Can't print with oss10.3 on C4280

Asked by Sören

Hello,
I have OSS 10.3 and a Photosmart C4280 first it printed all fine, now it seem dead.
YAST can find the printer but when I want to print the Testpage it seems like dead.

How can I find out what's happening?

Thx

Sören

Question information

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Status:
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For:
HPLIP Edit question
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Solved by:
Aaron Albright
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Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said :
#1

Can you please run hp-check and post the output?

Thanks.

Aaron

Revision history for this message
Sören (prolaser) said :
#2

here it is:

HP Linux Imaging and Printing System (ver. 2.7.7)
Dependency/Version Check Utility ver. 10.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux Schneider 2.6.22.13-0.3-default #1 SMP 2007/11/19 15:02:58 UTC i686 i686 i386 GNU/Linux

Distribution:
suse 10.3

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.1 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
OK, Version 4.7 installed

Checking for CUPS...
Status: Scheduler läuft
Version: 1.2.12

----------------
| DEPENDENCIES |
----------------

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-devel - Python development files...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL dependency. Some HPLIP functionality may not function properly.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 2.7.7 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.7.7

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
foomatic=/usr/share/foomatic

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-xml-install=no
foomatic-ppd-install=yes
internal-tag=2.7.7.27

----------------------
| INSTALLED PRINTERS |
----------------------

warning: No queues found.

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking proper HPLIP I/O setup (USB I/O only)...
error: udev "usb_device" access mode is INCORRECT: 0644 (it must be 066x)

Checking for permissions of USB attached printers...
HP Device 0x5c11 at 002:002:
    Device URI: hp:/usb/Photosmart_C4200_series?serial=MY78NJM27N04VP
    Device node: /dev/bus/usb/002/002
    Mode: 0664
    UID: 0 (root)
    GID: 7 (lp)
    Device group and mode appear correct.

Is user 'ale' a member of the 'lp' group?
warning: NO (HPLIP USB I/O users must be member of 'lp' group)
note: This may not be a problem if this user will not be printing using HPLIP USB I/O.

Is user 'sly' a member of the 'lp' group?
warning: NO (HPLIP USB I/O users must be member of 'lp' group)
note: This may not be a problem if this user will not be printing using HPLIP USB I/O.

-----------
| SUMMARY |
-----------

error: 5 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Revision history for this message
Best Aaron Albright (albrigha-deactivatedaccount) said :
#3

It doesn't appear your system is configure for using the hplip backend. Run hp-setup and see if that will resolve this.

Hope this helps.

A

Revision history for this message
Sören (prolaser) said :
#4

Thanks Aaron Albright, that solved my question.