HPLIP

HP OfficeJet 6500 not printing in Landscape

Asked by lmalossi on 2011-11-04

Hi,
I'm trying to print in landscape mode on my Officejet 6500 e709n, but the printer doen't rotate the output: so I get the printing cut on the right side.

Thanks a lot
Luca

Question information

Language:: English Edit question

Status:: Answered

For:: HPLIP Edit question

Assignee:: No assignee Edit question

Last query:: 2011-11-04

Last reply:: 2011-11-05

Link existing bug

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lmalossi (lmalossi) said on 2011-11-04:

I run Archlinux X86_64 with hplip 3.11.10-1installed

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Sanjay Kumar (sanjay-kumar14) said on 2011-11-05:

Hi,

Thanks for reporting the issue. To help us understand the issue, Please do the following to capture some logs.

a)Open /etc/cups/cupsd.conf in root mode and replace

LogLevel warn

with

LogLevel debug
hpLogLevel 15

    b) Open Terminal and run following commands:
       => su
       => /etc/init.d/cups restart
                  or
       => service cups restart
       => cd /tmp
       => rm *.out
       => rm *.bmp
       => hp-check -t > /tmp/hpcheck.log

    c) Try to print the file and then send
          => /var/log/syslog (if present),
          => /var/log/messages (if present),
          => /var/log/cups/error_log
          => /tmp/*.bmp
          => /tmp/*.out
          => /tmp/hpcheck.log
          => document used for printing

d) Please let me know the application used for testing.

For attaching the logs please create a bug at https://bugs.launchpad.net/hplip/+filebug
and then attach the logs, because you wont be able to attach them here.