HPLIP

Unable to scan via network m175nw

Asked by Thomas Speier

I just bought an HP LaserJet Pro 100 MFP M175nw AIO printer. I am trying to get the printer connected to my computer running Linux Mint 13. I download HPLIP version 3.12.6 from the HP linux website, and the printer is found and works great. However, when I try to scan using xsane, I get a message saying "No devices available". I got around this using the troubleshooting page http://hplipopensource.com/node/212.

When I provide the URI from hp-makeuri as an argument to xsane, I get the following error: "Failed to open device `hpaio:/net/HP_LaserJet_100_colorMFP_M175nw?ip=192.168.1.204': Invalid argument." Can you please help me resolve this so that I can scan across the network to my Linux computer?

Thank you.

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Thomas Speier
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Amarnath Chitumalla (amarnath-chitumalla) said : 		#1

Hi Thomas Speier,

Please check whether "192.168.1.204" IP address is accessible.
$ ping 192.168.1.204

if ping command is fine, just run xsane command.
$ xsane

If you are facing any problem, please post us "hp-check " output here.

Thanks & Regards,
Amarnath

Revision history for this message
Thomas Speier (tspeier) said : 		#2

The network connectivity to the printer is fine because I can print to the printer, I just cannot scan.

xsane returns the following error: "Failed to open device `hpaio:/net/HP_LaserJet_100_colorMFP_M175nw?ip=192.168.1.204': Invalid argument."

I will post the hp-check output when I get home tonight.

Revision history for this message
Thomas Speier (tspeier) said : 		#3

Here is the output from hp-check:

hp-check[2473]: info: :
Initializing. Please wait...
LinuxMint

13

WARNING: gnome-keyring:: couldn't connect to: /tmp/keyring-wgptHc/pkcs11: No such file or directory
scheduler is running

1.5.3

Linux thomas-linux 3.2.0-27-generic #43-Ubuntu SMP Fri Jul 6 14:25:57 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

hp-check[2473]: info: :
hp-check[2473]: info: :---------------
hp-check[2473]: info: :| SYSTEM INFO |
hp-check[2473]: info: :---------------
hp-check[2473]: info: :
3.2.0-27-generic #43-Ubuntu SMP Fri Jul 6 14:25:57 UTC 2012 GNU/Linux

thomas-linux

3.2.0-27-generic #43-Ubuntu SMP Fri Jul 6 14:25:57 UTC 2012 GNU/Linux

hp-check[2473]: info: : Kernel: 3.2.0-27-generic #43-Ubuntu SMP Fri Jul 6 14:25:57 UTC 2012 GNU/Linux
 Host: thomas-linux
 Proc: 3.2.0-27-generic #43-Ubuntu SMP Fri Jul 6 14:25:57 UTC 2012 GNU/Linux
 Distribution: linuxmint 13
hp-check[2473]: info: :
hp-check[2473]: info: :-----------------------
hp-check[2473]: info: :| HPLIP CONFIGURATION |
hp-check[2473]: info: :-----------------------
hp-check[2473]: info: :
hp-check[2473]: info: :HPLIP-Version: HPLIP 3.12.6
hp-check[2473]: info: :HPLIP-Home: /usr/share/hplip
hp-check[2473]: info: :HPLIP-Installation: Auto installation is supported for linuxmint distro 13 version
hp-check[2473]: info: :
hp-check[2473]: info: :[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
hp-check[2473]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.12.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.12.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=no
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.12.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

hp-check[2473]: info: :
hp-check[2473]: info: :[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m
hp-check[2473]: info: :[plugin]
installed = 1
eula = 1
version = 3.12.6

hp-check[2473]: info: :
hp-check[2473]: info: :[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
hp-check[2473]: info: :[installation]
date_time = 08/13/2012 20:40:46
version = 3.12.6

[upgrade]
notify_upgrade = true
last_upgraded_time = 1344053178
pending_upgrade_time = 0
latest_available_version = 3.12.6

[scan_plugins]
bb_marvell.so = Present
bb_soapht.so = Present
bb_soap.so = Present

[fax_plugins]
fax_marvell.so = Present

[print_plugins]
lj.so = Present
hbpl1.so = Present

[last_used]
device_uri = hp:/net/HP_LaserJet_100_colorMFP_M175nw?ip=192.168.1.204
printer_name =
working_dir = .

