HPLIP

[Smart-connect] hp-setup can't find m1132 MFP on USB (ubuntu 11.10)

Asked by Roux

Hi,

I just bought a HP LaserJet Professional m1132 MFP and can't make it work on my Ubuntu 11.10 machine.

If I just plug it, the printer gets found and installed automatically into System/Config/Printers but when I try and print a testpage, it fails laternatively with either "/usr/lib/cups/filter/hpcups failed" or "/usr/lib/cups/backend/hp failed".

So I tried to run hp-setup (both with sudo or not) and, weirdly since my machine obviously see the printer, hp-setup cannot find it and fails with "error: No devices found on bus: usb", sometimes popping up a (Device Communication error 5012)

hp-toolbox also pops out this error message "error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH60LXPSI1c"

Below is the output of hp-setup -tb.

Thanks a lot in advance!

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.0.0-23-generic-pae #39-Ubuntu SMP Thu Jul 19 19:39:19 UTC 2012 GNU/Linux
 Host: zooze
 Proc: 3.0.0-23-generic-pae #39-Ubuntu SMP Thu Jul 19 19:39:19 UTC 2012 GNU/Linux
 Distribution: ubuntu 11.10

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.12.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 11.10 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.12.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.12.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.12.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.12.6

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1342901962
pending_upgrade_time = 0
latest_available_version = 3.12.6

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH60LXPSI1c"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[scan_plugins]
bb_marvell.so = Present
bb_soapht.so = Present
bb_soap.so = Present

[fax_plugins]
fax_marvell.so = Present

[print_plugins]
lj.so = Present
hbpl1.so = Present

[installation]
date_time = 28/07/2012 21:20:43
version = 3.12.6

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 gs Ghostscript REQUIRED 7.05 9.04 OK -
 network Network-wget OPTIONAL - 1.12 OK -
 dbus DBus REQUIRED - 1.4.14 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
 policykit Admin-Policy-framework OPTIONAL - 0.102 OK -
 xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
 cups CUPS REQUIRED 1.1 1.5.0 OK 'CUPS Scheduler is running'

-------------------------
| General Dependencies |
-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
 libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.0 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.8.5 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.13 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 0.84.0 OK -
 python-devel Python-SDK REQUIRED 2.2 2.7.2 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.8.5 OK -
 cups-devel CUPS-SDK REQUIRED - 1.5.0 OK -
 sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
 libusb USB-Lib REQUIRED - 1.0 OK -
 sane Scan-Lib REQUIRED - 1.0.22 OK -
 cups-image CUPS-Image-Lib REQUIRED - 1.5.0 OK -
 libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
 python-xml Python-XML-Lib REQUIRED - 2.0.1 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

 gcc gcc-Compiler REQUIRED - 4.6.1 OK -
 libtool Build-tools REQUIRED - 2.4 OK -
 make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.12.6 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.12.6 OK -
 hpmudext IO-Extension REQUIRED - 3.12.6 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.12.6 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.12.6 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-Deskjet-840c
---------------
Type: Unknown
Device URI: smb://WORKGROUP/FREEBOX/Hewlett-Packard%20DeskJet%20840C
PPD: /etc/cups/ppd/HP-Deskjet-840c.ppd
PPD Description: HP Deskjet 840c, hpcups 3.11.7
Printer status: printer HP-Deskjet-840c is idle. enabled since ven. 10 févr. 2012 22:53:20 CET
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

HP-LaserJet-4L
--------------
Type: Unknown
Device URI: smb://WORKGROUP/FREEBOX/Hewlett-Packard%20LaserJet%204L
PPD: /etc/cups/ppd/HP-LaserJet-4L.ppd
PPD Description: HP LaserJet 4L Foomatic/ljet4 (recommended)
Printer status: printer HP-LaserJet-4L is idle. enabled since sam. 21 juil. 2012 22:46:43 CEST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

HP-LaserJet-Professional-m1132-MFP
----------------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH60LXPSI1c
PPD: /etc/cups/ppd/HP-LaserJet-Professional-m1132-MFP.ppd
PPD Description: HP LaserJet Professional m1132 MFP, hpcups 3.12.6, requires proprietary plugin
Printer status: printer HP-LaserJet-Professional-m1132-MFP is idle. enabled since sam. 28 juil. 2012 21:11:47 CEST
Required plug-in status: Installed
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH60LXPSI1c
error: Device not found
error: Communication status: Failed

--------------
| PERMISSION |
--------------

groups user-groups Required - - OK roux adm lp dialout cdrom plugdev lpadmin admin sambashare

USB HP-LaserJet-Professional-m1132-MFP Required - - OK Node:'/dev/bus/usb/002/006' Perm:' root lp rw- rw- rw- rw- rw-'

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 3
Total Warnings: 0

Done.

