HPLIP

Photosmart dosn't print again

Asked by Sören on 2007-12-19

Hi,
see first:
Can't print with oss10.3 on C4280 (Solved)

yesterday I switched my off my PC and printer. Today I turned it on and I can't print again.
I tried to resolve it the same way like yesterday but the printer is playing dead.
YAST can recognize it so the cable should be OK.

Any idea?

Sören

Question information

Language:: English Edit question

Status:: Solved

For:: HPLIP Edit question

Assignee:: No assignee Edit question

Solved by:: Sören

Solved:: 2007-12-23

Last query:: 2007-12-23

Last reply:: 2007-12-22

Link existing bug

Revision history for this message

Aaron Albright (albrigha-deactivatedaccount) said on 2007-12-19:

Can you run tail -f /var/log/messages, try and print and post the log?

Also run hp-check again..not sure why it would have just stopped..

Thanks!

Revision history for this message

Sören (prolaser) said on 2007-12-19:

OK, here my tail msg

Dec 19 18:45:10 Schneider python: hp-toolbox[9053]: warning: Reportlab not installed. Fax coverpages disabled.
Dec 19 18:45:15 Schneider Photosmart_C4200_series?serial=MY78NJM27N04VP: io/hpmud/musb.c 549: invalid product id string: Operation not permitted
Dec 19 18:45:15 Schneider Photosmart_C4200_series?serial=MY78NJM27N04VP: io/hpmud/musb.c 1003: unable to open hp:/usb/Photosmart_C4200_series?serial=MY78NJM27N04VP
Dec 19 18:45:15 Schneider Photosmart_C4200_series?serial=MY78NJM27N04VP: INFO: open device failed; will retry in 30 seconds...
Dec 19 18:45:16 Schneider hpijs: io/hpmud/musb.c 549: invalid product id string: Operation not permitted
Dec 19 18:45:16 Schneider hpijs: io/hpmud/musb.c 1003: unable to open hp:/usb/Photosmart_C4200_series?serial=MY78NJM27N04VP

Revision history for this message

Aaron Albright (albrigha-deactivatedaccount) said on 2007-12-19:

Hmm. Mind posting hp-check -t as well?

Thanks!
A

Revision history for this message

Sören (prolaser) said on 2007-12-19:

hp-check -t

HP Linux Imaging and Printing System (ver. 2.7.7)
Dependency/Version Check Utility ver. 10.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux Schneider 2.6.22.13-0.3-default #1 SMP 2007/11/19 15:02:58 UTC i686 i686 i386 GNU/Linux

Distribution:
suse 10.3

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.1 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
OK, Version 4.7 installed

Checking for CUPS...
Status: Scheduler wird ausgeführt
Version: 1.3.4

----------------
| DEPENDENCIES |
----------------

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-devel - Python development files...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL dependency. Some HPLIP functionality may not function properly.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 2.7.7 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.7.7

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
foomatic=/usr/share/foomatic

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-xml-install=no
foomatic-ppd-install=yes
internal-tag=2.7.7.27

----------------------
| INSTALLED PRINTERS |
----------------------

warning: No queues found.

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/Photosmart_C4200_series?serial=MY78NJM27N04VP' is a Hewlett-Packard Photosmart_C4200_series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking proper HPLIP I/O setup (USB I/O only)...
error: udev "usb_device" access mode is INCORRECT: 0644 (it must be 066x)

Checking for permissions of USB attached printers...
HP Device 0x5c11 at 006:005:
    Device URI: hp:/usb/Photosmart_C4200_series?serial=MY78NJM27N04VP
    Device node: /dev/bus/usb/006/005
    Mode: 0664
    UID: 0 (root)
    GID: 7 (lp)
    Device group and mode appear correct.

Is user 'ale' a member of the 'lp' group?
Yes (OK)

Is user 'sly' a member of the 'lp' group?
Yes (OK)

-----------
| SUMMARY |
-----------

error: 3 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html