HPLIP

photosmart b8550 paper type or size incorrect

Asked by Bob McGowan

I got the b8550 printer for its support of panoramic printing up to 44 inches.

I was using Ubuntu and have printed various width prints at 44 inch length without any problems.

I recently switched to Arch linux, due to needing newer versions of digikam, not available in Ubuntu. So I have destroyed the old installation and have no way to determine which version of HPLIP was in use. I believe the Ubuntu I was using was either 9.10 or 10.4, but again, I have no way to know for sure.

HPLIP under Arch Linux is at version 3.11.12 and I can no longer print panoramas. Printing of normal sizes works fine. When I try, the print head scans back and forth, then the printer reports "paper type or size incorrect" and tells me to press 'OK' to cancel the job.

Note the paper in use is from a large roll of paper (HP Universal High-gloss Photo Paper-610 mm x 30.5 m (24 in x 100 ft) / Q1426A), which does not have any identifying marks on the back, such as the pre-sized papers I'm using do.

Question information

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Status:
Solved
For:
HPLIP Edit question
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Solved by:
Sanjay Kumar
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Revision history for this message
Best Sanjay Kumar (sanjay-kumar14) said : 		#1

Hi,

Thanks for reporting the bug in HPLIP. To help us understand and analyze the issue please follow following things.

=> Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/manual/distros/other.html
=> Reconfigure print queue with the commands mentioned below.
       =>system-config-printer (remove all print queues)
                     or
         Go to system ->Administration -> printing (then remove all print queues)
       =>hp-setup (for adding print queue)
=>Enable/Clear Logs as mentioned below

    a)Open /etc/cups/cupsd.conf in root mode and replace

        LogLevel warn

          with

       LogLevel debug
       hpLogLevel 15

    b) Open Terminal and run following commands:
       => su
       => /etc/init.d/cups restart
                  or
          service cups restart

       => rm /tmp/*.out /tmp/*.bmp
       => cat /dev/null > /var/log/cups/error_log
       => cat /dev/null > /var/log/messages
       => cat /dev/null > /var/log/syslog
       => hp-check -t > /tmp/hpcheck.log

    c) Try to print the file and If issue is not resolved then please send following files
          => /var/log/syslog (if present),
          => /var/log/messages (if present),
          => /var/log/cups/error_log
          => /tmp/*.bmp
          => /tmp/*.out
          => /tmp/hpcheck.log
          => document used for printing

    d) Please let me know the application used for testing.

**Please use "Create a bug report" to attach the logs as "Ask a Question" does not provide the file attachment option.

Revision history for this message
Bob McGowan (bob-bnlmcgowan) said : 		#2

Thanks, and my apologies for being so long getting back to you.

Removing and recreating the printer queue using the hp-setup solved the problem.

Bob