ready to print. HP_LaserJet_Professional_M1212nf_MFP_2 is idle. enabled since Mon 22 Oct 2012 12:23:40 PM BRST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

HP_LaserJet_Professional_M1212nf_MFP_3
--------------------------------------
Type: Printer
Device URI: hp:/net/HP_LaserJet_Professional_M1212nf_MFP?zc=NPI493039
PPD: /etc/cups/ppd/HP_LaserJet_Professional_M1212nf_MFP_3.ppd
PPD Description: HP LaserJet Professional m1212nf MFP, hpcups 3.12.10a, requires proprietary plugin
Printer ready to printr HP_LaserJet_Professional_M1212nf_MFP_3 is idle. enabled since Mon 22 Oct 2012 12:31:47 PM BRST
Required plug-in status: Installed
Communication status: Good

HP_LaserJet_Professional_M1212nf_MFP_fax
----------------------------------------
Type: Fax
Device URI: hpfax:/usb/HP_LaserJet_Professional_M1212nf_MFP?serial=000000000ST00C1DSI1c
PPD: /etc/cups/ppd/HP_LaserJet_Professional_M1212nf_MFP_fax.ppd
PPD Description: HP Fax3 hpcups

(hp-systray:3447): libnotify-WARNING **: Missing symbol 'gdk_screen_make_display_name'
Printer status: printer HP_LaserJet_Professional_M1212nf_MFP_fax is idle. enabled since Mon 22 Oct 2012 11:25:14 AM BRST
Required plug-in status: Installed
error: Unable to communicate with device (code=12): hpfax:/usb/HP_LaserJet_Professional_M1212nf_MFP?serial=000000000ST00C1DSI1c
error: Device not found
error: Communication status: Failed

HP_LaserJet_Professional_M1212nf_MFP_fax_2
------------------------------------------
Type: Fax
Device URI: hpfax:/net/HP_LaserJet_Professional_M1212nf_MFP?zc=NPI493039
PPD: /etc/cups/ppd/HP_LaserJet_Professional_M1212nf_MFP_fax_2.ppd
PPD Description: HP Fax3 hpcups
|
(hp-systray:3447): libnotify-WARNING **: Missing symbol 'gdk_screen_make_display_name'
Printer status: printer HP_LaserJet_Professional_M1212nf_MFP_fax_2 is idle. enabled since Mon 22 Oct 2012 12:17:20 PM BRST
Required plug-in status: Installed
Communication status: Good

samsung
-------
Type: Unknown
Device URI: socket://192.168.0.10:9100
PPD: /etc/cups/ppd/samsung.ppd
PPD Description: Samsung CLP-300 Foomatic/foo2qpdl (recommended)
Printer status: printer samsung is idle. enabled since Sun 14 Oct 2012 03:48:57 PM BRT
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

--------------
| PERMISSION |
--------------

groups user-groups Required - - OK users sys lp

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 2
Total Warnings: 2

Done.

==========

I also tried to change the USB cable and also the computer, and none connection by USB was established in any case. It may be a hardware problem?

Thanks,

Hi Macro,

Probably smart install might be enabled, please follow below instruction.

Can you please try the following steps.
1)Run 'lsusb'
        (It will display one device as Hewlett-Packard.)
        e.g. Bus 001 Device 002: ID 03f0:002a Hewlett-Packard

2) Now Run in teminal :
$ lsusb -d 03f0:002a -v | grep bNumInterfaces

-->If bNumInterfaces = 1, then smart install feature has been enabled. If this is enabled, your device will be detected as CDRom from where you can install the software on windows. Unfortunately we don't support this feature in Linux as of now. If you disable this feature on device, your device will be detected in Linux. To disable this you should have a windows machine and can follow the below steps.
1. Download the Full Driver for Windows from www.hp.com
2. Run the exe, extract it to a folder.
3. Go to extracted folder/UTIL directory
4. Connect your device.
5. Run SIUtility.exe and follow the wizard to disable the feature.

Thanks & Regards,
Amarnath