prints in the color when the text on the screen is black

We would request you to help us by provide some logs to analyse this issue.
Below are the steps to capture the same,

1.Open the file /etc/cups/cupsd.conf in write permissions.
$sudo gedit /etc/cups/cupsd.conf
 Change LogLevel warn to LogLevel debug and below that line add hpLogLevel 15.

2. Restart the cups
$sudo /etc/init.d/cups restart

3. Empty the message file and error_log file.

$ sudo cat /dev/null > /var/log/syslog
$ sudo cat /dev/null > /var/log/cups/error_log

4. Reproduce the print issue.

5. Capture the syslog and error_log files

$ sudo cat /var/log/syslog > ~/Desktop/syslog.txt
$ sudo cat /var/log/cups/error_log > ~/Desktop/error_log.txt

Attach the files syslog.txt and error_log.txt

6. In /tmp folder you will find files with name starting with hpcups like, hpcupsfilterc_1.bmp, hpcupsfilterk_1. bmp, hpcups_jobX.out.

Can you please attach those files.

7. Run command "hp-check -t" in terminal and provide its terminal output.

(In Questions there is no option to upload the attachments)
Click on the link below it will ask you "summary of the bug" then click next, at the bottom you will see "No i want to report a new bug". click on that and then again at the bottom you will find "extra options" click on that finally at the end you will see a place to upload your attachements.

https://bugs.launchpad.net/hplip/+filebug.

Thanks & Regards,
Goutam Kodu

I have no idea how to do all the things you suggested. I think I will
have to get a computer guru in to fix this problem.

Kathy Harker

Sent from my iPhone

On Apr 22, 2012, at 11:55 AM, goutam kodu <<email address hidden>
 > wrote:

> Your question #194320 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/194320
>
> Status: Open => Answered
>
> goutam kodu proposed the following answer:
> We would request you to help us by provide some logs to analyse this
> issue.
> Below are the steps to capture the same,
>
> 1.Open the file /etc/cups/cupsd.conf in write permissions.
> $sudo gedit /etc/cups/cupsd.conf
> Change LogLevel warn to LogLevel debug and below that line add
> hpLogLevel 15.
>
> 2. Restart the cups
> $sudo /etc/init.d/cups restart
>
> 3. Empty the message file and error_log file.
>
> $ sudo cat /dev/null > /var/log/syslog
> $ sudo cat /dev/null > /var/log/cups/error_log
>
> 4. Reproduce the print issue.
>
> 5. Capture the syslog and error_log files
>
> $ sudo cat /var/log/syslog > ~/Desktop/syslog.txt
> $ sudo cat /var/log/cups/error_log > ~/Desktop/error_log.txt
>
> Attach the files syslog.txt and error_log.txt
>
> 6. In /tmp folder you will find files with name starting with hpcups
> like, hpcupsfilterc_1.bmp, hpcupsfilterk_1. bmp, hpcups_jobX.out.
>
> Can you please attach those files.
>
> 7. Run command "hp-check -t" in terminal and provide its terminal
> output.
>
> (In Questions there is no option to upload the attachments)
> Click on the link below it will ask you "summary of the bug" then
> click next, at the bottom you will see "No i want to report a new
> bug". click on that and then again at the bottom you will find
> "extra options" click on that finally at the end you will see a
> place to upload your attachements.
>
> https://bugs.launchpad.net/hplip/+filebug.
>
> Thanks & Regards,
> Goutam Kodu
>
> --
> If this answers your question, please go to the following page to
> let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/194320/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/194320
>
> You received this question notification because you asked the
> question.

I have no idea how to do what you suggested on the computer and
printer. I may have to bring in a computer expert to look at the
problem here.

Kathy Harjer

Sent from my iPhone

On Apr 22, 2012, at 11:55 AM, goutam kodu <<email address hidden>
 > wrote:

> Your question #194320 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/194320
>
> Status: Open => Answered
>
> goutam kodu proposed the following answer:
> We would request you to help us by provide some logs to analyse this
> issue.
> Below are the steps to capture the same,
>
> 1.Open the file /etc/cups/cupsd.conf in write permissions.
> $sudo gedit /etc/cups/cupsd.conf
> Change LogLevel warn to LogLevel debug and below that line add
> hpLogLevel 15.
>
> 2. Restart the cups
> $sudo /etc/init.d/cups restart
>
> 3. Empty the message file and error_log file.
>
> $ sudo cat /dev/null > /var/log/syslog
> $ sudo cat /dev/null > /var/log/cups/error_log
>
> 4. Reproduce the print issue.
>
> 5. Capture the syslog and error_log files
>
> $ sudo cat /var/log/syslog > ~/Desktop/syslog.txt
> $ sudo cat /var/log/cups/error_log > ~/Desktop/error_log.txt
>
> Attach the files syslog.txt and error_log.txt
>
> 6. In /tmp folder you will find files with name starting with hpcups
> like, hpcupsfilterc_1.bmp, hpcupsfilterk_1. bmp, hpcups_jobX.out.
>
> Can you please attach those files.
>
> 7. Run command "hp-check -t" in terminal and provide its terminal
> output.
>
> (In Questions there is no option to upload the attachments)
> Click on the link below it will ask you "summary of the bug" then
> click next, at the bottom you will see "No i want to report a new
> bug". click on that and then again at the bottom you will find
> "extra options" click on that finally at the end you will see a
> place to upload your attachements.
>
> https://bugs.launchpad.net/hplip/+filebug.
>
> Thanks & Regards,
> Goutam Kodu
>
> --
> If this answers your question, please go to the following page to
> let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/194320/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/194320
>
> You received this question notification because you asked the
> question.

This question was expired because it remained in the 'Open' state without activity for the last 15 days.