HPLIP

Photosmart D5160 prints test page after printing

Asked by neoex

I have a problem with hp photosmart d5160: whatever file i choose to print, after having printed that, my printer begins to print the self-test page. I have to stop it with the 'X' button on the printer.
This happen with hplip 2.7.10 (from repo) and 2.7.12 (manually installed).
I noticed that when it prints the test page, the memory card led is flashing. It doesn't matter is the memory card is plugged or not.
It seems a driver issue, because:
- if i'm printing from memory card, this doesn't happen
- with gutenprint this doesn't happen, but i have another problems and limitations

I'm using archlinux. Here's the output from hp-check -t:

HP Linux Imaging and Printing System (ver. 2.7.12)
Dependency/Version Check Utility ver. 12.2

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux arch 2.6.23-ARCH #1 SMP PREEMPT Fri Dec 21 19:39:35 UTC 2007 i686 Intel(R) Pentium(R) D CPU 2.80GHz GenuineIntel GNU/Linux

Distribution:
unknown 0.0

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.1 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
OK, Version 4.7.3 installed

Checking for CUPS...
Status: la stampa programmata è in esecuzione
Version: 1.3.5

Checking for Reportlab...
warning: Not installed.

----------------
| DEPENDENCIES |
----------------

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
warning: NOT FOUND! This is an OPTIONAL dependency. Some HPLIP functionality may not function properly.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-devel - Python development files...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL dependency. Some HPLIP functionality may not function properly.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
warning: NOT FOUND! This is an OPTIONAL dependency. Some HPLIP functionality may not function properly.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 2.7.12 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.7.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-2.7.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
foomatic=/usr/share/foomatic

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-xml-install=yes
foomatic-ppd-install=no
internal-tag=2.7.12.10

-------------------------------
| DISCOVERED PARALLEL DEVICES |
-------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- --------------------------
  hp:/usb/Photosmart_D5100_series? HP Photosmart D5100 series
  serial=MY7654116X04SK

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

warning: No queues found.

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0xc402 at 005:011:
    Device URI: hp:/usb/Photosmart_D5100_series?serial=MY7654116X04SK
    Device node: /dev/bus/usb/005/011
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/005/011
# owner: root
# group: lp
user::rw-
group::rw-
other::r--

-----------
| SUMMARY |
-----------

error: 4 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Thank you.

Question information

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Solved by:
neoex
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Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

It looks like hp doesn't detect the printer configured using the hpbackend

"warning: No queues found."

The test page that is printed is that a cups test page or hplip?

Also try running hp-setup to configure the printer, and you get the same result?

If so configure cups for debug mode, view the log and paste it here or at pastebin.

How to here: (issue 2)

http://hplip.sourceforge.net/troubleshooting/printing.html

Have a good day!

A

Revision history for this message
neoex (neoex-dc) said : 		#2

Before adding the printer i unplugged the usb as said on the website.
I tried to configure the printer using cups and also with hp-setup. The result is the same.

I think the test page is the own printer test page. It is composed by squares and lines. That's not the cups or hplip one.

http://pastebin.com/m573592d7
The test page printing began at about 18:34:20.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#3

I know you said you tried it with cups, but just to be clear did you try using the USB backend or the HPLIP backend in cups? You should see the printer listed twice one for usb and for hplip. Try using the usb backend and see if you have the same problem.

This will let us narrow it down a little. Also I didn't see anything remarkable in your cups log.

I'm thinking right now that there is some garbage data that's being sent at the end of the job.

Does this happen with multi page documents? Are you using a usb hub? Possible to try a different cable and/or usb port?

I'm going to try and reproduce this however I wont be able to until tomorrow. Sorry for the delay.

Aaron

Revision history for this message
neoex (neoex-dc) said : 		#4

I've just tried with both backends: still same problem.
This time i reinstalled hplip 2.7.10 from repositories, and i've rebooted pc before adding the printers in cups.

This happens also with multi page documents: the test(?) page is printed after the whole print job.
I'm not using a usb hub. The problem persists using a different usb port. I will try with another cable.

Thank you for your time.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#5

If it's happening as well with the cups backend it tells us that it appears to not be an hplip problem, as it happens without hplip.

It does seem the printer is getting some extra data from someplace, possible to try the printer on a different system does it have the same result?

A

Revision history for this message
neoex (neoex-dc) said : 		#6

Yes, it happens also when not using hp backend, but the driver is still hplip... with gutenprint this doesn't happen (but it makes the printer 'crazy': it doesn't turn off well until i wait some minutes).

Now i'm going to try on this pc with ubuntu.
In the next days i will try on a friend's pc.

Revision history for this message
neoex (neoex-dc) said : 		#7

Same with ubuntu 7.04 + cups 1.2.8 + hpijs* 2.7.2 + hplip 1.7.3 (and a different cable on another usb port).

*I'm not so sure whether i got the difference: hpijs -> driver; hplip -> cups backend. That's right?
I'm thinking that on archlinux hpijs and hplip were merged into one package: hplip.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#8

We haven't been able to reproduce this..it would seem with what we know right now that there may be a printer hardware problem going on.

Sorry I couldn't help more.

A

Revision history for this message
John Hosszu (john-hosszu) said : 		#9

that sounds like a cartride test page...did you change pens recently? Have you always pressed cancel on this page?

Revision history for this message
neoex (neoex-dc) said : 		#10

@John Josszu: i didn't get what you mean with 'pen' (sorry, I'm not english), but I've solved with my retailer help: the color ink cartridge wasn't correctly recognized. Changing it solved the problem.