[settings]
systray_visible = 0
systray_messages = 0

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

hp-check[2473]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[2473]: info: :
hp-check[2473]: info: :--------------------------
hp-check[2473]: info: :| External Dependencies |
hp-check[2473]: info: :--------------------------
hp-check[2473]: info: :
hp-check[2473]: info: : gs Ghostscript REQUIRED 7.05 9.05 OK -
hp-check[2473]: info: : network Network-wget OPTIONAL - 1.13.4 OK -
hp-check[2473]: info: : dbus DBus REQUIRED - 1.4.18 OK -
hp-check[2473]: info: : scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
hp-check[2473]: info: : policykit Admin-Policy-framework OPTIONAL - 0.104 OK -
hp-check[2473]: info: : xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
WARNING: gnome-keyring:: couldn't connect to: /tmp/keyring-wgptHc/pkcs11: No such file or directory
scheduler is running

hp-check[2473]: info: : cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running'
hp-check[2473]: info: :
hp-check[2473]: info: :-------------------------
hp-check[2473]: info: :| General Dependencies |
hp-check[2473]: info: :-------------------------
hp-check[2473]: info: :
hp-check[2473]: info: : reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
hp-check[2473]: info: : libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
hp-check[2473]: info: : pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
hp-check[2473]: info: : pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.1 OK -
hp-check[2473]: info: : libjpeg JPEG-Lib REQUIRED - - OK -
hp-check[2473]: info: : libpthread POSIX-Threads-Lib REQUIRED - 2.15 OK -
hp-check[2473]: info: : python-dbus Python-DBUS REQUIRED 0.80.0 1.0.0 OK -
hp-check[2473]: info: : python-devel Python-SDK REQUIRED 2.2 2.7.3 OK -
hp-check[2473]: info: : pyqt4 Python-Qt4 REQUIRED 4.0 4.9.1 OK -
hp-check[2473]: info: : cups-devel CUPS-SDK REQUIRED - 1.5.3 OK -
hp-check[2473]: info: : sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
hp-check[2473]: info: : libusb USB-Lib REQUIRED - 1.0 OK -
hp-check[2473]: info: : sane Scan-Lib REQUIRED - 1.0.22 OK -
hp-check[2473]: info: : cups-image CUPS-Image-Lib REQUIRED - 1.5.3 OK -
hp-check[2473]: info: : libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
hp-check[2473]: info: : python-xml Python-XML-Lib REQUIRED - 2.0.1 OK -
hp-check[2473]: info: : python-notify Desktop-notifications OPTIONAL - - OK -
hp-check[2473]: info: :
hp-check[2473]: info: :------------------------------
hp-check[2473]: info: :| Compile Time Dependencies |
hp-check[2473]: info: :------------------------------
hp-check[2473]: info: :
hp-check[2473]: info: : gcc gcc-Compiler REQUIRED - 4.6.3 OK -
hp-check[2473]: info: : libtool Build-tools REQUIRED - 2.4.2 OK -
hp-check[2473]: info: : make GNU-Build-tools REQUIRED 3.0 3.81 OK -
hp-check[2473]: info: :
hp-check[2473]: info: :----------------------
hp-check[2473]: info: :| Python Extentions |
hp-check[2473]: info: :----------------------
hp-check[2473]: info: :
hp-check[2473]: info: : cupsext CUPS-Extension REQUIRED - 3.12.6 OK -
hp-check[2473]: info: : pcardext PhotoCard-Extension REQUIRED - 3.12.6 OK -
hp-check[2473]: info: : hpmudext IO-Extension REQUIRED - 3.12.6 OK -
hp-check[2473]: info: :
hp-check[2473]: info: :-----------------------
hp-check[2473]: info: :| Scan Configuration |
hp-check[2473]: info: :-----------------------
hp-check[2473]: info: :
hp-check[2473]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.12.6 OK 'hpaio found in /etc/sane.d/dll.conf'
hp-check[2473]: info: : scanext Scan-SANE-Extension REQUIRED - 3.12.6 OK -
hp-check[2473]: info: :
hp-check[2473]: info: :------------------------------
hp-check[2473]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[2473]: info: :------------------------------
hp-check[2473]: info: :
hp-check[2473]: info: :No Scanner found.
hp-check[2473]: info: :
hp-check[2473]: info: :--------------------------
hp-check[2473]: info: :| DISCOVERED USB DEVICES |
hp-check[2473]: info: :--------------------------
hp-check[2473]: info: :
hp-check[2473]: info: :No devices found.
hp-check[2473]: info: :
hp-check[2473]: info: :---------------------------------
hp-check[2473]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[2473]: info: :---------------------------------
hp-check[2473]: info: :
hp-check[2473]: info: :
hp-check[2473]: info: :[01mWARNING[0m
hp-check[2473]: info: :[01m-------[0m
hp-check[2473]: info: :Type: Unknown
hp-check[2473]: info: :Device URI: gnome-keyring:: couldn't connect to: /tmp/keyring-wgptHc/pkcs11: No such file or directory
hp-check[2473]: info: :
hp-check[2473]: info: :[01mHPMFP175nw[0m
hp-check[2473]: info: :[01m----------[0m
hp-check[2473]: info: :Type: Printer
hp-check[2473]: info: :Device URI: hp:/net/HP_LaserJet_100_colorMFP_M175nw?zc=MFP175
hp-check[2473]: info: :PPD: /etc/cups/ppd/HPMFP175nw.ppd
hp-check[2473]: info: :PPD Description: HP LaserJet 100 color MFP M175 Postscript (recommended)
hp-check[2473]: info: :Printer status: WARNING: gnome-keyring:: couldn't connect to: /tmp/keyring-wgptHc/pkcs11: No such file or directoryprinter HPMFP175nw is idle. enabled since Sat 04 Aug 2012 12:08:10 AM EDT
hp-check[2473]: info: :Required plug-in status: Installed
hp-check[2473]: info: :Communication status: Good
hp-check[2473]: info: :
hp-check[2473]: info: :
hp-check[2473]: info: :--------------
hp-check[2473]: info: :| PERMISSION |
hp-check[2473]: info: :--------------
hp-check[2473]: info: :
users adm lp dialout fax cdrom floppy tape sudo audio dip video plugdev fuse scanner lpadmin sambashare

