P1102w Ubuntu 12.04 64-bit

Asked by David Oxland on 2012-06-10

I have the above printer and OS
Prinrter installed about 6 months ago
after a couple of months the printer qui working sih errors(can't remember what)
 Went to HPLIP site and installed new version /home/david/Desktop/hplip-3.12.4.run. observing all the instructions about quit and restart.
 Now running hp-setup takes me to the cups page and selecting USB produces no devices found and communication error 5012
 I don't know where to turn next.

 Ubuntu support are working on this for one month now with no joy
They say it's in the printer stacks .
 Can you please help?
 Thanks in advance

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2012-06-10
Last reply:
2012-06-19
David Oxland (doxland) said : #1

david@david-System-Product-Name:~$ hp-check

HP Linux Imaging and Printing System (ver. 3.12.4)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux david-System-Product-Name 3.2.0-24-generic #39-Ubuntu SMP Mon May 21 16:52:17 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

Distribution:
ubuntu 12.04

Checking Python version...
OK, version 2.7.3 installed

Checking PyQt 4.x version...
OK, version 4.9.1 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.5.3
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 1.0.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.12.4 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.12.4

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.12.4
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.12.4
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = "hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000Q93422TSI1c"
printer_name = HP-LaserJet-Professional-P1102w
working_dir = .

[settings]
systray_visible = 0
systray_messages = 0

[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 12-06-09 18:13:27
version = 3.12.4

[upgrade]
notify_upgrade = true
last_upgraded_time = 1339287910
pending_upgrade_time = 0
latest_available_version = 3.12.4

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_LaserJet_Professional_P1102w
-------------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000Q93422TSI1c
PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102w.ppd
PPD Description: HP LaserJet Professional p1102w, hpcups 3.12.4, requires proprietary plugin
Printer status: printer HP_LaserJet_Professional_P1102w is idle. enabled since Sat 09 Jun 2012 05:28:50 PM PDT
error: Required plug-in status: Not installed
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000Q93422TSI1c
error: Device not found
error: Communication status: Failed

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x32a at 002:004:
    Device URI: hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000Q93422TSI1c
    Device node: /dev/bus/usb/002/004
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/002/004
# owner: root
# group: lp
user::rw-
user:david:rw-
group::rw-
mask::rw-
other::r--

---------------
| USER GROUPS |
---------------

david adm lp cdrom sudo dip plugdev lpadmin sambashare

-----------
| SUMMARY |
-----------

error: 2 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
david@david-System-Product-Name:~$

Srikanth (srikanth-lokare) said : #2

Hi,

Can you please try the following.

1. Delete the existing print queues.
2. Re-configure the queue using "hp-setup" from the terminal.
3. Download and install the required plugin when prompted. This device require plug-in to perform Print operation.

If the problem persists, post us the output of "lsusb -v" from the teminal.

Thanks for using HPLIP.

