HPLIP

I have a HP Officejet Pro L7500 printer with Suse os and can not get the printer to print web pages. what do I need to do?

Asked by tmountain

I have an HP Officejet Pro L7500 printer with Suse os and can not get it to print a web page. What can I do to correct this?

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Amarnath Chitumalla (amarnath-chitumalla) said : 		#1

Hi,
Can you let us know which hplip version is installed in your system.
What is exact issue, is the issue only with web page printing or any printing?

Please provide us following logs to analyse the issue.
=> Procedure to capture some logs.
    a) Open /etc/cups/cupsd.conf in root mode and replace
        LogLevel warn
          with
       LogLevel debug
       hpLogLevel 15
    b) Open Terminal and run following commands:
       => su
       => /etc/init.d/cups restart
                  or
       => service cups restart
       => cd /tmp
       => rm *.out
       => rm *.bmp
       => hp-check -t > /tmp/hpcheck.log
    c) Try to print the file and then send
          => /var/log/syslog (if present),
          => /var/log/messages (if present),
          => /var/log/cups/error_log
          => /tmp/*.bmp
          => /tmp/*.out
          => /tmp/hpcheck.log
          => document used for printing.

Note:- logs can attached by creating bug in this launchpad.

Thanks & Regards,
Amarnath

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