Question information

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Revision history for this message
Roux (b-ooghe) said : 		#1

After more investigating, it looks like I'm experiencing the "smart-connect" hazard : my printer is recognized as a cd-rom and therefore can't discuss with hplip https://bugs.launchpad.net/ubuntu/+source/usb-modeswitch/+bug/813482
It doesn not looklike this issue has been solved yet except by first removing slartconnect from the printer within windows and I do not have any windows machine. Any news on the matter ?

Below mys syslog and dmesg indicating the cdrom recognition on usb replug:

Jul 29 04:55:55 localhost kernel: [28905.524459] usb 2-4: USB disconnect, device number 10
Jul 29 04:56:29 localhost kernel: [28940.204042] usb 2-4: new high speed USB device number 11 using ehci_hcd
Jul 29 04:56:30 localhost mtp-probe: checking bus 2, device 11: "/sys/devices/pci0000:00/0000:00:1d.7/usb2/2-4"
Jul 29 04:56:30 localhost kernel: [28940.340088] scsi10 : usb-storage 2-4:1.0
Jul 29 04:56:30 localhost mtp-probe: bus: 2, device: 11 was not an MTP device
Jul 29 04:56:30 localhost logger: loading HP Device 002 011
Jul 29 04:56:30 localhost udevd[16906]: missing file parameter for attr
Jul 29 04:56:30 localhost logger: loading hp_printer_device 002 011
Jul 29 04:56:30 localhost logger: loading HP Device 2-4 2-4
Jul 29 04:56:30 localhost hp-mkuri: io/hpmud/model.c 625: unable to find [hp_laserjet_professional_m1132_mfp] support-type in /usr/share/hplip/data/models/models.dat
Jul 29 04:56:30 localhost hp-mkuri: io/hpmud/model.c 625: unable to find [s{product}] support-type in /usr/share/hplip/data/models/models.dat
Jul 29 04:56:30 localhost hp-check-plugin: hp-check-plugin[16997]: error: hp-systray must be running.#012 Run 'hp-systray &' in a terminal.
Jul 29 04:56:31 localhost kernel: [28941.341134] scsi 10:0:0:0: CD-ROM HP Smart Install 1.0 PQ: 0 ANSI: 2
Jul 29 04:56:31 localhost kernel: [28941.361737] sr1: scsi3-mmc drive: 0x/0x caddy
Jul 29 04:56:31 localhost kernel: [28941.361944] sr 10:0:0:0: Attached scsi CD-ROM sr1
Jul 29 04:56:31 localhost kernel: [28941.362072] sr 10:0:0:0: Attached scsi generic sg3 type 5
Jul 29 04:56:33 localhost kernel: [28944.217968] type=1400 audit(1343530593.945:94): apparmor="STATUS" operation="profile_replace" name="/usr/lib/cups/backend/cups-pdf" pid=17056 comm="apparmor_parser"
Jul 29 04:56:33 localhost kernel: [28944.219348] type=1400 audit(1343530593.945:95): apparmor="STATUS" operation="profile_replace" name="/usr/sbin/cupsd" pid=17056 comm="apparmor_parser"
Jul 29 04:56:34 localhost udev-configure-printer: add /module/lp
Jul 29 04:56:34 localhost udev-configure-printer: Failed to get parent
Jul 29 04:56:34 localhost hp-config_usb_printer: hp-config_usb_printer[16992]: error: Run 'hp-systray &' in a terminal.

[28905.524459] usb 2-4: USB disconnect, device number 10
[28940.204042] usb 2-4: new high speed USB device number 11 using ehci_hcd
[28940.340088] scsi10 : usb-storage 2-4:1.0
[28941.341134] scsi 10:0:0:0: CD-ROM HP Smart Install 1.0 PQ: 0 ANSI: 2
[28941.361737] sr1: scsi3-mmc drive: 0x/0x caddy
[28941.361944] sr 10:0:0:0: Attached scsi CD-ROM sr1
[28941.362072] sr 10:0:0:0: Attached scsi generic sg3 type 5
[28944.217968] type=1400 audit(1343530593.945:94): apparmor="STATUS" operation="profile_replace" name="/usr/lib/cups/backend/cups-pdf" pid=17056 comm="apparmor_parser"
[28944.219348] type=1400 audit(1343530593.945:95): apparmor="STATUS" operation="profile_replace" name="/usr/sbin/cupsd" pid=17056 comm="apparmor_parser"

Revision history for this message
Sanjay Kumar (sanjay-kumar14) said : 		#2

Hi Roux,

Please wait for few days as the support for disabling the smart install from Linux will probably be available in the next release scheduled in a months time or so. We will surely let you know if we can provide a patch in the meantime. Sorry for the inconvenience.

Thanks,
Sanjay

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