Thanks and Regards,
Srikanth Lokare

David Oxland (doxland) said : #3

      bDescriptorType 4
      bInterfaceNumber 1
      bAlternateSetting 10
      bNumEndpoints 1
      bInterfaceClass 14 Video
      bInterfaceSubClass 2 Video Streaming
      bInterfaceProtocol 0
      iInterface 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 5
          Transfer Type Isochronous
          Synch Type Asynchronous
          Usage Type Data
        wMaxPacketSize 0x1380 3x 896 bytes
        bInterval 1
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 1
      bAlternateSetting 11
      bNumEndpoints 1
      bInterfaceClass 14 Video
      bInterfaceSubClass 2 Video Streaming
      bInterfaceProtocol 0
      iInterface 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 5
          Transfer Type Isochronous
          Synch Type Asynchronous
          Usage Type Data
        wMaxPacketSize 0x13fc 3x 1020 bytes
        bInterval 1
    Interface Association:
      bLength 8
      bDescriptorType 11
      bFirstInterface 2
      bInterfaceCount 2
      bFunctionClass 1 Audio
      bFunctionSubClass 2 Streaming
      bFunctionProtocol 0
      iFunction 0
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 2
      bAlternateSetting 0
      bNumEndpoints 0
      bInterfaceClass 1 Audio
      bInterfaceSubClass 1 Control Device
      bInterfaceProtocol 0
      iInterface 0
      AudioControl Interface Descriptor:
        bLength 9
        bDescriptorType 36
        bDescriptorSubtype 1 (HEADER)
        bcdADC 1.00
        wTotalLength 38
        bInCollection 1
        baInterfaceNr( 0) 3
      AudioControl Interface Descriptor:
        bLength 12
        bDescriptorType 36
        bDescriptorSubtype 2 (INPUT_TERMINAL)
        bTerminalID 1
        wTerminalType 0x0201 Microphone
        bAssocTerminal 0
        bNrChannels 1
        wChannelConfig 0x0000
        iChannelNames 0
        iTerminal 0
      AudioControl Interface Descriptor:
        bLength 9
        bDescriptorType 36
        bDescriptorSubtype 3 (OUTPUT_TERMINAL)
        bTerminalID 3
        wTerminalType 0x0101 USB Streaming
        bAssocTerminal 1
        bSourceID 5
        iTerminal 0
      AudioControl Interface Descriptor:
        bLength 9
        bDescriptorType 36
        bDescriptorSubtype 6 (FEATURE_UNIT)
        bUnitID 5
        bSourceID 1
        bControlSize 1
        bmaControls( 0) 0x03
          Mute Control
          Volume Control
        bmaControls( 1) 0x00
        iFeature 0
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 3
      bAlternateSetting 0
      bNumEndpoints 0
      bInterfaceClass 1 Audio
      bInterfaceSubClass 2 Streaming
      bInterfaceProtocol 0
      iInterface 0
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 3
      bAlternateSetting 1
      bNumEndpoints 1
      bInterfaceClass 1 Audio
      bInterfaceSubClass 2 Streaming
      bInterfaceProtocol 0
      iInterface 0
      AudioStreaming Interface Descriptor:
        bLength 7
        bDescriptorType 36
        bDescriptorSubtype 1 (AS_GENERAL)
        bTerminalLink 3
        bDelay 1 frames
        wFormatTag 1 PCM
      AudioStreaming Interface Descriptor:
        bLength 11
        bDescriptorType 36
        bDescriptorSubtype 2 (FORMAT_TYPE)
        bFormatType 1 (FORMAT_TYPE_I)
        bNrChannels 1
        bSubframeSize 2
        bBitResolution 16
        bSamFreqType 1 Discrete
        tSamFreq[ 0] 16000
      Endpoint Descriptor:
        bLength 9
        bDescriptorType 5
        bEndpointAddress 0x86 EP 6 IN
        bmAttributes 5
          Transfer Type Isochronous
          Synch Type Asynchronous
          Usage Type Data
        wMaxPacketSize 0x0044 1x 68 bytes
        bInterval 4
        bRefresh 0
        bSynchAddress 0
        AudioControl Endpoint Descriptor:
          bLength 7
          bDescriptorType 37
          bDescriptorSubtype 1 (EP_GENERAL)
          bmAttributes 0x01
            Sampling Frequency
          bLockDelayUnits 0 Undefined
          wLockDelay 0 Undefined
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 3
      bAlternateSetting 2
      bNumEndpoints 1
      bInterfaceClass 1 Audio
      bInterfaceSubClass 2 Streaming
      bInterfaceProtocol 0
      iInterface 0
      AudioStreaming Interface Descriptor:
        bLength 7
        bDescriptorType 36
        bDescriptorSubtype 1 (AS_GENERAL)
        bTerminalLink 3
        bDelay 1 frames
        wFormatTag 1 PCM
      AudioStreaming Interface Descriptor:
        bLength 11
        bDescriptorType 36
        bDescriptorSubtype 2 (FORMAT_TYPE)
        bFormatType 1 (FORMAT_TYPE_I)
        bNrChannels 1
        bSubframeSize 2
        bBitResolution 16
        bSamFreqType 1 Discrete
        tSamFreq[ 0] 24000
      Endpoint Descriptor:
        bLength 9
        bDescriptorType 5
        bEndpointAddress 0x86 EP 6 IN
        bmAttributes 5
          Transfer Type Isochronous
          Synch Type Asynchronous
          Usage Type Data
        wMaxPacketSize 0x0064 1x 100 bytes
        bInterval 4
        bRefresh 0
        bSynchAddress 0
        AudioControl Endpoint Descriptor:
          bLength 7
          bDescriptorType 37
          bDescriptorSubtype 1 (EP_GENERAL)
          bmAttributes 0x01
            Sampling Frequency
          bLockDelayUnits 0 Undefined
          wLockDelay 0 Undefined
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 3
      bAlternateSetting 3
      bNumEndpoints 1
      bInterfaceClass 1 Audio
      bInterfaceSubClass 2 Streaming
      bInterfaceProtocol 0
      iInterface 0
      AudioStreaming Interface Descriptor:
        bLength 7
        bDescriptorType 36
        bDescriptorSubtype 1 (AS_GENERAL)
        bTerminalLink 3
        bDelay 1 frames
        wFormatTag 1 PCM
      AudioStreaming Interface Descriptor:
        bLength 11
        bDescriptorType 36
        bDescriptorSubtype 2 (FORMAT_TYPE)
        bFormatType 1 (FORMAT_TYPE_I)
        bNrChannels 1
        bSubframeSize 2
        bBitResolution 16
        bSamFreqType 1 Discrete
        tSamFreq[ 0] 32000
      Endpoint Descriptor:
        bLength 9
        bDescriptorType 5
        bEndpointAddress 0x86 EP 6 IN
        bmAttributes 5
          Transfer Type Isochronous
          Synch Type Asynchronous
          Usage Type Data
        wMaxPacketSize 0x0084 1x 132 bytes
        bInterval 4
        bRefresh 0
        bSynchAddress 0
        AudioControl Endpoint Descriptor:
          bLength 7
          bDescriptorType 37
          bDescriptorSubtype 1 (EP_GENERAL)
          bmAttributes 0x01
            Sampling Frequency
          bLockDelayUnits 0 Undefined
          wLockDelay 0 Undefined
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 3
      bAlternateSetting 4
      bNumEndpoints 1
      bInterfaceClass 1 Audio
      bInterfaceSubClass 2 Streaming
      bInterfaceProtocol 0
      iInterface 0
      AudioStreaming Interface Descriptor:
        bLength 7
        bDescriptorType 36
        bDescriptorSubtype 1 (AS_GENERAL)
        bTerminalLink 3
        bDelay 1 frames
        wFormatTag 1 PCM
      AudioStreaming Interface Descriptor:
        bLength 11
        bDescriptorType 36
        bDescriptorSubtype 2 (FORMAT_TYPE)
        bFormatType 1 (FORMAT_TYPE_I)
        bNrChannels 1
        bSubframeSize 2
        bBitResolution 16
        bSamFreqType 1 Discrete
        tSamFreq[ 0] 48000
      Endpoint Descriptor:
        bLength 9
        bDescriptorType 5
        bEndpointAddress 0x86 EP 6 IN
        bmAttributes 5
          Transfer Type Isochronous
          Synch Type Asynchronous
          Usage Type Data
        wMaxPacketSize 0x00c4 1x 196 bytes
        bInterval 4
        bRefresh 0
        bSynchAddress 0
        AudioControl Endpoint Descriptor:
          bLength 7
          bDescriptorType 37
          bDescriptorSubtype 1 (EP_GENERAL)
          bmAttributes 0x01
            Sampling Frequency
          bLockDelayUnits 0 Undefined
          wLockDelay 0 Undefined

