HP Officejet 4500 G510n-z can print but fails to scan
I'm running ubuntu 11.10 and HPLIP 3.12.2
I'm able to print from my printer just fine but I cannot scan from it. Every time I attempt to scan using "Simple Scan" I get the error "Failed to Scan Unable to start scan"
Here is the output of hpcheck -t
-------
HP Linux Imaging and Printing System (ver. 3.12.2)
Dependency/Version Check Utility ver. 14.3
Copyright (c) 2011-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Saving output in log file: hp-check.log
Initializing. Please wait...
---------------
| SYSTEM INFO |
---------------
Basic system information:
Linux josh-ThinkPad-T420 3.0.0-16-
Distribution:
ubuntu 11.10
Checking Python version...
OK, version 2.7.2 installed
Checking PyQt 4.x version...
OK, version 4.8.5 installed.
Checking for CUPS...
Status: scheduler is running
Version: 1.5.0
error_log is set to level: warn
Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.84.0
-------
| COMPILE AND RUNTIME DEPENDENCIES |
-------
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
Checking for dependency: CUPS - Common Unix Printing System...
OK, found.
Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.
Checking for dependency: CUPS image - CUPS image development files...
OK, found.
Checking for dependency: DBus - Message bus system...
OK, found.
Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.
Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.
Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.
Checking for dependency: libjpeg - JPEG library...
OK, found.
Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.
Checking for dependency: libpthread - POSIX threads library...
OK, found.
Checking for dependency: libtool - Library building support services...
OK, found.
Checking for dependency: libusb - USB library...
OK, found.
Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.
Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.
Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.
Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.
Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.
Checking for dependency: Python devel - Python development files...
OK, found.
Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.
Checking for dependency: Python XML libraries...
OK, found.
Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.
Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.
Checking for dependency: Reportlab - PDF library for Python...
OK, found.
Checking for dependency: SANE - Scanning library...
OK, found.
Checking for dependency: SANE - Scanning library development files...
OK, found.
Checking for dependency: scanimage - Shell scanning program...
OK, found.
Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.
-------
| HPLIP INSTALLATION |
-------
Currently installed HPLIP version...
HPLIP 3.12.2 currently installed in '/usr/share/hplip'.
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.12.2
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-tag=3.12.2
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-
hpijs-only-build=no
Current contents of '/var/lib/
# hplip.state - HPLIP runtime persistent variables.
[plugin]
installed=0
eula=0
Current contents of '~/.hplip/
[settings]
systray_visible = 0
systray_messages = 0
[last_used]
device_uri = "hp:/usb/
printer_name = Officejet_
working_dir = .
[commands]
scan = /usr/bin/
[refresh]
rate = 30
enable = true
type = 2
[polling]
enable = false
interval = 5
device_list =
[fax]
voice_phone =
email_address =
[installation]
date_time = 02/19/2012 14:17:15
version = 3.12.2
-------
| DISCOVERED USB DEVICES |
-------
Device URI Model
-----
hp:/usb/
erial=
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
Officejet_
-------
Type: Printer
Device URI: hp:/usb/
PPD: /etc/cups/
PPD Description: HP Officejet 4500 g510n-z, hpcups 3.12.2
Printer status: printer Officejet_
Communication status: Good
Officejet_
-------
Type: Fax
Device URI: hpfax:/
PPD: /etc/cups/
PPD Description: HP Fax hpcups
Printer status: printer Officejet_
Communication status: Good
-------
| SANE CONFIGURATION |
-------
'hpaio' in '/etc/sane.
OK, found. SANE backend 'hpaio' is properly set up.
Checking output of 'scanimage -L'...
device `hpaio:
-------
| PYTHON EXTENSIONS |
-------
Checking 'cupsext' CUPS extension...
OK, found.
Checking 'pcardext' Photocard extension...
OK, found.
Checking 'hpmudext' I/O extension...
OK, found.
Checking 'scanext' SANE scanning extension...
OK, found.
-----------------
| USB I/O SETUP |
-----------------
Checking for permissions of USB attached printers...
HP Device 0x2e12 at 002:006:
Device URI: hp:/usb/
Device node: /dev/bus/
Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/002/006
# owner: root
# group: lp
user::rw-
user:josh:rw-
group::rw-
mask::rw-
other::r--
---------------
| USER GROUPS |
---------------
josh adm dialout cdrom plugdev lpadmin admin sambashare vboxusers
-----------
| SUMMARY |
-----------
No errors or warnings.
Done.
Question information
- Language:
- English Edit question
- Status:
- Solved
- For:
- HPLIP Edit question
- Assignee:
- No assignee Edit question
- Solved by:
- Joshua Klein
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