HP Photosmart 2575 fails on multiple scans on Oneiric

Also, syslog reports the following:

May 31 16:03:41 tom xsane: io/hpmud/jd.c 624: timeout read_channel sec=45 hp:/net/Photosmart_2570_series?zc=printer

Hi Tom,

Can you please try the same with latest HPLIP 3.12.4 release. Please follow the below instrucitons.

1. Delete the existing print queue using "system-config-printer" from the terminal.
2. Download and install the latest HPLIP from http://hplipopensource.com/hplip-web/gethplip.html. Installation instructions can also be found in the same page.
3. Re-configure the queue using "hp-setup" from the terminal.

Let us know if the problem still persists. Thanks for using HPLIP.

Thanks and Regards,
Srikanth Lokare

Please note that:

For xsane, scan will work fine when source is ADF and number of pages >= 1.

If source is Flatbed/Platen, then number of pages must be 1 only.

HPLIP 3.12.4 exhibits the same problem and syslog has the same error.

hp-check now says:

HP Linux Imaging and Printing System (ver. 3.12.4)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or
.run) to determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an
already built HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both
compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux tom 3.0.0-20-generic #34-Ubuntu SMP Tue May 1 17:28:21 UTC 2012 i686 athlon i386 GNU/Linux

Distribution:
ubuntu 11.10

Checking Python version...
OK, version 2.7.2 installed

Checking PyQt 4.x version...
OK, version 4.8.5 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.5.2
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.84.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.12.4 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.12.4

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.12.4
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.12.4
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = false
last_upgraded_time = 1338556120
pending_upgrade_time = 0
latest_available_version = 3.12.4

[last_used]
device_uri = hp:/net/Photosmart_2570_series?zc=printer

[installation]
date_time = 01/06/12 14:18:20
version = 3.12.4

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Photosmart_2570
---------------
Type: Printer
Device URI: hp:/net/Photosmart_2570_series?zc=printer
PPD: /etc/cups/ppd/Photosmart_2570.ppd
PPD Description: HP Photosmart 2570 Series, hpcups 3.12.4
Printer status: printer Photosmart_2570 is idle. enabled since Fri 01 Jun 2012 14:11:44 BST
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/net/Photosmart_2570_series?zc=printer' is a Hewlett-Packard Photosmart_2570_series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

---------------
| USER GROUPS |
---------------

tom adm lp dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
-----------

No errors or warnings.

Done.

In answer to Sarbeswar Meher: xsane does not offer ADF as a source, only "Flatbed". This used to work fine under Maverick Meerkat. I do not have an ADF, but can easily feed the pages manually during the carriage return.

For info, Maverick has xsane 0.998 (same as Oneiric) and hplib 3.11.1.

I have now tried 3.11.1 on Oneiric and the problem remains (even though this version worked on Maverick).

I suspect the issue is a race condition triggered by some difference in the libraries in Oneiric. If I suspend the xsane process before the carriage reaches the end of the page and then restart it once the end is reached, scanning will continue indefinitely.

I have now found the difference between Maverick and Oneiric. In my Maverick install, the backend compression mode in xsane's config is 'None' whereas I have 'JPEG' in Oneiric. Using scanimage, as below, I have now confirmed that the behaviour in Maverick and Oneiric is identical:

JPEG has the error:

$ scanimage -d hpaio:/net/Photosmart_2570_series?zc=printer -b --batch-count=3 --compression JPEG
Scanning 3 pages, incrementing by 1, numbering from 1
Scanning page 1
Scanned page 1. (scanner status = 5)
Scanning page 2
Scanned page 2. (scanner status = 5)
Scanning page 3
scanimage: sane_start: Error during device I/O

None works fine:

$ scanimage -d hpaio:/net/Photosmart_2570_series?zc=printer -b --batch-count=3 --compression None
Scanning 3 pages, incrementing by 1, numbering from 1
Scanning page 1
Scanned page 1. (scanner status = 5)
Scanning page 2
Scanned page 2. (scanner status = 5)
Scanning page 3
Scanned page 3. (scanner status = 5)

Hi Tom,

Please use xsane utility, this has graphical interface. supports multipage also.

$ xsane

Thanks & Regards,