HPLIP

My printer quit communicating with my system! Error 5012?

Asked by Alexander Bumgardner

So I checked the results after searching for similar errors, but they all seemed different. Anyway, I have an HP Officejet 4620, am running Ubuntu 12.04 32-bit on a Desktop, and for some reason when I try to use the printer I get the following: "HPLIP Device Status, Officejet_4620_series (CN23S1332905RT) Device Communication Error (5012)"

 After viewing the output of hp-check -t I remembered the printer quit working one day after it ran out of ink. I changed out the cartridges and it hasn't worked since. Weird!

Heres the output:

alcidious25@extremis:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.12.6)
Dependency/Version Check Utility ver. 15

Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version

Saving output in log file: /home/alcidious25/hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Kernel: 3.2.0-30-generic-pae #48-Ubuntu SMP Fri Aug 24 17:14:09 UTC 2012 GNU/Linux
Host: extremis
Proc: 3.2.0-30-generic-pae #48-Ubuntu SMP Fri Aug 24 17:14:09 UTC 2012 GNU/Linux
Distribution: ubuntu 12.04

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.12.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 12.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.12.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.12.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.12.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 09/21/2012 18:59:34
version = 3.12.6

[upgrade]
notify_upgrade = false
last_upgraded_time = 1346773217
pending_upgrade_time = 0
latest_available_version = 3.12.9

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hpfax:/usb/Officejet_4620_series?serial=CN23S1332905RT"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

gs Ghostscript REQUIRED 7.05 9.05 OK -
network Network-wget OPTIONAL - 1.13.4 OK -
dbus DBus REQUIRED - 1.4.18 OK -
scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
policykit Admin-Policy-framework OPTIONAL - 0.104 OK -
xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running'

-------------------------
| General Dependencies |
-------------------------

reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.1 OK -
libjpeg JPEG-Lib REQUIRED - - OK -
libpthread POSIX-Threads-Lib REQUIRED - 2.15 OK -
python-dbus Python-DBUS REQUIRED 0.80.0 1.0.0 OK -
python-devel Python-SDK REQUIRED 2.2 2.7.3 OK -
pyqt4 Python-Qt4 REQUIRED 4.0 4.9.1 OK -
cups-devel CUPS-SDK REQUIRED - 1.5.3 OK -
sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
libusb USB-Lib REQUIRED - 1.0 OK -
sane Scan-Lib REQUIRED - 1.0.22 OK -
cups-image CUPS-Image-Lib REQUIRED - 1.5.3 OK -
libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
python-xml Python-XML-Lib REQUIRED - 2.0.1 OK -
python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

gcc gcc-Compiler REQUIRED - 4.6.3 OK -
libtool Build-tools REQUIRED - 2.4.2 OK -
make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

cupsext CUPS-Extension REQUIRED - 3.12.6 OK -
pcardext PhotoCard-Extension REQUIRED - 3.12.6 OK -
hpmudext IO-Extension REQUIRED - 3.12.6 OK -

-----------------------
| Scan Configuration |
-----------------------

hpaio HPLIP-SANE-Backend REQUIRED - 3.12.6 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.12.6 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Officejet_4620
--------------
Type: Printer
Device URI: hp:/usb/Officejet_4620_series?serial=CN23S1332905RT
PPD: /etc/cups/ppd/Officejet_4620.ppd
PPD Description: HP Officejet 4620 Series, hpcups 3.12.6
Printer status: printer Officejet_4620 disabled since Tue 04 Sep 2012 11:22:03 AM EDT - Unplugged or turned off
error: Unable to communicate with device (code=12): hp:/usb/Officejet_4620_series?serial=CN23S1332905RT
error: Device not found
error: Communication status: Failed

Officejet_4620_2
----------------
Type: Printer
Device URI: hp:/usb/Officejet_4620_series?serial=CN23S1332905RT
PPD: /etc/cups/ppd/Officejet_4620_2.ppd
PPD Description: HP Officejet j4660 Series, hpcups 3.12.6
Printer status: printer Officejet_4620_2 disabled since Tue 04 Sep 2012 11:22:03 AM EDT Unplugged or turned off
error: Unable to communicate with device (code=12): hp:/usb/Officejet_4620_series?serial=CN23S1332905RT
error: Device not found
error: Communication status: Failed

Officejet_4620_fax
------------------
Type: Fax
Device URI: hpfax:/usb/Officejet_4620_series?serial=CN23S1332905RT
PPD: /etc/cups/ppd/Officejet_4620_fax.ppd
PPD Description: HP Fax hpcups
Printer status: printer Officejet_4620_fax disabled since Tue 04 Sep 2012 11:22:03 AM EDUnplugged or turned off
error: Unable to communicate with device (code=12): hpfax:/usb/Officejet_4620_series?serial=CN23S1332905RT
error: Device not found
error: Communication status: Failed

Officejet_4620_fax_2
--------------------
Type: Fax
Device URI: hpfax:/usb/Officejet_4620_series?serial=CN23S1332905RT
PPD: /etc/cups/ppd/Officejet_4620_fax_2.ppd
PPD Description: HP Fax4 hpcups
Printer status: printer Officejet_4620_fax_2 disabled since Tue 04 Sep 2012 11:22:03 AM Unplugged or turned off
error: Unable to communicate with device (code=12): hpfax:/usb/Officejet_4620_series?serial=CN23S1332905RT
error: Device not found
error: Communication status: Failed

--------------
| PERMISSION |
--------------

groups user-groups Required - - OK alcidious25 adm lp cdrom sudo audio dip video plugdev lpadmin pulse pulse-access sambashare

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 4
Total Warnings: 0

Done.
alcidious25@extremis:~$

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
Sanjay Kumar (sanjay-kumar14) said : 		#1

Hi,

Thanks for reporting the issue in HPLIP. To help us understand and analyze the issue please follow following things.
=> Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html (automatic) or http://hplipopensource.com/hplip-web/install/manual/index.html (manual, if automatic does not work)

=> run "hp-check --fix" command in the terminal if manual installation is done

=> Reconfigure print queue with the commands in the terminal mentioned below.
       => system-config-printer (remove all print queues)
       => hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)

=>Try printing now.
If problem does not get solved then please run following command to capture the logs and send the logs.

$sudo hp-logcapture

**Please use "Create a bug report" to attach the logs as "Ask a Question" does not provide the file attachment option

Can you help with this problem?

Provide an answer of your own, or ask Alexander Bumgardner for more information if necessary.

To post a message you must log in.