HPLIP

replacing an old printer

Asked by Raman

I had an HP Officejet 6300 installed which recently broke down. I bought a new Officejet Pro 8500 A910 and now I am trying to install the new printer in hplip. I have two issues:
1. I am unable to remove the old 6300 from hp device manager. It says 'communication error' when I try to remove it.
2. I am not able to install the new 8500. HPLIP simply cannot detect the new printer.

The new printer is using the same IP as the old printer. I am using OpenSuse 11.3 Gnome and hplip 3.10.2 with Device manager version 15.0

Any help is welcome. Thanks in advance.

Raman

Question information

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Status:
Solved
For:
HPLIP Edit question
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Solved by:
Sanjay Kumar
Solved:
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Last reply:
Revision history for this message
Best Sanjay Kumar (sanjay-kumar14) said : 		#1

Hi,

Thanks for reporting the bug in HPLIP. To help us understand and analyze the issue please follow following things.
=> Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html
=> Reconfigure print queue with the commands mentioned below.
       =>system-config-printer (remove all print queues)
       =>hp-setup (for adding print queue)
=>Enable/Clear Logs as mentioned below
    a)Open /etc/cups/cupsd.conf in root mode and replace
        LogLevel warn
          with
       LogLevel debug
       hpLogLevel 15
    b) Open Terminal and run following commands:
       => su
       => /etc/init.d/cups restart
                  or
       => service cups restart
       => cd /tmp
       => rm *.out
       => rm *.bmp
       => cat dev/null > /var/log/cups/error_log
       => hp-check -t > /tmp/hpcheck.log
    c) Try to print the file and If issue is not resolved then please send following files
          => /var/log/syslog (if present),
          => /var/log/messages (if present),
          => /var/log/cups/error_log
          => /tmp/*.bmp
          => /tmp/*.out
          => /tmp/hpcheck.log
          => document used for printing
    d) Please let me know the application used for testing.
**Please use "Create a bug report" to attach the logs as "Ask a Question" does not provide the file attachment option.

Revision history for this message
Sarbeswar Meher (sarbeswar-meher) said : 		#2

Hi Raman,

 To remove the old 6300 print queue, run in terminal "system-config-printer" and delete the queue.

Please download the latest hplip driver which has support for Officejet 8500 A910 from http://hplipopensource.com/hplip-web/install/install/index.html and follow the instuctions mentioned in the link.

Once installation is done, connect the printer and run "hp-setup" in terminal and follow the steps.

Hope it would resolve your issue.

Revision history for this message
Johannes Meixner (jsmeix) said : 		#3

FYI:

The latest HPLIP 3.11.12 release as ready-made RPMs for
various openSUSE and Suse Linux Enterprise versions
is also available via the "Printing" project in the openSUSE
build service for 32-bit i586 and 64-bit x86_64 architecture.

E.g. from this direct URL:
http://download.opensuse.org/repositories/Printing/openSUSE_11.3/
as packages "hplip", "hplip-hpijs", and "hplip-sane".

Carefully read
http://en.opensuse.org/SDB:How_to_set-up_a_HP_printer
and
https://build.opensuse.org/project/show?project=Printing

Revision history for this message
Raman (rathod9211) said : 		#4

Hey guys,

That was quick! My new printer is now alive and kicking. Thank you all for the help. I really appreciate it.

Raman

Revision history for this message
Raman (rathod9211) said : 		#5

Thanks Sanjay Kumar, that solved my question.