Unable to communicate with device (code=12): hp/usb/Officejet_G85
Hi
I am using Ubuntu 10.04 and today I installed hplip-3.12.9.run for trying to print.
What I can make up of the error codes is that the USB device of my printer HP Officejet G85 cannot be found.
Can you help me out?
After I followed the automatic installing instructions then I had to restart
I runned hp-setup
than hp-check-r
and hp-check --fix
(At the end it is saying that the printer not in use is but of course it is)
lizzy@lizzy-2:~$ hp-check --fix
HP Linux Imaging and Printing System (ver. 3.12.9)
Dependency/Version Check Utility ver. 15
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
Saving output in log file: /home/lizzy/
Initializing. Please wait...
---------------
| SYSTEM INFO |
---------------
Kernel: 2.6.32-43-generic #97-Ubuntu SMP Wed Sep 5 16:42:26 UTC 2012 GNU/Linux
Host: lizzy-2
Proc: 2.6.32-43-generic #97-Ubuntu SMP Wed Sep 5 16:42:26 UTC 2012 GNU/Linux
Distribution: ubuntu 10.04
-------
| HPLIP CONFIGURATION |
-------
HPLIP-Version: HPLIP 3.12.9
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 10.04 version
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.12.9
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-tag=3.12.9
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
Current contents of '/var/lib/
Plugins are not installed. Could not access file: Bestand of map bestaat niet
Current contents of '~/.hplip/
[last_used]
printer_name =
working_dir = .
device_uri = "hp:/usb/
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[upgrade]
notify_upgrade = true
last_upgraded_time = 1349103073
latest_
pending_
[installation]
version = 3.12.9
date_time = 01-10-12 17:04:56
[settings]
systray_messages = 0
systray_visible = 0
[fax]
email_address =
voice_phone =
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
device_list =
interval = 5
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------
| External Dependencies |
-------
gs Ghostscript REQUIRED 7.05 8.71 OK -
network Network-wget OPTIONAL - 1.12 OK -
dbus DBus REQUIRED - 1.2.16 OK -
scanimage Shell-Scanning OPTIONAL 1.0 1.0.20 OK -
policykit Admin-Policy-
error: xsane SANE-GUI OPTIONAL 0.9 - MISSING 'xsane needs to be installed'
cups CUPS REQUIRED 1.1 1.4.3 OK 'CUPS Scheduler is running'
-------
| General Dependencies |
-------
reportlab Python-PDF-Lib OPTIONAL 2.0 2.4 OK -
libcrypto OpenSSL-Crypto-Lib REQUIRED - 0.9.8 OK -
pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.7.2 OK -
libjpeg JPEG-Lib REQUIRED - - OK -
libpthread POSIX-Threads-Lib REQUIRED - 2.11.1 OK -
python-dbus Python-DBUS REQUIRED 0.80.0 0.83.0 OK -
python-devel Python-SDK REQUIRED 2.2 2.6.5 OK -
pyqt4 Python-Qt4 REQUIRED 4.0 4.7.2 OK -
cups-devel CUPS-SDK REQUIRED - 1.4.3 OK -
sane-devel SANE-SDK REQUIRED - 1.0.20 OK -
libusb USB-Lib REQUIRED - 1.0 OK -
sane Scan-Lib REQUIRED - 1.0.20 OK -
cups-image CUPS-Image-Lib REQUIRED - 1.4.3 OK -
libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.2 OK -
python-xml Python-XML-Lib REQUIRED - 2.0.0 OK -
python-notify Desktop-
-------
| Compile Time Dependencies |
-------
gcc gcc-Compiler REQUIRED - 4.4.3 OK -
libtool Build-tools REQUIRED - 2.2.6 OK -
make GNU-Build-tools REQUIRED 3.0 3.81 OK -
-------
| Python Extentions |
-------
cupsext CUPS-Extension REQUIRED - 3.12.9 OK -
pcardext PhotoCard-Extension REQUIRED - 3.12.9 OK -
hpmudext IO-Extension REQUIRED - 3.12.9 OK -
-------
| Scan Configuration |
-------
hpaio HPLIP-SANE-Backend REQUIRED - 3.12.9 OK 'hpaio found in /etc/sane.
scanext Scan-SANE-Extension REQUIRED - 3.12.9 OK -
-------
| DISCOVERED SCANNER DEVICES |
-------
No Scanner found.
-------
| DISCOVERED USB DEVICES |
-------
No devices found.
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
OfficeJet_G85
-------------
Type: Printer
Device URI: hp:/usb/
PPD: /etc/cups/
PPD Description: HP Officejet g85, hpcups 3.12.9
Printer status: printer OfficeJet_G85 is niet in gebruik. ingeschakeld sinds ma 01 okt Processing page 8...
error: Unable to communicate with device (code=12): hp:/usb/
error: Device not found
Question information
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- Status:
- Solved
- For:
- HPLIP Edit question
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- Solved by:
- Amarnath Chitumalla
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