hp-check[2473]: info: :groups user-groups Required - - OK users adm lp dialout fax cdrom floppy tape sudo audio dip video plugdev fuse scanner lpadmin sambashare

hp-check[2473]: info: :
hp-check[2473]: info: :-----------
hp-check[2473]: info: :| SUMMARY |
hp-check[2473]: info: :-----------
hp-check[2473]: info: :
hp-check[2473]: info: :[01mMissing Required Dependencies[0m
hp-check[2473]: info: :[01m-----------------------------[0m
hp-check[2473]: info: :None
hp-check[2473]: info: :
hp-check[2473]: info: :[01mMissing Optional Dependencies[0m
hp-check[2473]: info: :[01m-----------------------------[0m
hp-check[2473]: info: :None
hp-check[2473]: info: :
hp-check[2473]: info: :
hp-check[2473]: info: :Total Errors: 2
hp-check[2473]: info: :Total Warnings: 0
hp-check[2473]: info: :
hp-check[2473]: info: :
hp-check[2473]: info: :Done.

Revision history for this message
Amarnath Chitumalla (amarnath-chitumalla) said : 		#4

Hi Thomas Speier,

Can you please make following changes and try scan, other functionality.

$ su
$ su -
=> take a backup "/usr/share/hplip/data/model/model.dat" (just for safe side)
$ cp /usr/share/hplip/data/model/model.dat /usr/share/hplip/data/model/model.dat_orginal

$ gedit /usr/share/hplip/data/model/model.dat
--> search for "[hp_laserjet_100_colormfp_m175nw]" string.
--> few lines below, find "io-mfp-mode=3".
--> replace to "io-mfp-mode=1" from "io-mfp-mode=3"
--> restart printer and PC.

--> Now try scan.
$ xsane

Thanks & Regards,
Amarnath

Revision history for this message
bobwdn (rewdn) said : 		#5

I am having a very similar issue and will be watching this thread. Thanks.

Revision history for this message
Thomas Speier (tspeier) said : 		#6

I switched over to Debian 6.0.4 last night and the scanner now works. I do not know what the issue was with Linux Mint 13.

Revision history for this message
bobwdn (rewdn) said : 		#7

I gave up expecting a solution to this issue. I understand that some issues could be to obscure to concern a developer. There time is wisely spent elsewhere. About three weeks ago (beginning of September, 2012) I installed Ubuntu 12.04LTS over the Linux Mint 13 install. I have other Ubuntu machines that scan with our Officejet 6310 just fine. The new install of Ubuntu scans just fine on the same hardware that LM13 was running on. So, that suggests to me that in my case it was not hardware related but rather software related, hence LM13 was to blame. Sorry, LM13. I could never be 100% sure, though. Bottom line, Ubuntu worked out of the box.