Bus 002 Device 004: ID 03f0:032a Hewlett-Packard
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 2.00
  bDeviceClass 0 (Defined at Interface level)
  bDeviceSubClass 0
  bDeviceProtocol 0
  bMaxPacketSize0 64
  idVendor 0x03f0 Hewlett-Packard
  idProduct 0x032a
  bcdDevice 1.00
  iManufacturer 1 Hewlett-Packard
  iProduct 2 HP LaserJet Professional P1102w
  iSerial 3 000000000Q93422TSI1c
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 32
    bNumInterfaces 1
    bConfigurationValue 1
    iConfiguration 0
    bmAttributes 0xc0
      Self Powered
    MaxPower 98mA
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 0
      bNumEndpoints 2
      bInterfaceClass 8 Mass Storage
      bInterfaceSubClass 6 SCSI
      bInterfaceProtocol 80 Bulk-Only
      iInterface 5 HP MS
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x04 EP 4 OUT
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0200 1x 512 bytes
        bInterval 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x84 EP 4 IN
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0200 1x 512 bytes
        bInterval 0
Device Qualifier (for other device speed):
  bLength 10
  bDescriptorType 6
  bcdUSB 2.00
  bDeviceClass 0 (Defined at Interface level)
  bDeviceSubClass 0
  bDeviceProtocol 0
  bMaxPacketSize0 64
  bNumConfigurations 1
Device Status: 0x0001
  Self Powered

