HPLIP

LaserJetP1102w Self Install undo

Asked by David Oxland

I Have the above printer failed on Ubuntu 12.04
It actually did install and worked fine then failled after a short time I believe due to a Operating System update.
After talking to HP help people I believe I need to disable a seting in the printer itself which calls for a Self Install in Windows.
 I do not know how to do this.

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
David Oxland (doxland) said : 		#1

results of HP-check-b
[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

HP_LaserJet_Professional_P1102w
-------------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000Q93422TSI1c
PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102w.ppd
PPD Description: HP LaserJet Professional p1102w, hpcups 3.12.2, requires proprietary plugin
Printer status: printer HP_LaserJet_Professional_P1102w is idle. enabled since Wed 13 Jun 2012 06:22:06 PM PDT
Required plug-in status: Installed
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000Q93422TSI1c
error: Device not found
error: Communication status: Failed

HP_LaserJet_Professional_P1102w_2
---------------------------------
Type: Unknown
Device URI: usb://HP/LaserJet%20Professional%20P1102w?serial=000000000Q93422TSI1c
PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102w_2.ppd
PPD Description: HP LaserJet Professional p1102w, hpcups 3.12.4, requires proprietary plugin
Printer status: printer HP_LaserJet_Professional_P1102w_2 now printing HP_LaserJet_ProfeWaiting for printer to become available.18 Jun 2012 02:35:14 PM PDT
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0x32a at 002:004:
    Device URI: hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000Q93422TSI1c
    Device node: /dev/bus/usb/002/004
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/002/004
# owner: root
# group: lp
user::rw-
user:david:rw-
group::rw-
mask::rw-
other::r--

---------------
| USER GROUPS |
 ---------------

david adm lp cdrom sudo dip plugdev lpadmin sambashare

User member of group 'lp'. Enables print/ scan/ fax.
User member of group 'lpadmin'.

-----------
| SUMMARY |
 -----------

error: 2 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
david@david-System-Product-Name:~$ hp-check -b

HP Linux Imaging and Printing System (ver. 3.12.4)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2011-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux david-System-Product-Name 3.2.0-25-generic #40-Ubuntu SMP Wed May 23 20:30:51 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

Distribution:
ubuntu 12.04

Checking Python version...
OK, version 2.7.3 installed

Checking PyQt 4.x version...
OK, version 4.9.1 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.5.3
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 1.0.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.12.4 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.12.4

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-3.12.4
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.12.4
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1339661889
pending_upgrade_time = 0
latest_available_version = 3.12.4

[installation]
date_time = 12-06-18 15:14:03
version = 3.12.4

[Scanner_plugins]
bb_marvell.so = Present
bb_soapht.so = Present
bb_soap.so = Present

[Fax_plugins]
fax_marvell.so = Present

[Printer_plugins]
lj.so = Present

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000Q93422TSI1c"
printer_name = HP_LaserJet_Professional_P1102w
working_dir = .

[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

HP_LaserJet_Professional_P1102w
-------------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000Q93422TSI1c
PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102w.ppd
PPD Description: HP LaserJet Professional p1102w, hpcups 3.12.2, requires proprietary plugin
Printer status: printer HP_LaserJet_Professional_P1102w is idle. enabled since Wed 13 Jun 2012 06:22:06 PM PDT
Required plug-in status: Installed
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000Q93422TSI1c
error: Device not found
error: Communication status: Failed

HP_LaserJet_Professional_P1102w_2
---------------------------------
Type: Unknown
Device URI: usb://HP/LaserJet%20Professional%20P1102w?serial=000000000Q93422TSI1c
PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102w_2.ppd
PPD Description: HP LaserJet Professional p1102w, hpcups 3.12.4, requires proprietary plugin
Printer status: printer HP_LaserJet_Professional_P1102w_2 now printing HP_LaserJet_ProfeWaiting for printer to become available.18 Jun 2012 02:35:14 PM PDT
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0x32a at 002:004:
    Device URI: hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000Q93422TSI1c
    Device node: /dev/bus/usb/002/004
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/002/004
# owner: root
# group: lp
user::rw-
user:david:rw-
group::rw-
mask::rw-
other::r--

---------------
| USER GROUPS |
 ---------------

david adm lp cdrom sudo dip plugdev lpadmin sambashare

User member of group 'lp'. Enables print/ scan/ fax.
User member of group 'lpadmin'.

-----------
| SUMMARY |
 -----------

error: 2 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

Revision history for this message
Srikanth (srikanth-lokare) said : 		#2

Hi David,

Smart Install feature is enabled on your device. If you disable this feature on device, your device will be detected in Linux. To disable this you should have a windows machine and can follow the below steps.

1. Download the Full Driver for Windows from www.hp.com or http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=4075452&lc=en&cc=us&dlc=en&lang=en&cc=us
2. Run the exe, extract it to a folder.
3. Go to extracted folder/UTIL directory 4. Connect your device.
5. Run SIUtility.exe and follow the wizard to disable the feature.

After disabling this feature USB should work. Please follow steps from comment#2 after disabling smart install.

Thanks and Regards,
Srikanth Lokare

Can you help with this problem?

Provide an answer of your own, or ask David Oxland for more information if necessary.

To post a message you must log in.