Bus 003 Device 002: ID 046d:c526 Logitech, Inc. Nano Receiver
Couldn't open device, some information will be missing
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 2.00
  bDeviceClass 0 (Defined at Interface level)
  bDeviceSubClass 0
  bDeviceProtocol 0
  bMaxPacketSize0 32
  idVendor 0x046d Logitech, Inc.
  idProduct 0xc526 Nano Receiver
  bcdDevice 5.00
  iManufacturer 1
  iProduct 2
  iSerial 0
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 59
    bNumInterfaces 2
    bConfigurationValue 1
    iConfiguration 4
    bmAttributes 0xa0
      (Bus Powered)
      Remote Wakeup
    MaxPower 98mA
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 0
      bNumEndpoints 1
      bInterfaceClass 3 Human Interface Device
      bInterfaceSubClass 1 Boot Interface Subclass
      bInterfaceProtocol 2 Mouse
      iInterface 0
        HID Device Descriptor:
          bLength 9
          bDescriptorType 33
          bcdHID 1.11
          bCountryCode 0 Not supported
          bNumDescriptors 1
          bDescriptorType 34 Report
          wDescriptorLength 67
         Report Descriptors:
           ** UNAVAILABLE **
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0008 1x 8 bytes
        bInterval 1
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 1
      bAlternateSetting 0
      bNumEndpoints 1
      bInterfaceClass 3 Human Interface Device
      bInterfaceSubClass 0 No Subclass
      bInterfaceProtocol 0 None
      iInterface 0
        HID Device Descriptor:
          bLength 9
          bDescriptorType 33
          bcdHID 1.11
          bCountryCode 0 Not supported
          bNumDescriptors 1
          bDescriptorType 34 Report
          wDescriptorLength 79
         Report Descriptors:
           ** UNAVAILABLE **
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x82 EP 2 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0014 1x 20 bytes
        bInterval 1

Bus 006 Device 002: ID 413c:2003 Dell Computer Corp. Keyboard
Couldn't open device, some information will be missing
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 1.10
  bDeviceClass 0 (Defined at Interface level)
  bDeviceSubClass 0
  bDeviceProtocol 0
  bMaxPacketSize0 8
  idVendor 0x413c Dell Computer Corp.
  idProduct 0x2003 Keyboard
  bcdDevice 3.06
  iManufacturer 1
  iProduct 2
  iSerial 0
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 34
    bNumInterfaces 1
    bConfigurationValue 1
    iConfiguration 0
    bmAttributes 0xa0
      (Bus Powered)
      Remote Wakeup
    MaxPower 70mA
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 0
      bNumEndpoints 1
      bInterfaceClass 3 Human Interface Device
      bInterfaceSubClass 1 Boot Interface Subclass
      bInterfaceProtocol 1 Keyboard
      iInterface 0
        HID Device Descriptor:
          bLength 9
          bDescriptorType 33
          bcdHID 1.10
          bCountryCode 0 Not supported
          bNumDescriptors 1
          bDescriptorType 34 Report
          wDescriptorLength 65
         Report Descriptors:
           ** UNAVAILABLE **
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0008 1x 8 bytes
        bInterval 24

David Oxland (doxland) said : #4

Thanks Srikanth
I hope I did as requested
 There are changes in printer state now.
Idle - Unable to locate printer "NP1738793354". or
Idle - /usr/lib/cups/backend/hp failed, or
Processing - Waiting for printer to become available.or
 depending which version of the same printer I select.
 As you can probably see I've got it installed three ways .
regards
David Oxland

Srikanth (srikanth-lokare) said : #5

Hi David,

Thanks you very much for providing the requested logs. From the Log I can see that Mass Storage is enabled on your printer.
If you disable this feature on device, your device will be detected in Linux. To disable this you should have a windows machine and can follow the below steps.

1. Download the Full Driver for Windows from www.hp.com or http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=4075452&lc=en&cc=us&dlc=en&lang=en&cc=us
2. Run the exe, extract it to a folder.
3. Go to extracted folder/UTIL directory 4. Connect your device.
5. Run SIUtility.exe and follow the wizard to disable the feature.

After disabling this feature USB should work. Please follow steps from comment#2 after disabling smart install.

Thanks and Regards,
Srikanth Lokare

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